Perficient

FEBRUARY 12, 2025

Additionally, businesses should explore new revenue models through premium features and address integration complexities with robust data governance and analytics. Advanced analytics and AI integration are becoming essential for improving transaction success rates, fraud detection, and overall business intelligence.

Trends 221

Trends Payments Compliance blockchain 221

Perficient

OCTOBER 24, 2024

As noted at the time by the OCC, advances in computing capacity, increased data availability, and improvements in analytical techniques have significantly expanded opportunities for banks to leverage AI for risk management and operational purposes.

Regulation 221

Regulation Risk Management Compliance Fraud 221

Perficient

SEPTEMBER 15, 2020

What might you learn from studying emerging innovations used by virtual personal trainers, e-learning platforms, or even credit card companies? According to Forrester, 31% of companies want to use AI to significantly improve their customer experience. Say you want to promote healthy choices amongst your patients or members.

User Experience 427

User Experience Innovation Branding Customer Experience 427

Perficient

JULY 27, 2020

If you’re noticing new customers requesting accounts within your business, or new users on your site, you should look at your commerce site analytics and see what these customer demographics look like. Are you currently able to accept credit cards?

Analytics 332

Analytics Technology Strategy Taxes 332

PYMNTS

DECEMBER 8, 2017

In addition to expense management, Happay provides business customers with expense report solutions as well as prepaid and international travel cards for corporate travel payments and expenses. We’ve been able to solve some of our customers’ biggest payment problems, from multimillion-dollar B2B payments to day-to-day expenses.

Bitcoin 139

Bitcoin Analytics Payments Capital 139

Perficient

APRIL 4, 2022

While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. 1) Know Me – Data & Analytics Relevant to the Customer. 2) Learn About Me – Preferences and Interactions.

Mobile 294

Mobile Survey User Experience Analytics 294

PYMNTS

JANUARY 14, 2021

Via Mastercard’s relationship with Synchrony, it will work with Walgreens to launch new credit card products, as well as a pre-paid debit card. As of mid-2020, Walgreens has focused on its loyalty program, online capabilities and overall customer experience. But that’s where the standard co-brand partnership ends.

Payments 174

Payments Branding Analytics Data 174

PYMNTS

MAY 19, 2017

WEX Australia has introduced an online platform connected to its Motorpass fuel cards, the company announced Thursday (May 18). Customer experience is a critical consideration when thinking about how your organization is going to be relevant tomorrow.”.

Online 101

Online Cards User Experience Customer Experience 101

PYMNTS

JANUARY 29, 2020

Virtual cards have been spreading across the B2B payment space because of their cost-saving benefits for both companies and suppliers. These cards’ account numbers correspond with certain vendors, and have predetermined spending limits, enabling accounts payable (AP) professionals to better manage expenses, control cash flow and fight fraud.

Cards 130

Cards Strategy Fraud Minneapolis 130

PYMNTS

JANUARY 30, 2020

This payment rail’s use is going strong in the United States, with debit card penetration reaching 78 percent in 2018. Consumers also show continued interest in debit even as they adopt newer payment instruments, and a 2019 report found that 61 percent of mobile wallet users linked debit cards. Card fraud is an ever-present threat.

Security 182

Security Fraud ATM Cards 182

PYMNTS

JUNE 22, 2020

Bad actors, are, increasingly, targeting online card applications, using stolen personally identifiable information to apply for credit, leveraging those ill-gotten credit lines to make fraudulent purchases. A poor customer experience can cause FIs and enterprises to lose customers, of course. alone topped $10.2

Fraud 193

Fraud Cards Risk Management Customer Experience 193

PYMNTS

NOVEMBER 11, 2019

These solutions use Big Data analytics and machine learning (ML) to help businesses better detect fraud and reduce the risks of financial losses. Such insights can also help firms improve customers’ experiences and lower operational costs. . Some estimates claim that as much as 34 percent of U.S.

Analytics 116

Analytics Data Fraud Tools 116

PYMNTS

MAY 17, 2017

Commercial cards are tricky. While they may be instrumental in helping companies manage cash when their employees travel for work, commercial cards aren’t the top payment rail of choice for suppliers, so companies often pay invoices another way. But depending on how the commercial card is used, these figures vary greatly.

Cards 108

Cards Analysis Data Industry 108

PYMNTS

JULY 26, 2017

“Developers can literally come in, sign up and start building a card product,” said Gardner. The typical way of building a card product, by going to a bank and leveraging that bank’s platform, need no longer be the norm.

Cards 125

Cards System United States Payments 125

Perficient

SEPTEMBER 9, 2022

Insert a card visual over the image of the button and create a TOOLTIP measure. Note: Here, we are using just the blank space in measure, the reason is we need to see only the button and not the card visual). (We can use any button as per your understanding). Tooltip measure = “ “.

Tools 294

Tools Cards Video US 294

PYMNTS

FEBRUARY 20, 2019

20) that UMB will begin offering Bottomline’s Paymode-X solution, integrated with Visa Payables, for business customers, allowing companies to pay their own suppliers with virtual cards as well as checks and ACH. In a press release sent to PYMNTS, the companies announced Wednesday (Feb.

Cards 134

Cards Customer Experience Analytics Security 134

Perficient

DECEMBER 22, 2023

Positive Aspects of AI in Financial Services As noted by the OCC, advances in computing capacity, increased data availability, and improvements in analytical techniques, have significantly expanded opportunities for banks to leverage AI for risk management and operational purposes.

Risk Management 221

Risk Management Compliance Fraud Operations 221

Gonzobanker

APRIL 10, 2025

Reward partners that bring funded, qualified customers Capitalize on seasonality. Mortgages in spring, credit cards before the holidays Test different affiliate mixes. Big-name partners are fine, but niche, long-tail partners can deliver better ROI On a longer-term horizon, banks and fintechs need to: Improve marketing analytics.

Fintech 78

Fintech Marketing Strategy Data 78

FICO

JUNE 27, 2022

Build Winning Customer Experiences Without Tanking Efficiency. Banking and insurance companies have a customer experience problem: despite spending hundreds of millions of dollars trying to optimize their clients’ customer experiences through digital transformation – spending that totaled more than $1.3

Customer Experience 52

Customer Experience Analytics Strategy Management 52

FICO

OCTOBER 6, 2016

Scott Zoldi, has just been named one of the winners of the first Analytics 50 Awards by Drexel University’s LeBow College of Business and CIO.com. The awards program honors 50 executives who are using analytics at their organizations to solve business challenges. billion payment cards worldwide. Congratulations, Scott!

Analytics 60

Analytics Fraud Leadership Training 60

PYMNTS

DECEMBER 26, 2016

In turn 2016 was the year that, in our opinion, three pillars for the future of payments emerged: eCommerce, data analytics and 3-D Secure 2.0. Yet the actual specifics of the customer experience, infrastructure and protocols underpinning these services have been uncertain. Cardholders have stayed with their cards.

Payments 123

Payments eBook Analytics Customer Experience 123

PYMNTS

JUNE 8, 2020

Chargeback said the money will accelerate its growth and ability to help online and offline retailers decrease credit card disputes, achieve higher win rates and retain more revenue. Dispute management has historically been a drain on both personnel and the customer experience. million Series A1 funding round.

Retail 142

Retail Management Customer Experience System 142

PYMNTS

MAY 21, 2020

When you get into payment methods,” said Benson, “everyone thinks about credit cards plus Apple Pay and Google Pay” – but merchants can also benefit from an awareness of what “evergreen” payment methods consumers want to have kept on file. That flexibility and focus on optimal payment flows is critical in today’s digital-led environment.

Payments 256

Payments Cards Online Apple 256

PYMNTS

JANUARY 19, 2021

The ability to extend credit to customers is key for middle-market firms exploring potential new paradigms in the way they sell and price their products and services, and payments are indeed at the heart of these emerging B2B eCommerce models.

Online 275

Online Marketing Payments Operations 275

PYMNTS

MARCH 23, 2018

But customers’ constant demand for cutting-edge products and services is adding to the load of already heavy security burdens. At the same time, providers must ensure a positive, consistent customer experience. This speeds up checkout time, improves security and reduces cart abandonment rates.

Innovation 186

Innovation Security Technology Customer Experience 186

PYMNTS

JUNE 21, 2017

Enova Decisions , an analytics and digital decisioning solution provider, has announced the launch of its new “decision flow starter kits,” a new tool that will enable companies to achieve such goals as improved detection of application fraud and smarter credit approvals.

Analytics 129

Analytics Fraud Tools Data 129

PYMNTS

JANUARY 13, 2021

“It's not going to completely replace the human factor that's needed for all the functions across the OTC space, but it will certainly add a layer of sophistication that I think will be needed to maximize the customer experience,” Shields predicted. Improving Cash Flows . They can instead look to the future of real-time payments.”.

Resources 235

Resources Payments Operations Training 235

FICO

MARCH 9, 2022

The last few years have thrown up many challenges for banks and card providers as everything has shifted online, one of the primary challenges being fraud scams. Recent research we undertook looked at the connection between customer experience and fraud controls from a consumer perspective.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

PYMNTS

JANUARY 20, 2021

Payments have typically been the exclusive domain of banks, card issuers and FinTechs — distinct from a product or service offering and usually requiring distinct motions for both the buyer and seller to complete a transaction. There is no need to fumble with cash or hand a payment card to the driver — it happens automatically.

Payments 175

Payments Examples Software Management 175

Gonzobanker

JULY 11, 2024

Protect and grow existing deposits through analytics The challenges of the current banking environment are a stark reminder that deposits are an institution’s lifeblood. That’s why many leading institutions are turning to deposit analytics tools that can add sophistication to their deposit management strategies.

Strategy 157

Strategy Analytics Tools Digital Banking 157

PYMNTS

AUGUST 10, 2020

Kaufman said he believes that a more customized approach to content monetization can help viewers have a better user experience by providing payments options that meet consumers when, where and how they want so as to ultimately help convert them into full-fledged buyers. A Data-Driven Approach To Enhancing The Payments Experience.

User Experience 242

User Experience Payments New York City Tools 242

Perficient

MAY 17, 2022

Total outstanding debt in the sector grew by $84bn to $1.46tn, outpacing the increase seen in student and credit card debts combined.” Empathy helps lenders provide an experience where borrowers feel respected, understood, and supported. Auto-loan originations in the U.S.

Strategy 294

Strategy Customer Experience Study Technology 294

PYMNTS

JANUARY 16, 2020

Lumin Digital — which she said exists as a digital banking platform that focuses on member engagement and cloud-based, modularized technologies aided by predictive analytics — helps CUs offer digital banking solutions unique to their own needs and their members’ needs. In addition, members can turn credit and debit cards on and off.

Digital Banking 139

Digital Banking Analytics Data Customer Experience 139

FICO

NOVEMBER 14, 2017

UBS Card Center, which processes roughly 25% of the credit cards in Switzerland, has cut the amount of fraud write-offs per compromised card, stopped more fraudulent transactions and reduced false-positive rates using the FICO ® Falcon ® Platform.

Fraud 58

Fraud Cards Analytics Customer Experience 58

PYMNTS

SEPTEMBER 21, 2016

In a press release , the company said the enhancements further enable organizations to create mobile apps that streamline information-intensive customer interactions and extend self-service capabilities to provide a better customer experience. Mobile is the preferred and primary channel of engagement for today’s customers.

Mobile 100

Mobile Customer Experience Cards Analytics 100

Accenture: Banking

OCTOBER 18, 2019

So, what should banks do to harness technical innovation and optimise the customer experience? And how can they position themselves to engage and retain their customers and ultimately drive growth? This means meeting customer expectations with market-leading offerings and building trust across all contact points and channels.

Apple 159

Apple Examples Customer Experience Analytics 159

PYMNTS

NOVEMBER 17, 2020

Most of the victims who did report such fraud contacted their banks, credit card companies or the police rather than regulatory authorities. FIs can also combine these insights with robust data analytics operations to better profile their customers’ payment habits, making fraudulent activity easier to distinguish.

Fraud 223

Fraud Payments Survey Security 223