PYMNTS

OCTOBER 20, 2017

Citibank has announced news that customers can now utilize the popular Citi Quick Lock feature on their debit cards, enabling them to quickly temporarily freeze their card in order to protect their bank accounts. Customers can easily lock their debit cards online or via Citibank’s mobile app if a card is misplaced.

Cards 108

Cards User Experience Mobile ATM 108

Payments Source

JUNE 28, 2016

Building on industry initiatives to ease the user experience for chip cards and increase use of contactless technology, Oberthur Technologies has developed a dual interface card in the U.S. market that combines new Visa and MasterCard specs and 'tap and go.'.

Cards 112

Cards User Experience Mobile Technology 112

PYMNTS

MAY 19, 2017

WEX Australia has introduced an online platform connected to its Motorpass fuel cards, the company announced Thursday (May 18). In its announcement, WEX said the platform was designed to offer a better user experience for its clients. Building our digital skill set has been central to the growth of our innovation capability.”.

Online 101

Online Cards User Experience Customer Experience 101

PYMNTS

JANUARY 29, 2020

The app was designed using input from customers and features an analytical dashboard, Joust Visa debit card management, invoice creation, payments and more. Feedback indicated that people wanted a “modern, streamlined user experience, ways to quickly visualize their finances, and manage clients, income and payments.” .

Austin 131

Austin FDIC Analytics Texas 131

PYMNTS

OCTOBER 7, 2019

This can be demonstrated in the ability for an expense management solution to integrate into existing financial platforms like accounting portals, for instance, or wielding expense management data for another third-party financial analytics and forecasting app. Commercial Cards’ Role in Data Integration.

Cards 129

Cards Analytics Management Data 129

PYMNTS

JUNE 26, 2018

ADP already uses data analytics to take advantage of information on more than 30 million employees at companies using ADP solutions. Those new tools focused on talent optimization, user experience and business impact. The talent optimization technology correlates educational experience and career outcome to support recruiters.

User Experience 123

User Experience Tools Analytics Innovation 123

PYMNTS

APRIL 15, 2020

The advent of COVID-19 , Fiserv ’s Vice President of Risk Analytics and Strategy Kannan Srinivasan and Vice President of Fraud and Financial Crimes Management Gasan Awad told PYMNTS, didn’t introduce these things – but it did create a perfect storm of factors that is now pushing these fraudsters into overdrive. The New Normal.

Fraud 201

Fraud Risk Management Security Cards 201

PYMNTS

OCTOBER 13, 2017

To put it another way, the theme of the fairy tale applies to the transactional world in which we live — getting it all just right and in balance, a crucial concept when it comes to the consumer experience and security in card-not-present (CNP) transactions. Balance is the only way to boost card revenue. There will be 2.9

Security 108

Security CA Payments Analytics 108

PYMNTS

SEPTEMBER 24, 2020

They’ve gotten used to what Shields termed “ease of use and delightful user experience” — being able to find and buy what they want using any number of payments options. They will want to see the predictive analytics of the bank’s AI-driven offers and experience tangible benefits beyond simple operational efficiency.

Payments 237

Payments Data Fintech User Experience 237

PYMNTS

DECEMBER 10, 2019

PSCU’s Lumin Digital has converted over 10,000 Mutual Security Credit Union digital users to a cloud-based platform, Lumin Digital said in a press release on Tuesday (Dec.

Security 130

Security Illinois User Experience Digital Banking 130

PYMNTS

MARCH 23, 2018

With so many options available to financial service providers to implement and offer new technologies, how can they provide a consistent end-user experience while ensuring that products and services are cutting-edge? We’re off to a great start in 2018, securing innovation through globally adopted standards like 3-D Secure 2.0

Innovation 186

Innovation Security Technology Customer Experience 186

PYMNTS

SEPTEMBER 6, 2019

Historically, she said, financial services companies spent a significant amount of effort on card products themselves and defining the features that tied into those cards — among them annual percentage rates (APRs), benefit programs and loyalty points. The User Experience.

Technology 110

Technology User Experience Innovation Analytics 110

PYMNTS

OCTOBER 15, 2018

Both solutions provide increased fraud protection to online transactions made via debit or credit cards. With the right partners in place, the risk-based nature and data analytics of 3DS 2.0 Visa and Mastercard designed the 3DS protocols and provide them under the names Verified by Visa and Mastercard Secure Code.

Fraud 165

Fraud Security Mobile User Experience 165

PYMNTS

JULY 3, 2020

When asked what type of reward or benefit would encourage them to use their primary card more often, 60 percent wanted something other than cash back — like lower interest rates, [a waived] annual fee or points that can be used for online shopping or travel. Dividends of Loyalty Innovation.

Innovation 154

Innovation User Experience Tools Technology 154

PYMNTS

NOVEMBER 25, 2019

While much is yet to be announced about Google Cache, VB expects them to provide an experience layer, while letting the financial institution provide the account and deal with regulatory compliance. As VB explained, if Google’s brand and role are more prominent, that’s a fairly different experience than if the bank is more prominent.

Google 272

Google Fintech Payments Apple 272

PYMNTS

MAY 31, 2019

But the larger, later-stage investment rounds focused on enterprise cybersecurity and talent recruitment — plus, rumors of upcoming funding could propel a commercial card startup to a $2 billion valuation. Accounts payable, cloud migration, Big Data and even legal management for startups raising new funding were all targeted among investors.

Capital 143

Capital Analytics Big Data Data 143

PYMNTS

NOVEMBER 26, 2019

While nearly half of AP departments surveyed said reporting and data analytics are top priority, many teams struggle to accurately assess the return on investment (ROI) of AP technology. But as the latest PYMNTS Next-Gen AP Automation Tracker report highlights, adoption of AP automation technology continues to face challenges.

Technology 160

Technology Payments User Experience Tools 160

PYMNTS

JULY 2, 2020

PYMNTS’ Credit Union Innovation Playbook found that nearly 50 percent of the 2,000 CU members polled said they want their financial institutions (FIs) to focus on loyalty innovations, such as rewards offerings, in-app coupons and card-based cash back programs. percent from CUs with no loyalty innovation track record.

Innovation 155

Innovation Branding Tools Innovation Strategies 155

FICO

MAY 31, 2022

Elo, one of the largest and most innovative payment providers in Brazil, has used FICO® Falcon® Fraud Manager to reduce fraud by 30 percent for card issuers using its payment network. They have introduced strict fraud control while balancing this with the user experience. Reducing fraud during an e-commerce boom.

Fraud 52

Fraud Analytics Payments Management 52

Gonzobanker

JULY 6, 2021

The key to success for most optimization strategies is a focus on functionality-, workflow- or integration-driven process improvements that ideally come from core but sometimes from third-party CRM, analytics, and RPA systems. As this article points out, a core system replacement may not be in the cards for every institution.

Strategy 158

Strategy System Risk Management Technology 158

PYMNTS

NOVEMBER 26, 2019

Member expectations for a really wonderful and seamless user experience in the digital space translate to that same expectation from SAFE.”. SAFE has been delivering on-demand experiences since 2016, when it launched a targeted marketing function on its mobile app. “If Now, all of that is affecting SAFE as well.

Marketing 131

Marketing Sacramento Data Mobile 131

PYMNTS

NOVEMBER 8, 2019

CEO Oisin Hanrahan recently spoke to PYMNTS about how the company combines artificial intelligence (AI) and machine learning (ML) solutions and human insights to ensure its anti-fraud efforts do not interfere with legitimate users’ experiences. . Getting Preemptive About Fraud.

Fraud 101

Fraud User Experience Customer Experience Tools 101

PYMNTS

OCTOBER 2, 2018

Squeezed out of tried-and-true methods of card fraud (thanks in no small part to EMV), the fraudsters are eyeing how to interfere with the money that firms legitimately send in the course of normal, daily business life. Optimizing The User Experience. He noted that, in the U.K., It’s a delicate balance,” he acknowledged.

Fraud 149

Fraud Course System Big Data 149

PYMNTS

JUNE 2, 2016

Just about a decade ago, the checkout process at a retail shop was pretty simple — customers would wait in line to give their purchases to the cashier, who stood at a fixed point in the store, and then pay using cash or a credit card. Oh, how the times have changed.

Retail 100

Retail Software Payments User Experience 100

PYMNTS

OCTOBER 11, 2018

Credit unions can be easy to overlook and underestimate — individually, they generally don’t have a massive amount of assets, their membership bases are often pretty small and more localized, and on average their rate of credit card penetration among members is pretty small: 15 to 17 percent on average. What’s Next .

Fraud 140

Fraud Training Cards Tools 140

PYMNTS

MAY 26, 2016

The POS wearable device will accept a variety of payment methods – NFC, magstripe cards, QR Code, etc. – The more efficiently the POS can work, the better the user experience while minimizing the loss in sales due to waiting,” he said. and allow a consumer to make a payment with a merchant on the spot.

Software 104

Software Analytics Retail Payments 104

PYMNTS

AUGUST 24, 2017

In this case, though, that upgrade comes to a security protocol designed to strengthen security around online credit card transactions, but which has seen little change since its inception 17 years ago. Of course, a streamlined user experience and mobile-first approach will encourage adoption, as well. In-App Purchases.

Security 102

Security CA User Experience Mobile 102

PYMNTS

OCTOBER 13, 2016

Our focus has always been on user experience and for them to get capital in less than ten minutes. Kabbage offers a variety of loans up to $100,000 with types scaling from SBA and Small Business Credit Cards, to Online and Peer-to-Peer, to Equipment and Inventory, to Payroll and Professional Loans. Fees range from 1.5

Regulation 100

Regulation Lending US FDIC 100

PYMNTS

JUNE 28, 2019

He said the transition from physical cash, check and card to more digital means is accelerating. User Experience. Businesses and consumers seem open to accepting the digital-first model,” he told PYMNTS, and “over the next couple of years we can finally see the majority of payments transactions shift to digital mediums.”. “We

Payments 107

Payments Fraud System Fintech 107

PYMNTS

FEBRUARY 22, 2017

For Fiserv, a focus on financial services innovation means a focus on the end-user experience. Those alerts can be low balances or suspicious card activity, for instance, and can be sent via test message, email or push notification in mobile banking apps. “Security tends to always be a requirement.”

Innovation 129

Innovation Security Innovation Strategies Data 129

FICO

SEPTEMBER 2, 2020

Delinquency rates on consumer loans and credit cards, which are currently being suppressed with government and bank support, are expected to increase rapidly. To give an example, 45% of credit cards all over the world are managed by the strategies in FICO's credit decision support system. into “connected decisions”.

Management 69

Management Customer Experience Risk Management Data 69

PYMNTS

NOVEMBER 1, 2017

DraftKings’ service, Haas explained, allows users to make payments using credit cards, PayPal or digital wallets, such as Skrill and NETELLER. The idea is to provide fantasy fans a more seamless, enjoyable user experience when using the platform, he said.

Payments 102

Payments Regional Marketing America 102

Gonzobanker

NOVEMBER 16, 2023

By providing visitors a way to directly interact through comments, “likes,” re-posts and more, an institution can deliver a more personal and credible user experience. MeriTrust Credit Union promoted a pink plastic credit card during the recent release of the live-action Barbie movie.

social media 97

social media Marketing Millennials Trends 97

FICO

JUNE 16, 2021

What happened next, was an excellent example of a company that has considered the “Unhappy Path” and used analytics to optimize the customer experience. In fact, the user experience of the ‘return goods’ was as good as the journey of buying them in the first place. I decided that I wanted to return the item.

Analytics 52

Analytics Survey Cards Customer Experience 52

FICO

JUNE 27, 2022

consumers say companies provide a good customer experience today 63% of consumers said they would be amenable to sharing more of their personal data, if it would result in a more personalized, beneficial user experience. . credit cards for 27% of all transactions with average credit card debt of $3352.

Customer Experience 52

Customer Experience Analytics Strategy Management 52

FICO

SEPTEMBER 23, 2022

Most institutions have finance departments that track performance at the portfolio level, though many tend to rely on static forecasts (using predictive analytics) rather than leveraging strategy-dependent forecasts (known as prescriptive analytics or optimisation). Keep Stress-Testing Your Assumptions. Neil Jennings.

Marketing 52

Marketing Analytics Strategy Analysis 52

FICO

SEPTEMBER 22, 2021

FinTechs and InsurTechs tend to focus on niche solutions whereas traditional banks and insurers have broad portfolio of profitable product offerings (in the case of banks, credit cards, mortgages, and a wide array of loan packages; for insurance companies, home, auto, life, etc.). .

Strategy 52

Strategy Data Fintech Industry 52