Insights on Business

APRIL 28, 2017

Traditionally, banking was a conservative industry with relatively high barriers to entry. Banking products and services were defined and controlled by the bank. At the same time, regulators in many countries also have relaxed regulations to encourage innovation in the banking industry.

Digital Banking 171

Digital Banking User Experience Branding social media 171

FICO

MARCH 9, 2022

The rapid rise of scams and other crimes, as well as the increasingly diverse methods used by fraudsters, has only increased the pressure for banks to protect customers from scammers and detect early signs of fraudulent behaviour. We compared the UK view (1,002 respondents) against a global view (12,028 respondents).

Customer Experience 59

Customer Experience Survey Fraud Cards 59

The Financial Brand

MARCH 27, 2019

Financial marketers are unprepared to act on the need for improved data and advanced analytics. The post Data Analytics ‘Performance Gap’ Destroys Customer Experiences in Banking appeared first on The Financial Brand.

Customer Experience 33

Customer Experience Analytics Data Branding 33

Banking 2020

APRIL 28, 2015

Digital banks are no longer in the ‘money’ business but rather, in the ‘value’ business. This value is not just providing a functional benefit but also a holistic experience, (i.e. what, when and how’ of the benefit), that customer values in the experience-based economy.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

FICO

MAY 6, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are completing our series of 5 deeper dive blog posts that group the 11 Commandments below into common themes: Digital lift-and-shift is not a strategy! Your existing customers expect and deserve VIP treatment. Respect the data.

Digital Banking 52

Digital Banking System Data Customer Experience 52

Gonzobanker

JULY 11, 2024

Protect and grow existing deposits through analytics The challenges of the current banking environment are a stark reminder that deposits are an institution’s lifeblood. That’s why many leading institutions are turning to deposit analytics tools that can add sophistication to their deposit management strategies.

Strategy 140

Strategy Analytics Tools Digital Banking 140

Perficient

DECEMBER 2, 2020

“Having a Balance With a Bank Doesn’t Make You a Customer.”. Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. Don’t Wreck Your Customer Relationships. It’s not for the faint of heart. All of the above?

Data 294

Data Customer Experience Case Study Branding 294

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. 2019 website.

Customer Experience 71

Customer Experience Retail San Diego Study 71

FICO

FEBRUARY 12, 2023

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models. what’s happening in the moment).

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

The Financial Brand

MAY 31, 2021

Making it happen requires AI-powered capabilities using both internal and external data, augmented by a modern digital marketing engine. The post Banking Must Use Real-Time Insight to Improve Customer Experiences appeared first on The Financial Brand.

Customer Experience 42

Customer Experience Branding Data Marketing 42

PYMNTS

JUNE 27, 2018

What does offering top-notch customer experience mean in the digital age? As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics.

Data 129

Data Customer Experience User Experience Innovation 129

PYMNTS

DECEMBER 3, 2019

Lumin Digital has signed a multi-year contract with the University of Illinois Community Credit Union (UICCU) that will have Lumin’s cloud-based platform serve as the credit union’s digital banking solution for retail banking and bill payment.

Illinois 131

Illinois Digital Banking Customer Experience Analytics 131

The Financial Brand

JUNE 16, 2021

The key to digital banking survival will be the ability to transform to a new digital reality with a foundation of data and analytics. The post 6 Keys to Digital Banking Transformation Success appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Digital Banking 41

Digital Banking Analytics Banking Trends Analysis 41

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. 2019 website.

Customer Experience 48

Customer Experience Retail San Diego Study 48

The Financial Brand

MARCH 21, 2021

Competing with data and analytics requires financial institutions to build a data-driven culture with top leadership support. The post How to Build a Data Culture that Supports Digital Banking Transformation appeared first on The Financial Brand.

Digital Banking 43

Digital Banking How To Data Leadership 43

PYMNTS

JUNE 27, 2019

For better authentication, financial institutions (FIs) are experimenting with artificial intelligence (AI) and biometrics, attempting to create security measures that don’t frustrate consumers. In the latest Digital Banking Tracker™ , PYMNTS examines how banks are innovating to address these security vulnerabilities.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

PYMNTS

JANUARY 16, 2020

As reported, PSCU is setting its sights on creating an end-to-end payments platform, embracing cloud technology and expanding Lumin Digital , the organization’s proprietary digital banking platform. Digital banking efforts were once only realistic for the most deep-pocketed of traditional FIs.

Digital Banking 139

Digital Banking Analytics Data Customer Experience 139

PYMNTS

APRIL 28, 2020

Digital banking will also become more widespread. “As As fewer people visit branches, there is definitely an opportunity for CUs to enhance and elevate their digital banking strategies,” said Salzer, with additional payment options and tightly integrated and customized experiences that can rival offerings of big banks.

Digital Banking 248

Digital Banking Online Fraud Customer Experience 248

PYMNTS

DECEMBER 10, 2019

“Our team worked in close coordination with the Lumin Digital team to execute a well-orchestrated conversion for our members. We look forward to continued success with Lumin Digital as our trusted digital banking partner.” .

Security 130

Security Illinois User Experience Digital Banking 130

Perficient

MAY 28, 2020

Imagine the impact of having 5G-enabled robots capable of conversing with customers and assisting them with financial transactions, or smartphone data that makes it easier to push marketing or advisory content to customers in specific moments of need, or customers easily navigating through branches and receiving personalized greetings.

Mobile 340

Mobile Customer Experience Tools Data 340

The Financial Brand

OCTOBER 26, 2020

Data is at the core of digital customer experiences, but many financial institutions cannot access good quality information in real-time. The post Digital Banking Transformation Begins With Quality Data appeared first on The Financial Brand.

Digital Banking 40

Digital Banking Data Customer Experience Branding 40

FICO

JANUARY 9, 2019

As advanced analytics permeated nearly every industry in 2018, FICO’s thought leaders continued to push it into new areas. Here were the top 5 posts in the Analytics & Optimization category last year. Advancing the Field of Prescriptive Analytics. The Financial Industry’s Digital Transformation. Read the full pos.

Analytics 40

Analytics Fraud Training Data 40

FICO

AUGUST 11, 2021

There can also be a reliance on batch-based processing leading to out-of-date and potentially inaccurate customer data being used. The capabilities we provide allow organisations to provide rich and meaningful customer experiences and to rationalise and simplify the technological landscape. Three Success Stories.

Customer Experience 52

Customer Experience Analytics Strategy Innovation 52

PYMNTS

MAY 1, 2020

Open banking developments were impacting customers’ interactions with their banks before the COVID-19 pandemic. have passed laws or implemented programs over the past two years to put more focus on digital banking and data security, fundamentally changing how online transactions work. and the U.S.

Innovation 245

Innovation Regulation Digital Banking Security 245

Cisco

FEBRUARY 11, 2016

Capturing this value requires embracing today’s digital disruption and the major technology transitions of mobility, collaboration, cloud, big data analytics, and security. Join us at Cisco Live Berlin 2016 from February 15th -19th to learn how Cisco can help you on your digital business transformation journey.

Digital Banking 62

Digital Banking US Big Data Analytics 62

The Financial Brand

AUGUST 4, 2021

Successful digital banking transformation requires prioritizing what is needed today against what's required for the future. The post Executing What’s Possible With Digital Banking Transformation appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Digital Banking 42

Digital Banking Banking Trends Analysis Trends 42

The Financial Brand

NOVEMBER 29, 2021

Banking still lags in several key areas of transformation. The post 6 Digital Banking Transformation Trends for 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The difference now is that the urgency to move forward quickly is much greater.

Trends 43

Trends Digital Banking Banking Trends Analysis 43

American Banker

DECEMBER 24, 2019

It can be a painful process for a bank to go digital, but there are ways to ease the transition.

Customer Experience 73

Customer Experience Analytics Digital Banking Data 73

NCR

JULY 31, 2017

As we explored in the first part of this two-part guide, digital banking fraud is an escalating threat to financial institutions and their customers. Digital banking fraud can take many forms, such as identity fraud and account takeover , which are becoming increasingly common. million in 2016.

Fraud 74

Fraud Digital Banking social media Security 74

The Financial Brand

NOVEMBER 22, 2020

Banks and credit unions must rethink the definition of ‘digital banking’ and prioritize investment in data, technology, people and processes. The post Top Digital Banking Transformation Trends for 2021 appeared first on The Financial Brand.

Digital Banking 43

Digital Banking Trends Branding Data 43

PYMNTS

FEBRUARY 12, 2018

Together, the solutions will enhance corporate banking capabilities using artificial intelligence and API technology , and allow banks that operate the Pivotal Cloud Foundry platform to add the CBX 18 solution into their offerings. iGTB described its CBX 18 solution as one that provides “contextual” corporate financial services.

Lending 158

Lending Analytics Software Customer Experience 158

FICO

APRIL 24, 2023

Trust acquired 100,000 customers in just ten days after it launched in September 2022 and exceeded 450,000, equivalent to 9 percent of the Singapore market, within just five months. This creates a highly automated digital onboarding journey for our customers."

Risk Management 52

Risk Management Digital Banking Customer Experience Management 52

The Financial Brand

FEBRUARY 12, 2021

Achieving digital banking maturity is a process that requires a focus on the components of digital transformation and a culture that embraces change. The post Digital Banking Transformation is a Journey, Not a Destination appeared first on The Financial Brand.

Digital Banking 43

Digital Banking Branding Big Data Customer Experience 43

The Financial Brand

DECEMBER 27, 2020

As banking executives define their 2021 goals, they must commit to improving digital experiences, leveraging data and honing human skills. The post 3 Resolutions for Digital Banking Success in 2021 appeared first on The Financial Brand.

Digital Banking 43

Digital Banking Branding Data Big Data 43

The Financial Brand

DECEMBER 20, 2020

The post Autonomous Finance Required for Digital Banking Success appeared first on The Financial Brand. With consumer expectations outstripping institutions' ability to deliver strong CX, automation of engagement may be the only solution.

Digital Banking 42

Digital Banking Branding Customer Experience Marketing Strategies 42

The Financial Brand

SEPTEMBER 18, 2018

Digital banking winners will be those organizations that apply new digital technologies and advanced analytics for the benefit of the consumer. The post Digital Banking Winners Look Beyond ‘Posers’ and ‘Theater’ appeared first on The Financial Brand.

Digital Banking 31

Digital Banking Analytics Branding Technology 31

Cisco

APRIL 12, 2022

According to PwC’s 2021 Digital Banking Consumer Survey, two in three customers find branches to be meaningful channel to interact with their bank and 35% say that they would not use a bank that doesn’t have a nearby location. Branches must be adaptive to serve evolving customer expectations.

America 100

America Customer Experience Operations Survey 100