Perficient

FEBRUARY 29, 2024

Banking institutions are responding by integrating advanced technologies, particularly artificial intelligence and data analytics, into their lending operations to enhance efficiency and adaptability. Personalization not only enhances the customer experience but also strengthens the bond between banks and their clientele.

Trends 221

Trends Industry Analytics Compliance 221

PYMNTS

SEPTEMBER 21, 2020

Consumers are using mobile apps’ order-ahead features and loyalty perks more often during the COVID-19 pandemic, yet chargeback fraud — also known as friendly fraud — is unfortunately also rising. Chargebacks were originally instituted as a last resort for customers, but they have gained popularity alongside digital commerce.

Fraud 177

Fraud Mobile social media Customer Experience 177

PYMNTS

OCTOBER 24, 2018

When it comes to deploying corporate resources in the battle against online fraud and account takeovers (ATOs), all too often, guiding principles fail to spot what’s really happening to a business in real time. The rule of thumb here is that after committing account takeover fraud, those fraudsters lie in wait before using the stolen account.

Fraud 159

Fraud Risk Management Customer Experience Trends 159

PYMNTS

JUNE 22, 2017

Fighting fraud is a lot harder online, and a lot harder for merchants and consumers, as card-not-present transactions become the preferred method of malfeasance. In one recent announcement, payments provider TSYS and real-time learning technology platform Featurespace said they were joining forces to offer fraud prevention tools.

Fraud 162

Fraud Tools Cards Online 162

PYMNTS

SEPTEMBER 7, 2017

Think the life of a vice president of analytics is all about the numbers? But in an interview with PYMNTS, Massy Najafi , who serves in that role at Guardian Analytics , shed light on more than a few other aspects of the job. PYMNTS: What does a day in the life of a VP at Guardian Analytics look like? Think again.

Analytics 116

Analytics Fraud Innovation Industry 116

PYMNTS

APRIL 29, 2019

Citi announced on Monday (April 29) the launch of NextGen, its artificial intelligence-powered risk analytics scoring engine. We process nine million transactions annually, and the NextGen project will help us optimize our processes from the back office to the front by expanding the use of digitization, automation and advanced analytics.”.

Analytics 123

Analytics Compliance Innovation Operations 123

PYMNTS

OCTOBER 15, 2018

Both solutions provide increased fraud protection to online transactions made via debit or credit cards. Improving customer experiences was not the sole focus of 3DS 2.0’s The changes also include enhanced fraud protections for merchants. With the right partners in place, the risk-based nature and data analytics of 3DS 2.0

Fraud 165

Fraud Security Mobile User Experience 165

PYMNTS

OCTOBER 21, 2020

This year has been even worse on the fraud front,” we learn from the new PYMNTS Preventing Financial Crimes Playbook , done in collaboration with NICE Actimize , “as financial crime stresses FIs that are already confronting the pandemic, economic struggles and an unpredictable political climate. Real-Time, Cross-Channel Fraud Controls.

Fraud 140

Fraud Security Mobile Tools 140

PYMNTS

MARCH 20, 2020

Fraud attacks’ frequency and complexity will likely continue to rise despite merchants’ best efforts to prevent them. The Latest Fraud Decisioning Developments. The United Kingdom’s RELX , an information and analytics firm, has meanwhile purchased fraud prevention firm Emailage to boost its own anti-fraud efforts.

Industry 225

Industry Fraud social media Security 225

PYMNTS

NOVEMBER 11, 2019

Data holds the key to helping modern enterprises develop effective anti-fraud strategies. Many businesses are sitting on massive troves of it, but they are also facing down the three “V’s” of data complexity — velocity, variety and volume — which can make tackling fraud even harder. . Structured Versus Unstructured Data.

Analytics 116

Analytics Data Fraud Tools 116

PYMNTS

OCTOBER 28, 2019

Digital fraud prevention company Kount is rolling out a complete solution to protect companies from criminal and friendly fraud, the firm announced in a press release on Monday (Oct. Kount’s digital fraud prevention uses artificial intelligence (AI) that mimics a fraud analyst.

Fraud 101

Fraud Customer Experience Analytics Survey 101

PYMNTS

MARCH 25, 2020

It is known that negative friction is bad, ruining customer experiences and leading to abandoned carts and all manner of dissatisfaction. Merchants in this category seem to be putting positive friction to use,” according to the March 2020 Merchant Fraud Decisioning Playbook , produced by PYMNTS and sponsored by Simility.

Fraud 100

Fraud Customer Experience Analytics Tools 100

PYMNTS

MAY 25, 2016

Radial , an omnichannel and fraud solutions provider, is promising to take away merchant woes with a suite of solutions, which it says improves order conversion rates and helps eliminate fraud. 2015, online fraud is forecast to explode from an estimated $3.1 With the introduction of EMV chip technology in Oct.

Fraud 109

Fraud Taxes Retail Tools 109

PYMNTS

NOVEMBER 5, 2019

Fraud detection company DataVisor has teamed up with Experian to integrate the company’s “unsupervised machine learning powered transactional risk assessment capabilities” into the Experian CrossCore platform. The move will help detect fraud patterns, the companies said in a press release. “We DataVisor has more than 4.2

Fraud 107

Fraud Training Customer Experience Analytics 107

PYMNTS

JUNE 15, 2017

Can data make all the difference in the fight against payments fraud? The discussion played off the findings of a new whitepaper from the firm titled, “Driving Up Conversion with Effective Fraud Management.”. What works in preventing payments fraud at a large airline or telco system may not be germane for an electronics retailer.

Fraud 115

Fraud Data Tools Management 115

PYMNTS

APRIL 22, 2020

Insurance fraud is not a new phenomenon, but it is a prevalent one. and comprise up to 10 percent of all insurance payouts, meaning legitimate customers are often forced to pay higher premiums to make up for the losses. The best prevention is really being aggressive: using AI and data to find [fraud].

Fraud 200

Fraud Data System Policies 200

Insights on Business

NOVEMBER 22, 2017

The same technology that has helped change the world of payments has also fueled fraud complexity, requiring an increasingly sophisticated anti-fraud response – payments fraud has become a €20Bn ($23Bn) worldwide problem for financial institutions while the fraud detection and prevention market will be worth €28.49Bn ($33.19Bn) by 2021 [1].

Fraud 125

Fraud Payments Innovation Industry 125

PYMNTS

SEPTEMBER 14, 2016

ACI Worldwide advises that, as the world moves toward immediate payment ecosystems, a holistic view of the transaction, with layered controls from origination to the application of real-time rules, is the only way to push the pedal to the metal on faster payments and put the brakes on fraud. million in 2007 to £52.5

Fraud 100

Fraud Payments Customer Experience Exercises 100

PYMNTS

JANUARY 30, 2020

Widely publicized data breaches and hacks have made today’s consumers especially concerned about fraud. Cautious shoppers may find comfort in debit, with fraud losses associated with the payment method declining over the past several years. Card fraud is an ever-present threat. A Big-Picture Approach To Thwarting Debit Fraud.

Security 182

Security Fraud ATM Cards 182

FICO

MARCH 9, 2022

The last few years have thrown up many challenges for banks and card providers as everything has shifted online, one of the primary challenges being fraud scams. But the online shift has also created opportunities for financial institutions to demonstrate their strong fraud controls in the digital space.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

FICO

DECEMBER 11, 2017

We’ve long dealt with this challenge in fraud and credit risk decisioning, but in using ML across multiple industries, there are entire sets of proposed explanatory algorithms which are either right, ineffective or flat wrong. In 2018 we will see new analytics around relationship epochs.

Analytics 100

Analytics blockchain Data US 100

PYMNTS

APRIL 28, 2020

As fewer people visit branches, there is definitely an opportunity for CUs to enhance and elevate their digital banking strategies,” said Salzer, with additional payment options and tightly integrated and customized experiences that can rival offerings of big banks.

Digital Banking 248

Digital Banking Online Fraud Customer Experience 248

Perficient

DECEMBER 22, 2023

Positive Aspects of AI in Financial Services As noted by the OCC, advances in computing capacity, increased data availability, and improvements in analytical techniques, have significantly expanded opportunities for banks to leverage AI for risk management and operational purposes.

Risk Management 221

Risk Management Compliance Fraud Operations 221

Perficient

SEPTEMBER 29, 2023

These tools include: Salesforce Analytics: Finance teams have access to real-time insights into customer behavior, sales performance, and marketing campaign results. Salesforce Einstein AI can be used to identify fraud and waste and to optimize financial processes. Reporting and analytics.

Tools 275

Tools Resources Analytics Training 275

NCR

JANUARY 17, 2018

Until recently, use of real-time analytics and big data has been used primarily in areas such as fraud detection, using advanced algorithms to assess a transaction in fractions of a second and determine whether action is required before it is approved. A real-time insight into experience. ” Turning insight into action.

Customer Experience 71

Customer Experience Analytics social media User Experience 71

FICO

MARCH 26, 2018

For fraud management, this means the people managing card fraud are not engaged in managing ACH payment fraud, and the person worrying about customer experience is not the person awake at night with fraud worries. Forward-thinking banks are taking a more holistic approach to fraud management.

Fraud 86

Fraud Management Strategy Analytics 86

PYMNTS

NOVEMBER 8, 2019

These platforms must ensure that all parties are trustworthy, putting them in precarious positions as they work to build their user bases without alienating either side with their anti-fraud measures. . The platform also runs customers’ background checks and processes credit cards through a predictive analytics system to gauge fraud risks.

Fraud 101

Fraud User Experience Customer Experience Tools 101

South State Correspondent

OCTOBER 16, 2024

Materials, training, and fraud also contribute to bank expenses. Increase Fraud Tools The largest impediment for customers using their card more often is the narrative espoused by many financial sites and advisors that the debit card is less safe than the credit card. Targeting dormancy is also a popular card marketing tactic.

Cards 195

Cards How To Fraud ATM 195

FICO

MARCH 26, 2018

This is the first in a series of articles in which we tackle some of the most topical fraud issues and decisions facing fraud managers today. Not only is the customer experience diminished, but in these days of social media, the disgruntled customer may take to Twitter or Facebook to vent their frustrations.

Strategy 93

Strategy Fraud social media Customer Experience 93

South State Correspondent

JUNE 14, 2024

Bankers don’t know what they don’t know, and few bankers outside of national and regional banks have experience with platform selection when it comes to digital banking platforms. Most mobile and online banking platforms allow little innovation and customization. Unfortunately, small businesses often get stuck in the middle.

Digital Banking 195

Digital Banking Customer Experience Meeting Analytics 195

South State Correspondent

JUNE 14, 2024

Bankers don’t know what they don’t know, and few bankers outside of national and regional banks have experience with platform selection when it comes to digital banking platforms. Most mobile and online banking platforms allow little innovation and customization. Unfortunately, small businesses often get stuck in the middle.

Digital Banking 195

Digital Banking Customer Experience Meeting Analytics 195

FICO

FEBRUARY 23, 2022

When it comes to fraud, are people worried about the wrong things? New data suggest that people are concerned about fraud, but one of the biggest threats seems to be flying under the radar, at least for consumers. That threat is fraud scams – tactics and techniques that fraudsters are using to trick people into giving away their money.

Fraud 98

Fraud Survey Customer Experience Retail 98

Perficient

OCTOBER 24, 2024

The economic risks of AI to the financial systems include everything from the potential for consumer and institutional fraud to algorithmic discrimination and AI-enabled cybersecurity risks.

Regulation 221

Regulation Risk Management Compliance Fraud 221

PYMNTS

SEPTEMBER 9, 2016

PYMNTS recently spoke with Luis Rojas, vice president of product management for Guardian Analytics , an online banking security firm, about the effect of a faster processing environment, the potential for increased fraud and how to mitigate that risk. The Mountain View, Calif.-based

Fraud 100

Fraud Analytics Data Payments 100

PYMNTS

JULY 18, 2017

small businesses, has learned through experience what a difference it makes to automate these early decisions. The Chicago-based provider uses predictive analytics and digital decisioning to understand customers and make optimal decisions, mitigating fraud and risk.

Analytics 145

Analytics Capital Fraud Chicago 145

Perficient

FEBRUARY 28, 2024

Better Pinpoint Your Risk(s): Predictive analytics to better target risks, artificial intelligence to identify fraud, and intelligent automation to improve operational efficiency are at the heart of insurance digital transformation moving forward.

Innovation 251

Innovation Regional Strategy Trends 251

Insights on Business

NOVEMBER 1, 2018

Enterprise Fraud Management is being reinvented. Here are some key questions that should be asked of Enterprise Fraud Management vendors: Question #1: How versatile is your data model? Most fraud detection solutions only ingest out-of-the-box transactional data and basic customer and account information.

Fraud 107

Fraud Management Software Data 107