PYMNTS

APRIL 29, 2019

Citi announced on Monday (April 29) the launch of NextGen, its artificial intelligence-powered risk analytics scoring engine. We process nine million transactions annually, and the NextGen project will help us optimize our processes from the back office to the front by expanding the use of digitization, automation and advanced analytics.”.

Analytics 123

Analytics Compliance Innovation Operations 123

FICO

AUGUST 3, 2021

For us at FICO, the conference is a chance to test, discuss, shape our innovation and share our ideas, away from the day-to-day challenges of regular work. Adding Open Banking Depth of Insight to Credit Risk Analytics – Scott Zoldi – FICO Chief Analytics Officer. Responsible AI – Scott Zoldi – FICO Chief Analytics Officer.

Analytics 52

Analytics Conference Innovation Data 52

PYMNTS

FEBRUARY 26, 2020

That service will allow the chain to access a new level of information via data processing and analytics from the Paytronix model. ” Paytronix Founder and CEO Andrew Robbins said there would be artificial intelligence used in those processes, to analyze customer interactions.

Customer Experience 130

Customer Experience Mobile Marketing Strategies Branding 130

Perficient

FEBRUARY 29, 2024

Banking institutions are responding by integrating advanced technologies, particularly artificial intelligence and data analytics, into their lending operations to enhance efficiency and adaptability. Explore and integrate alternative data sources and innovative scoring models to offer fairer assessments of creditworthiness.

Trends 221

Trends Industry Analytics Compliance 221

FICO

JUNE 27, 2022

Build Winning Customer Experiences Without Tanking Efficiency. Banking and insurance companies have a customer experience problem: despite spending hundreds of millions of dollars trying to optimize their clients’ customer experiences through digital transformation – spending that totaled more than $1.3

Customer Experience 52

Customer Experience Analytics Strategy Management 52

Cisco

JULY 29, 2021

This is driven by a renewed focus towards innovation, along with the digitalization and streamlining of the businesses. Query anything: providing cross domain analytics connecting the dots, providing closed loop analytics to faster pinpointed root cause analysis – before it impacts the user experience, which is critical.

Customer Experience 168

Customer Experience User Experience Analytics Resources 168

PYMNTS

MARCH 23, 2018

In financial services today, security and innovation can work with each other, and against each other. FinServ cybersecurity is, of course, a prime target for innovation. But customers’ constant demand for cutting-edge products and services is adding to the load of already heavy security burdens.

Innovation 186

Innovation Security Technology Customer Experience 186

PYMNTS

APRIL 28, 2017

Marchex, a mobile advertising analytics company, has announced the launch of Marchex Speech Analytics, a solution that enables actionable insights allowing companies to better understand what is happening on inbound phone calls from consumers.

Analytics 134

Analytics social media Innovation Operations 134

Perficient

JULY 15, 2020

This Digital Transformation approach will help enterprises looking to re-platform, helping various Line of Businesses embark on the journey for Self Service Analytics, Modern fully managed Data Platform services etc. We at Perficient leverage Customer Experience Mapping the most. So how do you embark on this journey?

Data 497

Data Customer Experience Analytics Industry 497

Perficient

JULY 20, 2020

CX Strategy & Retail Innovation Summit | July 28th. Digital Frictionless Customer Experience. CX Data Analytics & AI Summit | August 4th. Advanced AI & Customer Data Decisioning. Service Retention Predictive Analytics. Explore the Summit. Transformation, Leadership and Retention.

Customer Experience 526

Customer Experience Analytics Leadership Marketing Strategies 526

Perficient

MARCH 23, 2021

I am looking forward to hearing from Oracle over the next couple of days at Oracle Health Sciences Connect about the roadmap for Clinical One and Safety One, in addition to customer experiences so far. In particular, it will be interesting to hear more about the ways that new technology is expediting study start-up and build processes.

Customer Experience 309

Customer Experience Analytics Study Meeting 309

PYMNTS

SEPTEMBER 7, 2017

Think the life of a vice president of analytics is all about the numbers? But in an interview with PYMNTS, Massy Najafi , who serves in that role at Guardian Analytics , shed light on more than a few other aspects of the job. PYMNTS: What does a day in the life of a VP at Guardian Analytics look like? Think again.

Analytics 116

Analytics Fraud Innovation Industry 116

Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. Drive innovation with creative talent and practices.” Partnering with the right digital transformation service provider is vital to thrive in this digital age.

Digital Strategies 419

Digital Strategies Strategy Report Customer Experience 419

PYMNTS

JUNE 14, 2016

The chief analytics officer must navigate an increasingly complex playing field of business risk, cybersecurity, financial data, employee data, and just data, period. PYMNTS: What does a day in the life of a Chief Analytics Officer look like? The numbers are the numbers – it’s the making sense of them that counts.

Analytics 100

Analytics Customer Experience Data Leadership 100

South State Correspondent

JUNE 14, 2024

Over the last ten years, many banks have strived to create a more open and flexible environment in which to be able to introduce new products and control the customer experience. Most mobile and online banking platforms allow little innovation and customization. The other major issue is control. and product creation.

Digital Banking 195

Digital Banking Customer Experience Meeting Analytics 195

South State Correspondent

JUNE 14, 2024

Over the last ten years, many banks have strived to create a more open and flexible environment in which to be able to introduce new products and control the customer experience. Most mobile and online banking platforms allow little innovation and customization. The other major issue is control. and product creation.

Digital Banking 195

Digital Banking Customer Experience Meeting Analytics 195

Perficient

FEBRUARY 27, 2024

Harnessing data insights for informed decision-making and actionable analytics. Prioritizing transparency to meet evolving customer expectations and enhance client experiences. Focusing on tailored customer experiences to enhance engagement and satisfaction.

Trends 221

Trends Industry Operations Customer Experience 221

Perficient

FEBRUARY 28, 2024

Perficient’s insurance experts, who were interviewed for this report, echo this sentiment, emphasizing the need for insurers to embrace innovation to stay relevant. Those who heed the call to transform and innovate will carve out a prosperous future, while those who resist change may find themselves struggling to stay afloat.

Innovation 251

Innovation Regional Strategy Trends 251

PYMNTS

OCTOBER 8, 2020

Headless commerce enables brands to quickly adopt innovations and embrace new channels as they emerge and is an opportunity to future proof their technology investments,” Tran said. . Building the right front-end experience for the consumer starts with understanding customers. . Leveraging The Data. .

Customer Experience 160

Customer Experience Branding Video Data 160

Perficient

SEPTEMBER 10, 2020

They develop analytics platforms that support learning at scale so they can drive the personalized experiences that lead to competitive advantage. Our strategists use Perficient’s CX IQ Customer Experience Assessment to evaluate clients’ customer experience strengths and weaknesses. Align on Vision.

Digital Strategies 405

Digital Strategies Strategy Customer Experience Leadership 405

Bank Innovation

OCTOBER 11, 2019

As customers navigate through TD Canada Trust’s digital banking platform, the bank is looking to data analytics tools to make customer experiences more relevant.

Customer Experience 236

Customer Experience Analytics Digital Banking Tools 236

Perficient

SEPTEMBER 19, 2023

The world’s largest gathering of insurance innovation, InsureTech Connect (ITC) , is right around the corner. Following last year’s conference, Perficient Insurance Principal Brian Bell shared three key takeaways from the 2022 event: First, data and analytics investments still topped many insurers’ list of operational priorities.

Conference 221

Conference Strategy Innovation Industry 221

PYMNTS

MARCH 12, 2019

Innovation has always been important for community banks, but the driving force of digitization over the last decade has greatly sped up the pace, said Kevin Tweddle, chief innovation officer for the Independent Community Bankers of America ( ICBA ). Innovating for Community Banks.

Community Bank 205

Community Bank Community Innovation Fintech 205

FICO

MARCH 9, 2022

Recent research we undertook looked at the connection between customer experience and fraud controls from a consumer perspective. Our survey showed a positive outlook for banks and card issuers investing and innovating significantly in the digital space. Consumers Are Less Worried About Scams than Other Forms of Fraud.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

PYMNTS

JANUARY 8, 2021

Kount CEO Bradley Wiskirchen said that over 9,000 brands worldwide depend on the Kount Identity Trust Global Network “to protect against digital fraud while enabling personalized customer experiences and new eCommerce channels,” according to the announcement.

Idaho 295

Idaho Fraud United States Customer Experience 295

PYMNTS

MAY 1, 2020

The presence and curation of FinTechs is growing … and we are leveraging the technologies offered by FinTech players to enhance customer experience. The FSS understands that innovations often lead to heightened systemic, operational and cyber risks, as well,” he noted. “[It] “Similar to the U.K.

Innovation 245

Innovation Regulation Digital Banking Security 245

Perficient

OCTOBER 24, 2024

As noted at the time by the OCC, advances in computing capacity, increased data availability, and improvements in analytical techniques have significantly expanded opportunities for banks to leverage AI for risk management and operational purposes. The evolution of electronic trading provides a valuable case study to consider.

Regulation 221

Regulation Risk Management Compliance Fraud 221

FICO

MAY 17, 2023

FICO is on a mission to unlock the potential of Applied Intelligence and create a connected end-to-end customer experience. In fact, we are so committed to this and believe in it so deeply that we have changed our mission Here it is: Applied Intelligence – powering your customer connections. Innovation is incredibly important.

Customer Experience 97

Customer Experience Innovation Trends Strategy 97

PYMNTS

NOVEMBER 5, 2019

And it might not go so far in payments and commerce in the coming decade, at least going by the results of a new Mastercard collaboration with Harvard Business Review Analytics on what really works when it comes to innovation, companies and executives. 2020 Innovation Sparks. The report, released Tuesday (Nov.

Innovation 102

Innovation Report social media Data 102

PYMNTS

OCTOBER 8, 2020

Chipotle, for example, has witnessed success with its AI-based fraud detection system, which leverages a data analytics-based approach backed by human analysts to verify its findings. Securing payment data and other aspects of the customer experience is the keystone to driving customer demand during the pandemic and in the future.

Innovation 141

Innovation Fraud Mobile Security 141

PYMNTS

JUNE 27, 2018

What does offering top-notch customer experience mean in the digital age? As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics.

Data 129

Data Customer Experience User Experience Innovation 129

Perficient

AUGUST 26, 2020

Personalize the Customer Experience. Incorporating Artificial Intelligence (AI), coupled with search term algorithms and tapping into your ecommerce website analytics, can provide insight into these new customer demographics. The Future of Successful Digital Commerce.

How To 420

How To Customer Experience Online Analytics 420

Insights on Business

JANUARY 10, 2017

They foster innovation among all employees and across the ecosystem, not just within an innovation team or organization. Technologically, digitally reinvented businesses are fluent in the language and business impact of technological innovation. Step 2: Create pilots. Create pilots and prototypes. Step 3: Deepen capabilities.

Customer Experience 87

Customer Experience social media Video Innovation 87

Perficient

SEPTEMBER 15, 2020

Savvy healthcare innovators leverage the power of consumerization by first observing what works in domains outside of their own, and then adapting those successes to address their own challenges. What might you learn from studying emerging innovations used by virtual personal trainers, e-learning platforms, or even credit card companies?

User Experience 427

User Experience Innovation Branding Customer Experience 427

Insights on Business

OCTOBER 3, 2018

IBM RegTech Innovations. Mounting pressures on financial institutions to drive out costs, improve customer experience, complete with emerging players, and comply with new regulation mean that adopting advanced technologies will not be optional. Key Areas for Digital Disruption within Financial Services.

Industry 155

Industry Innovation blockchain Compliance 155

Perficient

JULY 31, 2020

Gartner says that in order for companies to innovate “their way beyond the post-COVID-19 world, data and analytics leaders require an ever-increasing velocity and scale of analysis in terms of processing and access to succeed in the face of unprecedented market shifts.”

Data 354

Data Analytics Strategy social media 354

PYMNTS

JANUARY 18, 2018

According to the results, banks argue that innovation, not just regulation, is behind the wheel of progress. The results are a bit more varied across the Asia-Pacific region, however, which influences how these FIs invest in innovation. Optimism Up. North American banks are among the most optimistic, EY found. Cybersecurity.

Regulation 156

Regulation Innovation Fintech Marketing 156