Gonzobanker

MAY 14, 2018

Financial Brand Forum , an exponentially growing event now in its fifth year – targeted at the morphing worlds of financial marketing, sales and service – is a well-oiled machine with several coats of highly buffed wax. I almost took an Apple phone selfie with all of that happening in the background. What could possibly go wrong?

Branding 119

Branding Industry Apple Marketing 119

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. trillion) in 2017.

Customer Experience 80

Customer Experience Data Branding social media 80

PYMNTS

SEPTEMBER 29, 2016

Aetna announced it is subsidizing Apple Watches for selected employers and individual customers as this health care enrollment season heats up. The Hartford-headquartered company said the new initiative is to “revolutionize members’ consumer health experience.”

Apple 100

Apple Customer Experience Maine Tools 100

PYMNTS

JANUARY 28, 2021

While it’s been a timeless strategy, over the past year businesses have increasingly latched onto the power of bundling in driving brand affinity, customer growth and retention. That means treating each individual user attached to a subscription as a separate person with their own preferences and expectations.

User Experience 271

User Experience Trends Strategy Customer Experience 271

PYMNTS

JANUARY 7, 2021

“We knew this holiday season would be like no other, and we took several steps in advance to help our customers shop safely and with ease,” President and CEO Mark Tritton said in announcing the results. We are delighted by the strong customer response to these efforts. Executives said the Bed Bath & Beyond brand added 2.2

Branding 205

Branding Retail Online Customer Experience 205

Accenture: Banking

SEPTEMBER 30, 2019

It’s no secret that the big tech companies—especially the ‘GAFA’ of Google, Amazon, Facebook and Apple—are using data to personalise and target offers to customers, and getting better returns as a result. And customers’ expectations of their banks are being set not by other banks, but by disruptors outside financial services.

Data 153

Data Customer Experience Analytics Case Study 153

PYMNTS

DECEMBER 30, 2016

The use of deep data science and artificial intelligence (AI) is paving the way for more contextual promotions, virtual reality technologies are becoming more affordable for virtual product demos, and customer experience expectation is driving the need for a more seamless checkout process. The payments ecosystem is being redefined.

eBook 140

eBook Payments Customer Experience Retail 140

PYMNTS

JUNE 16, 2020

As a next step in the direction of a digital-first, omnichannel experience, David’s Bridal is teaming with mobile wallet marketing automation platform Popwallet. In addition, they can reserve a virtual appointment with a stylist who can offer a customized experience since shoppers complete a style quiz prior to their appointments.

Mobile 169

Mobile Marketing Marketing Automation Customer Experience 169

Cisco

MAY 5, 2021

Before 2020, traditional financial enterprises were already focusing on digital transformation initiatives—both as an effort to improve customer experiences and a need to adapt to survive. Meeting customers where they are has been a common phrase and goal that customers share with us. Real-time SMS communications.

Customer Experience 117

Customer Experience Branding Tools Strategy 117

Accenture: Banking

FEBRUARY 23, 2017

The right digital tools and training can make bank sales people trusted problem solvers, brand ambassadors and advisors who can orchestrate the best combination of in-person and online banking.

Training 150

Training Apple Tools Branding 150

Accenture: Banking

FEBRUARY 23, 2017

The right digital tools and training can make bank sales people trusted problem solvers, brand ambassadors and advisors who can orchestrate the best combination of in-person and online banking.

Training 150

Training Apple Tools Branding 150

PYMNTS

SEPTEMBER 23, 2016

Machine learning is Apple’s dish of the day, or the year. At the end of 2015, Apple bought Perceptio, a company that uses artificial intelligence to categorize photos on smartphones, and Turi was acquired last month, another machine-learning company. To complete the trifecta, Apple has now acquired Tuplejump, a machine-learning team.

Apple 100

Apple Big Data Customer Experience Data 100

PYMNTS

JUNE 29, 2017

Well, some of us did — mostly those who were willing to sleep on the sidewalk outside an Apple Store got it on day one. When the first version of Apple’s App Store launched in 2008, there were only 500 apps in it. million apps in the Apple App store, not to mention the additional 3.4 And on June 29, 2007, we finally got it.

Apple 150

Apple Mobile Innovation social media 150

PYMNTS

MARCH 8, 2019

Both well-known and emerging brands are turning to mPOS solutions with the goal of delivering seamless, convenient customer experiences. Around the mPOS World.

Samsung 142

Samsung Survey Mobile Atlanta 142

CB Insights

JANUARY 8, 2019

As Apple CEO Tim Cook has said, the healthcare market makes the smartphone market look small. With the release of the Apple Health Record and Apple Watch with a single-lead EKG, it’s evident that Apple has officially entered the healthcare space. Get the 76-page APPLE IN HEALTHCARE Report. Table of Contents.

Apple 78

Apple Data Industry Study 78

PYMNTS

MAY 15, 2019

China-based Bank of Beijing , for instance, recently partnered with ING for the launch of a fully digital banking brand, designed to appeal to a market of consumers already used to paying on their phones. About the Tracker.

Digital Banking 189

Digital Banking Mobile Meeting Fintech 189

PYMNTS

OCTOBER 6, 2016

Apple Pay, Android Pay, Samsung Pay, Walmart Pay, Chase Pay – the list goes on and we would be remiss if we didn’t note that those outside the box thinkers at PayPal also belongs – even if they did put the “Pay” first. The Branded Card Difference . All easy – if a bit familiar.

Mobile 184

Mobile Cards Samsung Apple 184

Cisco

JULY 12, 2021

That’s why banks must realize that every interaction with customers is an opportunity to build trust and safeguard them from the latest threats. At imi mobile, we believe in giving banks the tools they need to better protect their customers whilst enhancing the overall customer experience. Every interaction builds trust.

Fraud 164

Fraud Mobile Security Customer Experience 164

PYMNTS

NOVEMBER 19, 2019

For instance, with the recent launch of the Apple Card , Apple has sent a signal that they seek to offer a better user experience than banks. In fact, their slogan for the card is “Created by Apple, Not a Bank?.” Branding matters, too, especially when outsourcing.

Cards 140

Cards Apple Data Innovation 140

PYMNTS

SEPTEMBER 14, 2020

The conversation took place as the legal battle between Apple and Epic Games continued to rage, centered on what role online platforms should play (and on what commissions Apple should charge, but that’s another story).

Apple 184

Apple Branding Online Payments 184

Insights on Business

FEBRUARY 13, 2019

Next is a digital bank, completely disassociated from the Bradesco brand. They studied Instagram, WhatsApp, iFood, Apple, Facebook, Amazon Customer Experience, and Uber to learn how to integrate into a digital minded audience. The big questions is what’s next? How do banks prepare for this new reality?

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

PYMNTS

OCTOBER 22, 2020

When streaming on-demand movies at scale became viable around 2007, a new household brand name emerged: Netflix. It charged out of the gate to disrupt giant Blockbuster Video’s dominance of rentals by using tech and customer experience: online ordering, shipping DVDs by mail and no late fees.

Video 176

Video Apple Comparison New York 176

PYMNTS

DECEMBER 21, 2020

It was the main question put to a panel of payments and customer-facing professionals who told Karen Webster that the “old” ways of doling out rewards, on a merchant-by-merchant, point-by-point basis — even with thresholds in place before redemption — no longer applies. Are firms getting the proverbial bang for the buck?

Data 296

Data Tools social media Analytics 296

CB Insights

NOVEMBER 6, 2018

While beauty conglomerates like L’Oréal are making acquisitions to become more tech-enabled, tech giants like Google, Amazon, Facebook, and Apple (GAFA) are pursuing the high margins in beauty through partnerships, consumer insights, e-commerce, and more. Search data helps brands understand shopper preferences. Looking ahead.

Google 72

Google Apple Industry Branding 72

PYMNTS

OCTOBER 20, 2016

19) the launch of a brand new version of its mobile app, designed to revolutionize the mobile transfer experience for both Apple and Android users. Customers can simply transfer money by telling Siri the amount of money they want to send and the recipient’s name. As a society, our relationship with mobile has changed.

Mobile 100

Mobile Apple Customer Experience Branding 100

PYMNTS

MAY 5, 2016

have divided into three main camps: Android (Google), Apple and, most recently, Samsung. These NFC-enabled payment platforms (that’s Android Pay, Apple Pay and Samsung Pay, respectively) have, in just a matter of years, revolutionized the way consumers interact at the point of sale. initiative.

Mobile 100

Mobile Samsung Payments Apple 100

Banking 2020

APRIL 17, 2015

Articles via Buzzfeed, The New York Times, Banking Exchange and The Financial Brand. Banking on Apple Watch will be limited, for now: While many banks are jumping on smartwatches , banking capabilities will overall be limited to users being able to view their recent activity and balances. What have you been reading?

Customer Experience 40

Customer Experience Mobile New York Apple 40

PYMNTS

MARCH 12, 2019

It’s why well-established, digitally native brands like Warby Parker and Peloton are deploying stores. The cost of acquiring customers online is going up, and lifetime value is going down. Of course, there’s a transactional element to the whole experience. The Underlying Technology. We’re working on a number of locations.

New York 144

New York Retail Branding Online 144

PYMNTS

NOVEMBER 25, 2016

According to a report in TechCrunch , Frenzy is an app that lets users put all the things they want from the flash sale in one central place and, when they are ready to move, pay via Apple Pay. The app works with retailers and brands. Frenzy relies on Shopify’s back end to prevent the app from crashing, noted TechCrunch.

Branding 100

Branding Customer Experience Groups Apple 100

NCR

MAY 9, 2018

Other features include free Wi-Fi and phone charging to again create a friendly atmosphere and a dedicated digital zone to help introduce customers to online banking for the first time. ” The post Is the Apple Store approach the future of in-branch banking? appeared first on Banking.com.

Apple 69

Apple Metro Community Examples 69

PYMNTS

JULY 27, 2017

While many have added digital pay options like Apple Pay and Android Pay to their stores, others like Sephora and Brazilian-based Melissa Shoes have installed tablets to help enhance the shopping experience.

Technology 131

Technology Retail Customer Experience Industry 131

PYMNTS

MARCH 11, 2020

We’ve seen consolidation within verticals, with software platforms coming together to create brands within, say, health and fitness, while maintaining the individual brand of the SaaS platform itself,” he told PYMNTS. We’re also seeing it for government platforms at the federal, state and municipal levels.”.

Payments 132

Payments Software United States Branding 132

Accenture: Banking

NOVEMBER 6, 2017

Nearly two-thirds of North America banks say that implementing Open Banking is critical to remaining relevant and competing with new entrants, such as fintechs and tech giants like Google, Apple, Facebook and Amazon. Consider Citibank’s CitiConnect service. Treat data as a new digital business and monetise it.

America 156

America Customer Experience Data Apple 156

PYMNTS

MAY 31, 2016

That’s evident by its promotion for Apple Pay, Android Pay, Samsung Pay and Visa Wallet on its digital wallet page showing that the bank wants to promote whatever digital payment option the consumer wants to use. The customer experience has to span channels, and our focus has to be not channels or products but customers.”.

Mobile 100

Mobile America Samsung ATM 100

PYMNTS

AUGUST 18, 2016

That’s become pretty much gospel for brands, retailers and marketers alike. And one of the most valuable forms of data right now is behavioral data because it tells a retailer or brand where a customer or potential customer goes, does and spends their time and money on. Big Data is big business.

Data 100

Data Meeting Company San Francisco 100

PYMNTS

DECEMBER 11, 2018

In the event that Hamleys’ potential brick-and-mortar store comes to fruition, it wouldn’t be the only large toy store with an experiential focus to take up residence in the Big Apple. Beyond the Big Apple, major retailers are stepping in to fill the void left by Toys R Us. Retailers Step up Toy Selection.

Retail 166

Retail US New York City Los Angeles 166

PYMNTS

JANUARY 22, 2018

Dunkin’ Donuts has always been a brand about, well, donuts (or doughnuts, if one is a stickler about proper spelling). Time to make the donuts,” was the brand’s well-known tagline for almost two decades — uttered often and forlornly by long-time company mascot Fred the Baker.

Branding 124

Branding Massachusetts Mobile Customer Experience 124