Gonzobanker

MAY 14, 2018

Financial Brand Forum , an exponentially growing event now in its fifth year – targeted at the morphing worlds of financial marketing, sales and service – is a well-oiled machine with several coats of highly buffed wax. I almost took an Apple phone selfie with all of that happening in the background. What could possibly go wrong?

Branding 117

Branding Industry Apple Marketing 117

PYMNTS

SEPTEMBER 29, 2016

Aetna announced it is subsidizing Apple Watches for selected employers and individual customers as this health care enrollment season heats up. The Hartford-headquartered company said the new initiative is to “revolutionize members’ consumer health experience.”

Apple 100

Apple Customer Experience Maine Tools 100

Cisco

MAY 5, 2021

Before 2020, traditional financial enterprises were already focusing on digital transformation initiatives—both as an effort to improve customer experiences and a need to adapt to survive. Meeting customers where they are has been a common phrase and goal that customers share with us. Real-time SMS communications.

Customer Experience 122

Customer Experience Branding Tools Strategy 122

Accenture

SEPTEMBER 30, 2019

It’s no secret that the big tech companies—especially the ‘GAFA’ of Google, Amazon, Facebook and Apple—are using data to personalise and target offers to customers, and getting better returns as a result. And customers’ expectations of their banks are being set not by other banks, but by disruptors outside financial services.

Data 170

Data Customer Experience Analytics Case Study 170

Banking 2020

APRIL 17, 2015

Articles via Buzzfeed, The New York Times, Banking Exchange and The Financial Brand. Banking on Apple Watch will be limited, for now: While many banks are jumping on smartwatches , banking capabilities will overall be limited to users being able to view their recent activity and balances. What have you been reading?

Customer Experience 40

Customer Experience Mobile New York Apple 40

The Financial Brand

JULY 20, 2021

A battle of titans is building between Apple and Google over the future of banking. The post Why Apple Pay + Buy Now Pay Later Will Drive Banks to Google Plex appeared first on The Financial Brand - Banking Trends, Analysis & Insights. At stake are data and checking account revenue.

Google 43

Google Apple Banking Trends Analysis 43

CB Insights

JANUARY 8, 2019

As Apple CEO Tim Cook has said, the healthcare market makes the smartphone market look small. With the release of the Apple Health Record and Apple Watch with a single-lead EKG, it’s evident that Apple has officially entered the healthcare space. Get the 76-page APPLE IN HEALTHCARE Report. Table of Contents.

Apple 78

Apple Data Industry Study 78

PYMNTS

JANUARY 7, 2021

“We knew this holiday season would be like no other, and we took several steps in advance to help our customers shop safely and with ease,” President and CEO Mark Tritton said in announcing the results. We are delighted by the strong customer response to these efforts. Executives said the Bed Bath & Beyond brand added 2.2

Branding 205

Branding Retail Online Customer Experience 205

PYMNTS

SEPTEMBER 23, 2016

Machine learning is Apple’s dish of the day, or the year. At the end of 2015, Apple bought Perceptio, a company that uses artificial intelligence to categorize photos on smartphones, and Turi was acquired last month, another machine-learning company. To complete the trifecta, Apple has now acquired Tuplejump, a machine-learning team.

Apple 100

Apple Big Data Customer Experience Data 100

CB Insights

NOVEMBER 6, 2018

While beauty conglomerates like L’Oréal are making acquisitions to become more tech-enabled, tech giants like Google, Amazon, Facebook, and Apple (GAFA) are pursuing the high margins in beauty through partnerships, consumer insights, e-commerce, and more. Search data helps brands understand shopper preferences. Looking ahead.

Google 72

Google Apple Industry Branding 72

PYMNTS

JANUARY 28, 2021

While it’s been a timeless strategy, over the past year businesses have increasingly latched onto the power of bundling in driving brand affinity, customer growth and retention. That means treating each individual user attached to a subscription as a separate person with their own preferences and expectations.

User Experience 271

User Experience Trends Strategy Customer Experience 271

PYMNTS

DECEMBER 30, 2016

The use of deep data science and artificial intelligence (AI) is paving the way for more contextual promotions, virtual reality technologies are becoming more affordable for virtual product demos, and customer experience expectation is driving the need for a more seamless checkout process. The payments ecosystem is being redefined.

eBook 140

eBook Payments Customer Experience Retail 140

PYMNTS

MARCH 8, 2019

Both well-known and emerging brands are turning to mPOS solutions with the goal of delivering seamless, convenient customer experiences. Around the mPOS World.

Samsung 142

Samsung Survey Mobile Atlanta 142

NCR

MAY 9, 2018

Other features include free Wi-Fi and phone charging to again create a friendly atmosphere and a dedicated digital zone to help introduce customers to online banking for the first time. ” The post Is the Apple Store approach the future of in-branch banking? appeared first on Banking.com.

Apple 69

Apple Metro Community Examples 69

PYMNTS

NOVEMBER 19, 2019

For instance, with the recent launch of the Apple Card , Apple has sent a signal that they seek to offer a better user experience than banks. In fact, their slogan for the card is “Created by Apple, Not a Bank?.” Branding matters, too, especially when outsourcing.

Cards 140

Cards Apple Data Innovation 140

Accenture

FEBRUARY 23, 2017

The right digital tools and training can make bank sales people trusted problem solvers, brand ambassadors and advisors who can orchestrate the best combination of in-person and online banking.

Training 150

Training Apple Tools Branding 150

Accenture

FEBRUARY 23, 2017

The right digital tools and training can make bank sales people trusted problem solvers, brand ambassadors and advisors who can orchestrate the best combination of in-person and online banking.

Training 150

Training Apple Tools Branding 150

Cisco

JULY 12, 2021

That’s why banks must realize that every interaction with customers is an opportunity to build trust and safeguard them from the latest threats. At imi mobile, we believe in giving banks the tools they need to better protect their customers whilst enhancing the overall customer experience. Every interaction builds trust.

Fraud 166

Fraud Mobile Security Customer Experience 166

American Banker

MARCH 16, 2016

Research shows the more consumers interact with branch staff, the more they dislike the brand. To improve their image, banks need to emulate Apple and focus on every customer experience detail — in tech and in person.

Apple 28

Apple Customer Experience Branding Community Bank 28

PYMNTS

DECEMBER 9, 2019

Freaky Fast Rewards features one-tap technology that allows members to make purchases via Apple Pay or Google Pay. We’re just getting started and it’s already clear that Freaky Fast Rewards is providing value to our customers and improving the customer experience.” said Shea. “To

National 101

National Customer Experience Apple Google 101

PYMNTS

OCTOBER 22, 2020

When streaming on-demand movies at scale became viable around 2007, a new household brand name emerged: Netflix. It charged out of the gate to disrupt giant Blockbuster Video’s dominance of rentals by using tech and customer experience: online ordering, shipping DVDs by mail and no late fees.

Video 176

Video Apple Comparison New York 176

PYMNTS

SEPTEMBER 14, 2020

The conversation took place as the legal battle between Apple and Epic Games continued to rage, centered on what role online platforms should play (and on what commissions Apple should charge, but that’s another story).

Apple 184

Apple Branding Online Payments 184

PYMNTS

OCTOBER 20, 2016

19) the launch of a brand new version of its mobile app, designed to revolutionize the mobile transfer experience for both Apple and Android users. Customers can simply transfer money by telling Siri the amount of money they want to send and the recipient’s name. As a society, our relationship with mobile has changed.

Mobile 100

Mobile Apple Customer Experience Branding 100

PYMNTS

JUNE 29, 2017

Well, some of us did — mostly those who were willing to sleep on the sidewalk outside an Apple Store got it on day one. When the first version of Apple’s App Store launched in 2008, there were only 500 apps in it. million apps in the Apple App store, not to mention the additional 3.4 And on June 29, 2007, we finally got it.

Apple 150

Apple Mobile Innovation social media 150

PYMNTS

MARCH 11, 2020

We’ve seen consolidation within verticals, with software platforms coming together to create brands within, say, health and fitness, while maintaining the individual brand of the SaaS platform itself,” he told PYMNTS. We’re also seeing it for government platforms at the federal, state and municipal levels.”.

Payments 132

Payments Software United States Branding 132

PYMNTS

MAY 5, 2016

have divided into three main camps: Android (Google), Apple and, most recently, Samsung. These NFC-enabled payment platforms (that’s Android Pay, Apple Pay and Samsung Pay, respectively) have, in just a matter of years, revolutionized the way consumers interact at the point of sale. initiative.

Mobile 100

Mobile Samsung Payments Apple 100

Insights on Business

FEBRUARY 13, 2019

Next is a digital bank, completely disassociated from the Bradesco brand. They studied Instagram, WhatsApp, iFood, Apple, Facebook, Amazon Customer Experience, and Uber to learn how to integrate into a digital minded audience. The big questions is what’s next? How do banks prepare for this new reality?

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

PYMNTS

NOVEMBER 25, 2016

According to a report in TechCrunch , Frenzy is an app that lets users put all the things they want from the flash sale in one central place and, when they are ready to move, pay via Apple Pay. The app works with retailers and brands. Frenzy relies on Shopify’s back end to prevent the app from crashing, noted TechCrunch.

Branding 100

Branding Customer Experience Groups Apple 100

PYMNTS

SEPTEMBER 21, 2020

“We never stopped doing device repair, and many customers told us, ‘you were there for me when Apple wasn’t’ during the pandemic,” he said. That’s not a dig at Apple, we have huge respect for that brand – but it’s not every day you can say you executed better than one of the most valuable brands on the planet, even for a short while.

Wisconsin 130

Wisconsin Retail Apple Branding 130

PYMNTS

MAY 15, 2019

China-based Bank of Beijing , for instance, recently partnered with ING for the launch of a fully digital banking brand, designed to appeal to a market of consumers already used to paying on their phones. About the Tracker.

Digital Banking 189

Digital Banking Mobile Meeting Fintech 189

PYMNTS

MAY 31, 2016

That’s evident by its promotion for Apple Pay, Android Pay, Samsung Pay and Visa Wallet on its digital wallet page showing that the bank wants to promote whatever digital payment option the consumer wants to use. The customer experience has to span channels, and our focus has to be not channels or products but customers.”.

Mobile 100

Mobile America Samsung ATM 100

PYMNTS

AUGUST 18, 2016

That’s become pretty much gospel for brands, retailers and marketers alike. And one of the most valuable forms of data right now is behavioral data because it tells a retailer or brand where a customer or potential customer goes, does and spends their time and money on. Big Data is big business.

Data 100

Data Meeting Company San Francisco 100

The Financial Brand

AUGUST 28, 2019

The post What Banks & Credit Unions Can Learn from the Apple Card Experience appeared first on The Financial Brand. A financial institution marketing veteran walks through the digital product's many innovations with a professional's eye and observations.

Apple 28

Apple Cards Branding Innovation 28

PYMNTS

MARCH 12, 2019

It’s why well-established, digitally native brands like Warby Parker and Peloton are deploying stores. The cost of acquiring customers online is going up, and lifetime value is going down. Of course, there’s a transactional element to the whole experience. The Underlying Technology. We’re working on a number of locations.

New York 144

New York Retail Branding Online 144

PYMNTS

DECEMBER 19, 2016

According to consumer experience analytics company ForeSee’s recently released ForeSee Experience Index (FXI), an annual survey of over 40,000 holiday shoppers measuring online, mobile and in-store experiences with the top 100 brands in the U.S., Apple, Coach, H&M and L.L. Bean tied for second place.

Survey 100

Survey Seattle Customer Experience Retail 100

PYMNTS

FEBRUARY 27, 2020

From traditional point-of-sale systems and in-store digital kiosks to mobile orders and eCommerce websites, convenience stores are taking a major step into the world of omnichannel sales,” according to Retail Customer Experience. “By A detailed receipt appears after the customer exits.

Retail 136

Retail Seattle Mobile Samsung 136

PYMNTS

AUGUST 19, 2019

To serve a rising generation of parents who are used to direct-to-consumer (DTC) brands, eCommerce innovators are offering strollers via streamlined checkout and a business built around community. Parents can choose a color, add an item to their cart and check out with, say, Amazon Pay through the company’s eCommerce experience.

Payments 116

Payments Branding Innovation Community 116