Celent Banking

JULY 6, 2016

The chart below shows surveyed likelihood of technology usage in future branch designs as measured by Celent’s Branch Transformation Research Panel in late 2015. At ATMs – it contributes to skimming fraud. Here’s one example of why I say this.

Branch Design 113

Branch Design Survey New York ATM 113

Celent Banking

MAY 13, 2016

In my view, the most impressive aspect of this initiative isn’t so much Citi’s pushing the technology envelope; it’s the organizational effort that was likely required. Getting its branch operations, mobile product management, IT and LOB leadership aligned represents real commitment to innovation.

Branch Design 100

Branch Design Survey Leadership ATM 100

ATM Marketplace

AUGUST 29, 2017

Discover how CapStar Bank created an accessible, boutique environment featuring an open concept floor plan with automated services and private consultation spaces.

Branch Design 48

Branch Design Technology 48

Celent Banking

OCTOBER 20, 2016

Since my coverage areas include branch and ATM channel technologies, I often get asked, “What distinguishes successful branch channel transformation initiatives?” For example, physical design is clearly a new branch design element. Lead with Human Capital, Not Technology.

Branch Design 100

Branch Design Capital Training User Experience 100

South State Correspondent

OCTOBER 20, 2022

Design or pick the fastest customer experience. When designing or choosing new technology, select the one that employees or customers can complete the fastest. We have seen this a thousand times, and it is ALWAYS a mistake – banks do demos of technology but rarely try to use it themselves before purchasing it.

Policies 195

Policies Training Customer Experience Examples 195

Independent Banker

JUNE 29, 2015

Interactive video ATMs draw attention as an alternative retail delivery option. ATMs with video connections to bank staff in a centralized back office have been getting a lot of buzz within the industry. Tellers at PCSB Bank’s central office can perform most tasks that on-site branch tellers can, Johnson says.

ATM 70

ATM Video Community Bank Community 70

Gonzobanker

OCTOBER 21, 2015

Remember that BAI Retail Delivery initially started out as an ATM conference. NCR and Diebold hardware presence was sparse this year other than a single Diebold machine at the Phoenix booth and an NCR machine at a branch design firm (Level 5). Or maybe it was Sibos, an upcoming Money2020, or some of the other conferences.

Las Vegas 60

Las Vegas Retail Phoenix Branch Design 60