Payments Dive

SEPTEMBER 20, 2017

Networld Media Group handed out awards to honor seven innovators in the ATM and mobile technology industries. 19 in conjunction with the Bank Customer Experience Summit. The awards gala took place on Sept.

Customer Experience 220

Customer Experience ATM Fintech Groups 220

ATM Marketplace

MARCH 10, 2021

Branch transformation, customer experience and avoiding fraud concerns not only banks, but credit unions as well. Andrew Ryan, vice president, FI dealer channel, Hyosung America and Terry Pierce, director, product management, Co-Op Financial Services share insight on ATMs, credit unions and the future for both.

ATM 131

ATM Innovation Customer Experience America 131

ATM Marketplace

MARCH 29, 2022

Then the Bank Customer Experience Summit, held Aug. Are you part of a financial institution, fintech or self-service banking provider? 31 to Sept. 1 in Chicago would prove valuable.

Customer Experience 113

Customer Experience Chicago Innovation Fintech 113

ATM Marketplace

AUGUST 24, 2021

Fintech companies are continually developing innovative strategies to reach out to a changing customer base during uncertain times. The Bank Customer Experience, being held in Chicago from Sept. 13 to 15, will deliver multiple sessions on fintech strategies and how to use them.

Customer Experience 129

Customer Experience Strategy Fintech Innovation Strategies 129

Bobsguide

JUNE 3, 2022

Auriga was recently honoured with the prestigious Peter Kulik Innovation Award from the ATMIA, the leading non-profit trade association representing the entire global ATM industry. Q: How do you feel about your Peter Kulik Innovation Award win? Q:What industry problems does Auriga’s integrated acquiring solution solve?

Innovation 147

Innovation ATM Software Policies 147

ATM Marketplace

APRIL 18, 2023

The Bank Customer Experience Summit will analyze the cutting edge of customer and banking trends and will be held in tandem with the Interactive Customer Experience Summit in Charlotte, North Carolina from Sept. 11 to 13.

Customer Experience 88

Customer Experience North Carolina Trends Charlotte 88

ATM Marketplace

MAY 25, 2023

The Bank Customer Experience Summit, held in Charlotte from Sept. 12 to 13, will honor innovators in the space of financial customer experience during an awards ceremony. You may nominate a technology provider or financial institution for an award, as long as it's submitted by the deadline of June 2.

Customer Experience 101

Customer Experience Charlotte Innovation Technology 101

ATM Marketplace

SEPTEMBER 15, 2021

The winners of the Bank Customer Experience Awards were officially announced at the awards show during the Bank Customer Experience Summit, held in Chicago from Sept. These awards honor innovators in the financial industry that deliver innovative customer experiences.

Customer Experience 115

Customer Experience Chicago Innovation Industry 115

ATM Marketplace

MAY 17, 2022

Do you know of an exciting and innovative solution for banks that you would like to share with the world? Then you need to submit a nomination for the Bank Customer Experience Awards.

Customer Experience 107

Customer Experience Innovation 107

ATM Marketplace

SEPTEMBER 13, 2023

Bank of America, Citizens Bank and America's Credit Union all earned awards at the annual BCX Awards.

Customer Experience 105

Customer Experience Innovation America 105

PYMNTS

FEBRUARY 3, 2020

The automated teller machine (ATM) debuted 51 years ago in the U.S., And while some imagined there’d be banks on Mars by 2020, few guessed that dull ATMs would one day reinvent retail banking. A convergence of factors is at the root of the ATM makeover now underway. It helps explain why the value of the ATM market was $18.44

ATM 165

ATM Digital Banking Innovation Video 165

ATM Marketplace

JUNE 7, 2022

Do you know of an innovative solution or experience in the financial industry space that you think the world should know about? Then, you should submit a nomination for the Bank Customer Experience Summit Awards, but you need to do it fast, as submissions close June 10.

Customer Experience 117

Customer Experience Innovation Industry 117

ATM Marketplace

SEPTEMBER 1, 2022

The Bank Customer Experience Summit, held this year in Chicago from Aug. 1, recognizes innovation in the banking sphere with its annual awards show. 31 to Sept. This year was no exception as the winners run the gamut of the banking world.

Customer Experience 92

Customer Experience Chicago Innovation 92

South State Correspondent

JUNE 22, 2022

Every bank wants to be “innovative,” but the truth is innovation is difficult. Add to that a bank’s resource constraints, compliance demands, budget goals, legacy IT infrastructure and talent gaps, and innovation for a bank is extremely difficult. The Problem of Bank Innovation. Framing Innovation.

Innovation 195

Innovation Meeting Apple Maine 195

ATM Marketplace

JULY 19, 2021

The Interactive Customer Experience Association presented its annual Elevate Awards during the #ElevateICX Virtual Symposium last week. The awards recognize innovation in digital signage, kiosk, mobile, omnichannel and emerging technologies.

Customer Experience 98

Customer Experience Innovation Mobile Technology 98

ATM Marketplace

SEPTEMBER 18, 2018

Networld Media Group, publisher of ATM Marketplace, Mobile Payments Today and World of Money, presented four awards on the evening of Thursday, Sept. 13, during a banquet held as part of the 6th annual Bank Customer Experience Summit in Chicago.

Customer Experience 72

Customer Experience Chicago Innovation ATM 72

ATM Marketplace

SEPTEMBER 21, 2022

Four presenters shared elevator pitches for innovative banking services products at the Bank Customer Experience Summit, held in Chicago from Aug. 31 to Sept 1.

Innovation 117

Innovation Chicago Customer Experience 117

NCR

OCTOBER 13, 2017

As easy as it might be to perceive a big divide between the modern-day mobile space and more traditional, physical banking via the branch and ATM , it’s becoming increasingly clear that these channels can function in harmony and complement one another. Bringing the ATM and mobile together. The issuing bank funds a virtual card.

ATM 96

ATM Innovation Mobile America 96

ATM Marketplace

JULY 23, 2024

A panel at the upcoming Bank Customer Experience Summit will cover how banks can craft new and improved retail spaces.

Retail 97

Retail Innovation Customer Experience 97

PYMNTS

MAY 28, 2020

ATMs are known for their convenience, offering walk-up or drive-through access to financial products like checking or savings accounts. True service-related issues appear when comparing legacy ATMs to modern digital banking solutions. We try to make sure our ATMs meet [their] specific needs.”. Focusing on Consistency .

ATM 130

ATM Video Mobile Digital Banking 130

PYMNTS

MARCH 26, 2020

For nearly all of the customers we asked (98 percent), a bank has to provide three primary things: a place to store their money, a means to save their money and an easy path to physically access their money, such as a physical branch and ATM network. “I But the FinTechs, Baird noted, are adapting and innovating around that issue.

Innovation 241

Innovation Fintech Data Examples 241

ATM Marketplace

OCTOBER 4, 2024

A panel at the Bank Customer Experience Summit held in Charlotte, North Carolina from Sept. 9 to 11 did a deep dive into ideas and innovation for retail banking.

North Carolina 111

North Carolina Retail Charlotte Customer Experience 111

PYMNTS

FEBRUARY 22, 2019

Consumers take a somewhat binary view of the features and functions that come packaged as innovative: They either believe those innovations can solve problems and, therefore, embrace them or the consumers go somewhere else that offers legacy features and functions.

Innovation 153

Innovation System Regional America 153

ATM Marketplace

DECEMBER 15, 2017

During the Bank Customer Experience Summit in Chicago this fall, Charles Liu, chief of branch transformation, ATM innovation and market planning at Bank of America, sat down to talk about strategies for staying a step ahead of emerging competitors and digital disruptors looking to mix it up in the traditional banking world.

Customer Experience 48

Customer Experience Chicago ATM America 48

NCR

FEBRUARY 24, 2017

The ATM is now 50 years old, having made its debut at Barclays’ branch in Enfield, North London in 1967. The ATM has become a vital component of the global banking system, offering just as many benefits for financial institutions (FIs) as it does for consumers. ” New customer experiences. Useful extras.

ATM 85

ATM Customer Experience Examples Innovation 85

ATM Marketplace

AUGUST 19, 2024

Customer feedback is crucial for retail and restaurant success, driving improvements in products and services based on customer preferences. Learn innovative strategies on gathering and utilizing customer insights from industry experts at the Interactive Customer Experience Summit in Charlotte this September.

Charlotte 112

Charlotte Branding Innovation Strategies Customer Experience 112

ATM Marketplace

SEPTEMBER 20, 2017

Networld Media Group handed out awards to honor seven innovators in the ATM and mobile technology industries. 19 in conjunction with the Bank Customer Experience Summit. The awards gala took place on Sept.

Customer Experience 48

Customer Experience ATM Fintech Groups 48

PYMNTS

JUNE 20, 2018

Banks are turning to digital technology to enhance the customer experience — and reduce payment friction — in an effort to boost top and bottom lines. Bank of America. “So, we expect that to go down, either through a phone or through the ATM in the future, and again, at additional cost savings for us.”.

Mobile 150

Mobile Innovation Payments America 150

NCR

FEBRUARY 17, 2017

Multichannel is about offering as many customer touchpoints as possible and can involve different strategies for different channels. Omnichannel is more focused on unifying the customer experience across all channels. Why the ATM is key to omnichannel. Both approaches recognize the importance of consumer choice.

ATM 85

ATM Mobile Strategy Fraud 85

Celent Banking

FEBRUARY 28, 2017

Product Innovation — for demonstrating the ability to launch multiple innovative products. New digital channels include SMS/text, ATM and Facebook. Want to hear more about the Celent Model Bank winners for payments product, lending product, open banking, and product innovation? I look forward to seeing you there.

Innovation 100

Innovation Lending Boston Trends 100

Celent Banking

FEBRUARY 28, 2017

Product Innovation — for demonstrating the ability to launch multiple innovative products. New digital channels include SMS/text, ATM and Facebook. Want to hear more about the Celent Model Bank winners for payments product, lending product, open banking, and product innovation? I look forward to seeing you there.

Innovation 100

Innovation Lending Boston Trends 100

PYMNTS

DECEMBER 28, 2020

Many branches are deploying self-service kiosks and upgraded ATMs to meet these requests. ATMs are expected to play a crucial role in banking’s future, in fact, but only as long as they meet customers’ rapidly changing expectations. Developments From The World Of Digital-First Banking.

ATM 182

ATM Meeting United States Industry 182

PYMNTS

DECEMBER 26, 2019

One can almost feel it in the bones: the excitement to come in the world of payments in 2020, as innovation sparks new business models and disruption. Indeed, Red Hat has been working with KAL ATM Software , which leverages a process known as virtualization, using technology to uncouple hardware from the ATM’s operating environment.

Software 132

Software Payments ATM Course 132

PYMNTS

JANUARY 30, 2020

Financial institutions (FIs) cannot simply expect the popularity of debit to persist unaided, however, and must continue to innovate to keep fraud rates at a minimum. intended to support fraud fighting without imposing frictions into the customer experience. The solution is. A Big-Picture Approach To Thwarting Debit Fraud.

Security 182

Security Fraud ATM Cards 182

PYMNTS

NOVEMBER 13, 2019

Customers want to be able to access a full array of services beyond the physical branch through a variety of touchpoints, including ATMs, Internet of Things (IoT) devices and contact centers. One of the key customer touchpoints ripe for disruption are ATMs. Digital-First Banking Developments Around The World.

Regional 109

Regional ATM Report Alabama 109

ATM Marketplace

APRIL 25, 2018

Through Friday, June 15, Networld Media Group is accepting entries for the 2018 Bank Customer Experience awards from innovative financial institutions and fintech providers whose unique strategies and technologies are enhancing the consumer experience.

Customer Experience 48

Customer Experience Strategy Groups Innovation 48

Abrigo

SEPTEMBER 11, 2023

Takeaway 2 AI can lead to more accurate and consistent outputs or predictions, better risk management, and improved customer experiences. DOWNLOAD Takeaway 1 With generative AI technology improving by the day, the question is not if the banking industry will utilize it, but when.

Risk Management 195

Risk Management Data Technology Fintech 195