Bringing the ATM to the cloud
ATM Marketplace
MARCH 5, 2024
With cloud-based tech, ATM operators can deliver the same customized experiences as smartphones.
ATM Customer Experience Operations 
Innovating The ATM Beyond Cash
PYMNTS
MAY 27, 2020
CU branches across the United States have temporarily closed to help slow the spread of contagion, forcing CUs to find new ways to engage with their members via connected technologies, from mobile devices to laptops and especially ATMs. How Balancing Members’ Needs Improves End-To-End ATM Experiences. About The Tracker.
ATM 
243
243 Join 23,000+
Insiders
Sign Up for our Newsletter
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Trending Sources
4 Must-Have Features in ATM Testing Software
ATM Marketplace
FEBRUARY 27, 2023
Providing a seamless customer experience is crucial for the success of any ATM fleet owner. A smooth payment process, efficient ATM operation, and quick market launch of new products and services all contribute to a better consumer satisfaction. Ultimately, this results in higher profits and a thriving business.
ATM 62
62 
NCR’s Cardtronics Bid – And The Rise Of Self-Service Banking At The ATM
PYMNTS
JANUARY 11, 2021
Even cryptos – and post-pandemic, a quickening embrace of the ATM. Cardtronics’ debit network is highly complementary to NCR’s payments platform, and will enable the combined company to seamlessly connect retail and bank customers while capitalizing on the banking industry’s transition toward infrastructure outsourcing.". Brown said.
ATM 142
142 
How financial institutions, credit unions can improve operations, customer experiences
ATM Marketplace
OCTOBER 9, 2020
The coronavirus forced financial institutions to search out new ways to engage with customers.
How Balancing Members’ Needs Improves End-to-End ATM Experiences
PYMNTS
MAY 28, 2020
ATMs are known for their convenience, offering walk-up or drive-through access to financial products like checking or savings accounts. True service-related issues appear when comparing legacy ATMs to modern digital banking solutions. We try to make sure our ATMs meet [their] specific needs.”. Focusing on Consistency .
ATM 130
130 
Rethinking The Role Of The ATM
PYMNTS
OCTOBER 20, 2017
ATMs have been around for decades, along with the challenges they pose for financial institutions – including security of a machine that can hold hundreds of thousands of dollars; the financial burden of operating a fleet of such complex machinery; and management of the suppliers, solutions and technologies that go into making an ATM tick.
ATM 101
101 
3 Ways Financial Institutions Can Step Up for Underserved Communities
Perficient
AUGUST 9, 2022
The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Interested in discussing how you can improve your financial institution’s customer experience?
Community 275
275 
How to Increase Debit Card Profitability
South State Correspondent
OCTOBER 16, 2024
To support debit card operations, a bank gets charged a myriad of transaction charges and maintenance fees from the card rails (Visa, Mastercard, Discover, etc.), Responsibilities include setting and executing a strategy to drive activation and engagement, plus managing daily operations. the network (Interlink, Pulse, Shazam, etc.)
Cards 195
195 
Improve Security and the Customer Experience in Self-service Banking
ATM Marketplace
FEBRUARY 14, 2019
In a world of self-service banking, Gemalto is changing the way financial institutions authenticate identities at kiosks and ATMs. See how this industry leader is using top-notch technology including biometrics, document authentication and facial recognition to streamline security operations and improve the customer experience.
How Woodforest National Bank Improves Customer Experience, ATM Management and Branch Profitability with Real-time Transaction Monitoring and Analytics
ATM Marketplace
OCTOBER 3, 2019
billion in assets and 850 ATMs, improves operational efficiency and promotes fact-based decision making. Learn how Woodforest National Bank, with $6.4
ATM 54
54 
Peter Kulik Innovation Award: How Auriga’s WWS is innovative
Bobsguide
JUNE 3, 2022
Auriga was recently honoured with the prestigious Peter Kulik Innovation Award from the ATMIA, the leading non-profit trade association representing the entire global ATM industry. WWS differentiates itself from older, increasingly restricted, and outmoded methods of integrating ATMs with other banking systems and services.
Innovation 147
147 
Auriga wins ATMIA ‘Cost of Cash’ white paper contest
Bobsguide
JULY 12, 2022
ATMIA, the leading non-profit trade association representing the entire global ATM industry, has announced Auriga as the winner of the “Improving the Costs of Cash White Paper” contest. The contest encouraged the global ATM industry to advocate for the future of cash. ATM pooling. Forecasting future cash needs.
ATM 88
88 
The many possible uses of the ATM
NCR
FEBRUARY 24, 2017
The ATM is now 50 years old, having made its debut at Barclays’ branch in Enfield, North London in 1967. The ATM has become a vital component of the global banking system, offering just as many benefits for financial institutions (FIs) as it does for consumers. ” New customer experiences. Useful extras.
ATM 85
85 
The continued importance of the ATM in the UK
NCR
JANUARY 8, 2018
Recently, there’s been a lot written in the UK press about the future of the ATM in the country. With reports that some ATMs in the nation’s widespread Link network of free-to-use ATMs may be under threat due to changes in the fees charged by the operator. ATMs’ place in the UK economy.
ATM 75
75 
Making the ATM part of a truly omnichannel service
NCR
FEBRUARY 17, 2017
Multichannel is about offering as many customer touchpoints as possible and can involve different strategies for different channels. Omnichannel is more focused on unifying the customer experience across all channels. Why the ATM is key to omnichannel. Both approaches recognize the importance of consumer choice.
ATM 85
85 
Unlocking the potential of self-service with smart ATMs
ATM Marketplace
MARCH 24, 2017
There needs to be a major change of mindset within many banks about the greater role that ATMs can play in improving customer experience and services. The current position tends to be too rigidly fixed on offering a limited set of services and reducing operating cost.
ATM 48
48 
Banking Customers Take The Digital Leap With Cross-Channel Outreach
PYMNTS
DECEMBER 28, 2020
One-quarter of respondents said that they wanted shorter teller lines, while 31 percent desired longer operating hours for greater access to financial services. Many branches are deploying self-service kiosks and upgraded ATMs to meet these requests. Developments From The World Of Digital-First Banking.
ATM 182
182 
Making Banking Easier with Intelligent Branch
Cisco
OCTOBER 11, 2021
Whether a retail bank, wealth management firm, credit union, or insurance company with a banking segment, the financial industry is facing dramatic changes on how best to accommodate customers, and what is the appropriate mix between brick-and-mortar bank branches, remote work, self-service ATMs, and digital platforms.
Branch Design 138
138 
Making omni-channel a reality – Part 4: Assess your operating model
NCR
JUNE 12, 2017
One of the key stages of an omni-channel transformation is assessing your existing operating model and looking for ways it can be improved. A Lean Six Sigma approach, for example, could help your business to be more customer-focused while reducing waste and variation. That’s where customer journey comes into the picture.
Operations 82
82 
Capital One To Focus On Digital, Close 37 Locations
PYMNTS
FEBRUARY 28, 2020
“We continue to see steady growth in mobile banking, online banking, enhanced ATMs, remote deposit capture, etc., however, we know that many customers still value some physical presence to provide assurance, advice, and the ability to facilitate and support some transactions. percent.
Capital 209
209 
Red Hat: Open-Source Software Poised To Play A Bigger Payments Role
PYMNTS
DECEMBER 26, 2019
Red Hat, which launched in 1993, specializes in Linux operating systems — an alternative to Microsoft’s proprietary software. Indeed, Red Hat has been working with KAL ATM Software , which leverages a process known as virtualization, using technology to uncouple hardware from the ATM’s operating environment.
Software 132
132 Euronet's REN Self-Service XFS Solution
ATM Marketplace
JUNE 9, 2021
An all-in-one solution for today’s modern ATM fleets looking to provide a great customer experience while streamlining operational efficiency, and taking strategic control of the introduction of new services for the self-service channel.
ATM 53
53 
MNOs sweep up Africa at the banks’ expense
Chris Skinner
MAY 29, 2017
During the discussions at Dot Finance Africa, there was a very interesting dialogue about the mobile network operators (MNOs), with panels featuring Airtel and M-PESA. It was interesting to hear them talking directly about how they focus upon the customer experience and their singular objective of convenience.
Mobile 283
283 
What You Should Be Doing Now to Prepare for 5G in Financial Services
Perficient
MAY 28, 2020
Imagine the impact of having 5G-enabled robots capable of conversing with customers and assisting them with financial transactions, or smartphone data that makes it easier to push marketing or advisory content to customers in specific moments of need, or customers easily navigating through branches and receiving personalized greetings.
Mobile 340
340 
The Role of the ATM as a High-Value Service Channel
Independent Banker
AUGUST 31, 2015
The rise of electronic transaction channels has transformed the banking industry, making smaller, less expensive branches a reality and sparking new opportunity for the ATM. Today’s advanced technology provides new ways for ATMs to deliver a secure, enhanced customer experience, lower costs and increased revenues.
ATM 70
70 
DBS Bank India Collab Provides Truck Drivers With Instant Payments
PYMNTS
JUNE 2, 2020
The DBS RAPID (Real Time APIs by DBS) system will work with the National Payments Corporation of India ( NPCI ) and UPI payments to integrate with the company’s enterprise resource planning (ERP) system to allow truck drivers to receive instant credits in their bank accounts, which they can use at ATMs, according to the release.
Payments 142
142 
Branch transformation: Optimizing customer experiences
NCR
SEPTEMBER 14, 2016
The cost of bricks and mortar operations is high, staff need constant remote or on site management to perform, and consumers are now highly unpredictable in their choice of delivery channels, given the increasing capability of digital channels. Reinvigorating the branch Channel.
Why banks should embrace the contactless ATM
NCR
MARCH 27, 2017
An openness to technology-driven growth and modernization can be the key to unlocking everything from more efficient business processes to a better customer experience. One concept we can expect to become increasingly common is contactless withdrawal from ATMs. It contributes to a quicker, easier user experience.
ATM 40
40 
Top Italian Bank Carige rolls out first of its fully digital branches with Auriga
Bobsguide
JUNE 3, 2022
Banca Carige Smart, the new intelligent branch model enabled by Auriga #NextGenBranch solutions, combines digitalisation with a human touch for an innovative customer experience. The latter allows customers to carry out all the operations of traditional branches and to receive assistance from remote operators.
Video 78
78 
Enhancing the End-to-End Customer Experience with Real-Time Data
ATM Marketplace
JUNE 11, 2018
What do top banking priorities such as digital transformation, enhancing customer analytics capabilities and reducing operational costs have in common? They all require one thing for solid execution: Open access to customer transaction data.
Single Vendor Approach to Banking Security
ATM Marketplace
FEBRUARY 4, 2019
In a world of self-service banking, Gemalto is changing the way financial institutions authenticate identities at kiosks and ATMs. See how this industry leader is using top-notch technology including biometrics, document authentication and facial recognition to streamline security operations and improve the customer experience.
Security 53
53 
NEW REPORT: Behind Regions Bank’s AI-Powered Digital-First Push
PYMNTS
NOVEMBER 13, 2019
Customers want to be able to access a full array of services beyond the physical branch through a variety of touchpoints, including ATMs, Internet of Things (IoT) devices and contact centers. The benefits of taking a digital-first approach to banking go beyond offering an improved in-person banking experience. About The Tracker.
Regional 109
109 
For Banks – The Contact Center is Your Best Friend
Cisco
FEBRUARY 15, 2021
The last twelve months have initiated a renaissance in contact center operations. While the modernization of contact centers had been on a steady march, the realities of 2020 suddenly presented a giant forcing function changing the customer engagement landscape in a dramatic fashion. Banks are more like a contact center than you think.
Why cloud? Why now? Because your customers won’t wait
Insights on Business
JANUARY 4, 2018
In banking and in financial services generally, we’re seeing new technologies emerge every day, in both customer-facing and operational capabilities. Fintechs were nearly all born in the cloud and they operate with a nimbleness that enables them to serve customers very effectively. Banks want immediate scalability.
Why 24/7 self-service availability is vital in the mobile era
NCR
JULY 26, 2017
Financial institutions need to be ready to meet this level of expectation in an area that remains absolutely critical to the overall customer experience in retail banking: the self-service channel. Even with such a wide range of channels to choose from, consumers are still heavily reliant on ATMs and cash.
Mobile 81
81 
A new digital bank needs a new customer service experience
Insights on Business
FEBRUARY 13, 2019
Next has access to all of Bradesco’s ecosystem, ATMs, call center, internet banking. They use the Bradesco infrastructure, but they operate in parallel. They studied Instagram, WhatsApp, iFood, Apple, Facebook, Amazon Customer Experience, and Uber to learn how to integrate into a digital minded audience.
Albuquerque 152
152 
How financial services can build trust in the digital age
Bobsguide
SEPTEMBER 5, 2022
So how can financial services operators build trust in this digital age? This will also help banks to ensure a personalised experience and, consequently, create value propositions that enhance digital trust. The attack surface for critical infrastructure has therefore grown, increasing the risk of banks being victim to cyber-attack.
Video 97
97 
What Do Antilock Brakes And Instant Payments Have In Common?
PYMNTS
JANUARY 21, 2019
The Tracker found that some 74 percent of business executives cited a lack of interoperability as a major inhibitor to their real-time payments adoption, along with the operational and process challenges that come with ”living in a world where money moves that fast.”. The second group, he noted, is much larger than the first.
Payments 185
185 
How are “plug and play” providers changing banking?
Bobsguide
JULY 12, 2022
Auriga also allows customers already using their mobile solution to use the various WWS Mobile function plugins, all or in part, such as the touchless and cardless withdrawal, guaranteeing a fluid user experience. The post How are “plug and play” providers changing banking? appeared first on Bobsguide.
Software 88
88 
Credit Unions Find Friendly Ground With FinTech Firms
PYMNTS
JUNE 21, 2019
percent of customers reported that having a mobile app is “very” or “extremely” important to them in terms of their CUs’ offerings. Moreover, PSCU’s SVP of Product Denise Stevens told PYMNTS in a recent interview, credit union operators can feel the direction the digital winds are blowing. The challenge lies in the “how.”
Fintech 163
163 
ACI Provides Fraud Protection To Kuwait Banks
PYMNTS
JANUARY 5, 2017
In a press release, ACI Worldwide said KNET, which is owned by 11 banks in Kuwait and operates the Kuwaiti national payments switch, will use ACI’s ACI Proactive Risk Manager to monitor customers’ banking activities in real time, including acquiring channels and ATM, point-of-sale and eCommerce transactions.
Fraud 100
100 
How Banks Can Tap Trust As Their Foundation For Innovation
PYMNTS
MARCH 26, 2020
But as of 2020, it is a subject upon which seasoned experts can disagree, in a world where traditional banks and FinTechs are operating in parallel in the market – and, in many cases, are offering similar services for consumers.
Innovation 241
241 
Retaining a personal touch in a digital age
NCR
OCTOBER 5, 2016
As Larry Augustin, chief executive of customer relationship management software firm SugarCRM, wrote in an article for Global Banking and Finance Review , banks should always be looking for the optimum customer experience, whatever form it might take. “Is a digital solution always the best way?” ” he asked.
Let's personalize your content