ATM Marketplace

JANUARY 3, 2020

Many banks have increased overall focus on user experience within their digital ecosystems and have added new functionality like peer to peer payments into their mobile apps to avoid disintermediation. However, the slow evolution puts banks increasingly at risk of disruption by their social media competitors.

social media 49

social media User Experience Payments Mobile 49

PYMNTS

DECEMBER 13, 2018

In Rapid City, South Dakota, for example, MED5 Federal Credit Union (MED5 FCU) launched an upgraded website after collaborating with the FinTech OMNICOMMANDER , which works to provide CUs with a variety of online tools, including web design, social media and marketing services.

Regulation 135

Regulation South Dakota ATM New York City 135

PYMNTS

MAY 4, 2017

The peer-to-peer mobile payment service offers a social media element aimed at making the exchange of money more fun for both sides of the transaction. When it comes to transacting money with friends the traditional and old-fashioned way, the experience can often be awkward and cumbersome.

social media 104

social media Payments Millennials Mobile 104

FirstInternet

NOVEMBER 23, 2020

Look to make the user experience a positive one and the entire site as simple to navigate as possible. It’s also more important than ever to be actively engaged on social media platforms. If you don’t have a strong, consistent social media presence, you might be missing out on new customers.

social media 98

social media Taxes Study Retail 98

PYMNTS

SEPTEMBER 12, 2017

If not, you probably will soon, since it just teamed up with 7-Eleven to bring surcharge-free ATM access to 8,000 of the convenience chain’s retail locations. MoneyPass, a network of Elan Financial Services , provides ATM and debit card processing solutions for financial institutions, Independent Sales Organizations (ISOs) and retailers.

Innovation 122

Innovation ATM Trends Mobile 122

PYMNTS

APRIL 4, 2019

According to a recent study by Citibank , 31 percent of consumers use their mobile banking app more than any other — placing mobile banking behind only social media and weather for most frequented mobile destinations. It might mean incorporating innovative payment experiences like Zelle directly into their mobile offerings.

Mobile 169

Mobile Study Security social media 169

NCR

JANUARY 17, 2018

If they have a complaint, for example, they expect to get a response via social media within minutes, while the idea of waiting up to five working days for an application to be processed is completely alien to many. The result of this is consumers now have very little tolerance for delays when they’re interacting with a business.

Customer Experience 71

Customer Experience Analytics social media User Experience 71