Austin Customer Experience Innovation 
Perficient
AUGUST 5, 2020
With our team’s help, the client has been able to transition a significant portion of their userbase to a named user system and allowed us the opportunity to help develop the tools that their clients will use to manage these users.” — Austin Spinazze, Associate Technical Consultant. “I The culture at the LDC is frankly amazing.
Bank Innovation
JULY 29, 2019
Amplify Credit Union is letting customers check in on their financial health by looking at their wrists. The Austin-based credit union, which has $950 million in assets, rolled out mobile banking via the Apple Watch earlier this month.
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PYMNTS
JUNE 6, 2017
As a result, it’s important that merchants refocus their efforts on enhancing the customer experience to achieve retention and maintain loyalty. It also found that many retailers are still using legacy technology and haven’t yet integrated the latest technology to help meet the needs of today’s consumer.
CB Insights
JANUARY 6, 2019
But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Learn about the technologies, innovations, and strategies that retailers can leverage this holiday season. Founded: 2015.
PYMNTS
DECEMBER 13, 2019
Grocery retailers are making it easier for consumers to shop with their mobile devices through digital innovations. H-E-B Digital Chief Product Officer Mike Georgoff said in the announcement, “This is just the beginning of how we’re looking to redefine how our customers shop with us. In Other Brick-and-Mortar Retail News.
PYMNTS
JULY 18, 2018
“Pop-In@Nordstrom is all about introducing our customers to the best of what’s out there, and we are excited to partner with a like-minded brand like Casper that leads with innovation and a strong customer experience.”.
PYMNTS
FEBRUARY 7, 2020
Austin residents officially went online with Amazon Fresh this week, meaning Amazon Prime members can get free two-hour grocery delivery on orders of $35 or more and one-hour delivery for $4.99. Two expansion notes came out of Amazon’s stable of offerings this week. The memo dictated several internal staff position and role changes.
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