Austin Customer Experience Retail 
Bank Innovation
JULY 29, 2019
Amplify Credit Union is letting customers check in on their financial health by looking at their wrists. The Austin-based credit union, which has $950 million in assets, rolled out mobile banking via the Apple Watch earlier this month.
PYMNTS
JUNE 6, 2017
The retail industry is in the midst of an evolution in the way it does business. Thanks to connected technology, consumers’ expectations on the retail experience have changed. As a result, it’s important that merchants refocus their efforts on enhancing the customer experience to achieve retention and maintain loyalty.
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PYMNTS
DECEMBER 13, 2019
Grocery retailers are making it easier for consumers to shop with their mobile devices through digital innovations. Chief Digital Officer Jag Bath said per a post , “The new My H-E-B mobile app is a perfect example of how we are investing in new technologies to enhance our digital services and establish H-E-B as a digital retail leader.”
PYMNTS
JUNE 19, 2018
eCommerce platforms and marketplaces are leveling the retail playing field by connecting buyers who have specific needs with groups of sellers that can meet them,” said Bill Ready, chief operating officer at PayPal. Hyperwallet has offices in Austin, London, San Francisco, Sydney and Vancouver.
PYMNTS
MARCH 22, 2019
This next chapter empowers us to keep our focus on delivering that excellent customer experience at much larger scale and in more convenient and inspirational ways,” Tynan said in an announcement at the time of the investment. The Addison store will keep customer packages for up to 15 days. Rowe Price Associates, Inc.
Celent Banking
MARCH 16, 2015
This last week the American Banker Retail Banking Conference 2015 was going on in Austin, TX. One of the presentations used non-FI examples to look at how banks can approach integrating omnichannel into customer interactions. The retailer combines the in-store and app experience to enhance the customer buying process.
PYMNTS
DECEMBER 4, 2019
The beauty brand has launched pop-up shops in cities such as Austin, Miami, Boston and London, but its success has primarily been in online sales of its lotions, lash products and soft, pink-colored lip balms since its 2014 inception. The department store retailer has also reportedly worked with Allbirds, Everlane and Away.
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