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Square Root Study Reveals Key Retail Weaknesses

PYMNTS

The retail industry is in the midst of an evolution in the way it does business. Thanks to connected technology, consumers’ expectations on the retail experience have changed. As a result, it’s important that merchants refocus their efforts on enhancing the customer experience to achieve retention and maintain loyalty.

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Retail Pulse: H-E-B Rolls Out New App; Jimmy John’s Launches Loyalty Program

PYMNTS

Grocery retailers are making it easier for consumers to shop with their mobile devices through digital innovations. Chief Digital Officer Jag Bath said per a post , “The new My H-E-B mobile app is a perfect example of how we are investing in new technologies to enhance our digital services and establish H-E-B as a digital retail leader.”

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Amplify Credit Union rolls out mobile banking via Apple Watch

Bank Innovation

Amplify Credit Union is letting customers check in on their financial health by looking at their wrists. The Austin-based credit union, which has $950 million in assets, rolled out mobile banking via the Apple Watch earlier this month.

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Retail Pulse: Framebridge Opens DC Store; Starbucks Hits 30,000-Location Milestone

PYMNTS

This next chapter empowers us to keep our focus on delivering that excellent customer experience at much larger scale and in more convenient and inspirational ways,” Tynan said in an announcement at the time of the investment. The Addison store will keep customer packages for up to 15 days. Rowe Price Associates, Inc.

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PayPal Will Buy Hyperwallet In $400 Million Deal

PYMNTS

eCommerce platforms and marketplaces are leveling the retail playing field by connecting buyers who have specific needs with groups of sellers that can meet them,” said Bill Ready, chief operating officer at PayPal. Hyperwallet has offices in Austin, London, San Francisco, Sydney and Vancouver.

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Thoughts from American Banker Retail Banking Conference 2015

Celent Banking

This last week the American Banker Retail Banking Conference 2015 was going on in Austin, TX. One of the presentations used non-FI examples to look at how banks can approach integrating omnichannel into customer interactions. The retailer combines the in-store and app experience to enhance the customer buying process.

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Staples’ Easy Button Integrates with IBM’s Watson

PYMNTS

In a statement, Faisal Masud, executive vice president of eCommerce and customer experience at Staples, said: “Staples and IBM have combined the power of Watson technology with Staples’ expertise in helping small and medium businesses to transform how companies shop for everything they need for their office.”

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