Banks Must Disrupt Themselves, Not Consumers, Citi Fintech CEO Says
Bank Innovation
JUNE 13, 2017
AUSTIN — Better customer service comes from disruption within, not from trying to change consumer behavior, according to Yolande Piazza, CEO of Citi Fintech. “I I think in fintech we talk a lot about disruption, but let’s be honest—if someone came up to you and said, ‘I want to disrupt your life,’—I don’t think that’s what […].
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