Gonzobanker

FEBRUARY 19, 2020

Fintechs can provide better design capabilities, improved customer experience, research states. Financial institutions are making fintech partnerships a key priority in 2020, according to a new study from Cornerstone Advisors. The annual What’s Going On In Banking study explores how senior executives from 300 U.S.

Strategy 118

Strategy Fintech Study Customer Experience 118

Banking 2020

FEBRUARY 1, 2016

Without those personal relationships to foster loyalty, banks have to find a way to digitize that feeling of being known and understood — if they want to have any hope of maintaining customer satisfaction. At an absolute minimum, a mobile component has to augment — seamlessly — a bank’s website and in-branch offerings.

Customer Experience 40

Customer Experience Online Mobile Digital Banking 40

American Banker

JULY 31, 2020

Heritage Bank and Dime Community Bank are among those financial services firms taking online and app-store reviews seriously. Here’s why all banks should pay attention.

Community Bank 68

Community Bank Community Online Customer Experience 68

Banking 2020

APRIL 21, 2015

Of late, we have introduced faster online loan approvals, online account opening, enhanced mobile access and an automated Switch Kit. Technology is out there to make our jobs easier and to deliver a superior customer experience; it’s just a matter of doing your homework to find the right partner and taking the leap.

US 40

US Technology California Customer Experience 40

Banking 2020

JUNE 9, 2015

Both big banks and regional banks have gotten a jump on investing in this technology and have expanded the resulting advantages, giving them an important arena where they have consistently outperformed midsize banks over the last five years. Avoiding Problems.

Regional 40

Regional ATM Customer Experience Policies 40

Banking 2020

MARCH 17, 2015

All you’ve got are a few seconds of screen time, a few words your customers are scrolling through. For a bank to thrive online, it has to create meaningful conversations with its customers about life’s big financial decisions. Voices customer experience mobile banking' Talking among friends.

San Francisco 40

San Francisco Customer Experience Mobile FDIC 40

Banking 2020

MARCH 26, 2015

As debt collection will soon be measured on Net Promoter Score and general customer satisfaction, it’s time for banks and credit unions to start thinking about customer experience with debt collection. The shift towards treating debt collection as another step of the customer life cycle has started.

Industry 40

Industry Guidelines social media Technology 40