Banking 2020

FEBRUARY 1, 2016

Without those personal relationships to foster loyalty, banks have to find a way to digitize that feeling of being known and understood — if they want to have any hope of maintaining customer satisfaction. At an absolute minimum, a mobile component has to augment — seamlessly — a bank’s website and in-branch offerings.

Customer Experience 40

Customer Experience Online Mobile Digital Banking 40

Gonzobanker

FEBRUARY 19, 2020

Fintechs can provide better design capabilities, improved customer experience, research states. Financial institutions are making fintech partnerships a key priority in 2020, according to a new study from Cornerstone Advisors. The annual What’s Going On In Banking study explores how senior executives from 300 U.S.

Strategy 102

Strategy Fintech Study Customer Experience 102

American Banker

JULY 31, 2020

Heritage Bank and Dime Community Bank are among those financial services firms taking online and app-store reviews seriously. Here’s why all banks should pay attention.

Community Bank 68

Community Bank Community Online Customer Experience 68

Banking 2020

APRIL 21, 2015

Of late, we have introduced faster online loan approvals, online account opening, enhanced mobile access and an automated Switch Kit. Technology is out there to make our jobs easier and to deliver a superior customer experience; it’s just a matter of doing your homework to find the right partner and taking the leap.

US 40

US Technology California Customer Experience 40

Banking 2020

JUNE 9, 2015

Both big banks and regional banks have gotten a jump on investing in this technology and have expanded the resulting advantages, giving them an important arena where they have consistently outperformed midsize banks over the last five years. Avoiding Problems.

Regional 40

Regional ATM Customer Experience Policies 40

Banking 2020

JANUARY 25, 2016

Without loyal customers to invest their money over the long-term, growth and profits aren’t possible. Increasingly, customers do their banking either online or via mobile app, so it’s up to banks to provide users with a digital experience that meets their needs.

Tools 40

Tools Digital Banking Software Trends 40

Banking 2020

MARCH 17, 2015

All you’ve got are a few seconds of screen time, a few words your customers are scrolling through. For a bank to thrive online, it has to create meaningful conversations with its customers about life’s big financial decisions. Voices customer experience mobile banking' Talking among friends.

San Francisco 40

San Francisco Customer Experience FDIC Mobile 40