American Banker

NOVEMBER 24, 2020

Shawn Rose, chief digital officer, and Holly Pontisso, vice president of customer experience at Scotiabank at Toronto, share how they have adapted their digital offerings for people over 50, including making sure ageist attitudes don’t creep into digital channels or messaging.

Digital Banking 77

Digital Banking Customer Experience Banking 2020 77

Gonzobanker

MARCH 26, 2020

Financial institutions that are not ready to fully serve customers digitally face an existential threat. By self-education, we’re not talking about an email reminding customers that the bank is accessible by phone or drive-thru and that digital banking is open. Who prints the card?

Mobile 151

Mobile Digital Banking Strategy Examples 151

American Banker

AUGUST 31, 2020

The bank is making continuous improvements, including integrating Merrill Lynch accounts into its banking app and adding a security feature to Zelle.

America 84

America Digital Banking Security Banking 2020 84

American Banker

JUNE 11, 2020

Mobile banking use has swelled since the pandemic hit, and law enforcement officials expect hackers to target the credentials of digital novices. The FBI stressed the importance of two-factor authentication and ensuring consumers know how to spot fake apps that carry malware.

Digital Banking 64

Digital Banking Mobile How To Cyber Security 64

Banking 2020

APRIL 28, 2015

Digital banks are no longer in the ‘money’ business but rather, in the ‘value’ business. Unlike in the past, when more than two products from one bank made a customer loyal, customer behavior is fleeting and their expectations for digital banking is increasing every day, because technology is giving them numerous choices and control.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

Banking 2020

JULY 24, 2015

Reality checks for community banks switching to a digital model: There is a lot of talk about digital banking however, not all digital banking falls under the same umbrella. Community banks must examine what cultural, operational and marketing shifts will happen when they adopt digital banking initiatives.

Digital Banking 40

Digital Banking Innovation Payments Community Bank 40

Banking 2020

APRIL 3, 2015

Designing a digital bank: What are millennials looking for in their financial institution? Spotlight banking biometrics digital banking financial institutions internet millennials payments security smartphone wearables' They want transparency, financial advice and fully customizable convenience.

Digital Banking 40

Digital Banking Millennials Security Branding 40

American Banker

JUNE 4, 2020

The quarantine and Citi's shift from hardware to software tokens have led to a 300% spike in commercial clients' opening of accounts online as well as increased digital banking use.

Online 92

Online Digital Banking Software Banking 2020 92

American Banker

OCTOBER 30, 2020

The digital bank is on a larger mission to attract younger customers. It's inserting itself into the popular video game in the hope that game players will learn about its products and have fun at the same time.

Video 93

Video Digital Banking Banking 2020 93

American Banker

SEPTEMBER 30, 2020

Harit Talwar, who is moving from CEO of the digital banking unit to chairman of consumer banking, says Marcus wants to add checking and investment products, embed its offerings in additional high-profile platforms, and grow far beyond its current 5 million customers.

Digital Banking 87

Digital Banking Banking 2020 Mobile 87

Banking 2020

JANUARY 16, 2015

adults saying they use a BlackBerry as their primary smartphone, it is hard for banks to justify investment in creating and maintaining apps for these devices. What really is “digital banking”?: Digital banking is widely used in the financial services industry, but experts struggle to define what it really means.

Digital Banking 40

Digital Banking Apple Mobile Survey 40

American Banker

DECEMBER 2, 2020

The challenger bank aimed at Gen Z and counts singers, sports professionals, a social media personality and fintech executives among its investors.

social media 48

social media Digital Banking Fintech Banking 2020 48

American Banker

OCTOBER 8, 2020

Television executive Ryan Glover, rap star Killer Mike and civil rights icon Andrew Young have launched a digital bank for Black and Hispanic consumers called Greenwood Financial.

US 70

US Digital Banking Banking 2020 70

Gonzobanker

FEBRUARY 19, 2020

Financial institutions are making fintech partnerships a key priority in 2020, according to a new study from Cornerstone Advisors. In What’s Going On In Banking 2020: Outlook for a New Decade , 65% of banks and 76% of credit unions say these partnerships will be an important part of their business strategies this year.

Strategy 106

Strategy Fintech Study Customer Experience 106

Banking 2020

JANUARY 25, 2016

Banks today are under pressure to perform — to generate revenue, to grow and to ensure regulatory compliance. Increasingly, customers do their banking either online or via mobile app, so it’s up to banks to provide users with a digital experience that meets their needs. Central to all of this is the customer.

Tools 40

Tools Digital Banking Software Trends 40

Banking 2020

MARCH 27, 2015

Articles via Mobile Commerce Daily, Wall Street Journal, The Financial Brand, Banking Exchange. Marketers must understand mobile banking consumers’ lucrative potential: More than 90% of banking households in the U.S. use digital channels to access their banks.

Millennials 40

Millennials Digital Banking Mobile Branding 40

Banking 2020

MAY 12, 2015

*José Resendiz originally spoke on this topic during an NCR Corporation TEDx Talk in April 2015. A blog like this may not seem like the forum to talk about undertaking an Olympic triathlon, but it actually makes perfect sense. It didn’t just make me better at my job, it taught me to approach my work in an entirely different way.

Innovation 40

Innovation Digital Banking Survey Exercises 40

Banking 2020

NOVEMBER 12, 2014

Eyeprint ID is already in market for consumers among 20 banks in Australia that are leveraging the digital banking platform provided by The System Works Group. Many banks are adopting EyeVerify to protect their internal employees phones using solutions from Good Technology and AirWatch. Source: WSJ.

System 101

System Security Groups Mobile 101

American Banker

AUGUST 6, 2020

The digital bank founded by a former Western Union president offers tools to help low and moderate income people.

Digital Banking 46

Digital Banking Tools Banking 2020 Fintech 46

Payments Source

SEPTEMBER 22, 2020

The bank worked with TravelBank, a fintech, to offer virtual cards and an app that automatically generates expense reports.

Report 151

Report Cards Management Fintech 151

Payments Source

DECEMBER 14, 2020

The mobile banking and paperless habits bank customers picked up during the pandemic are here to stay, and financial institutions are working to strengthen their digital offerings, speakers at an American Banker conference said.

Conference 149

Conference Mobile Banking 2020 America 149

American Banker

OCTOBER 16, 2020

The events of 2020 have only served to accelerate a number of potentially disruptive trends among consumers when it comes to banking and financial services — What does the emerging future of consumer and retail banking now look like?

Banking 2020 28

Banking 2020 Trends Retail Digital Banking 28

Payments Source

AUGUST 19, 2020

American Express isn't acquiring any loans in its deal for the online small-business lender. Here's what it is getting.

Online 145

Online Banking 2020 Digital Banking Lending 145

Banking 2020

NOVEMBER 21, 2014

Visionary FinTech Leaders Talk About The New Banking Customer Experience Model – Forbes. Top 5 Digital Banking Myths – The Financial Brand. In Liberia, Mobile Banking to Help Ebola-affected Women Traders – Huffington Post. ?Snapchat Below are interesting stories the Banking.com staff has been reading over the past week.

Mobile 54

Mobile Payments Customer Experience Fintech 54

Banking 2020

DECEMBER 19, 2014

Building a Digital Bank is a Matter of Survival – The Financial Brand. Mobile’s Rise Poses a Riddle for Banks – WSJ. Mobile Banking Leaves Something to Be Desired, Consumers Say – eWeek. Below are interesting stories the Banking.com staff has been reading over the past week.

Innovation 54

Innovation Technology Mobile Digital Banking 54

Javelin Strategy & Research

FEBRUARY 1, 2022

Bank of America ranked as “Best in Class” over 20 top U.S. Bank of America ranked as “Best in Class” over 20 top U.S. FIs must find the sweet spot at the junction of consumer privacy, cybersecurity empowerment, and cybersecurity education to maintain long-lastin. The report me.

Report 40

Report Digital Banking Fraud Mobile 40

Banking 2020

DECEMBER 5, 2014

Westpac adds fingerprint access to mobile banking app – CNET. Mobile Banking Precautions: How To Avoid Cyberattacks – Investor’s Business Daily. Despite Digital Banking Growth, Traditional Channels Survive – The Financial Brand. ?Go Go Digital, But Don’t Forget Banking’s Human Factor – American Banker.

Mobile 50

Mobile Digital Banking Branding US 50

Banking 2020

DECEMBER 4, 2015

Britain just got a new digital bank and it’s raising tens of millions of pounds: Globally, neobanks (online-only banks) are gaining popularity. These digital banks target younger audiences and financial institutions should be watching what they do, and how consumers react to them, in order to readjust priorities.

Mobile 40

Mobile Payments Digital Banking Millennials 40

Payments Source

JUNE 29, 2020

Thanks to their close relationship with the card networks, banks stand to benefit most from deals like Mastercard’s agreement to buy Finicity and Visa’s pending purchase of Plaid. The prospects for fintechs and consumers are dicier.

Data 123

Data Fintech Cards Banking 2020 123

Banking 2020

OCTOBER 17, 2014

Big Banks Still Say ‘No’ to Cloud – American Banker. Banks Need to Examine Resource Allocation – Bank Systems & Technology. Digital Banking at JP Morgan Chase – Finextra. How Banks Are Trying to Become More Like Tech Companies – MSN Money.

Mobile 48

Mobile Payments Washington Resources 48

Banking 2020

FEBRUARY 6, 2015

Survey confirms Americans’ increasing use of mobile banking: A study from Carlisle & Gallagher found that 55% of Americans access their financial account information through mobile banking options 2-3 times per week. Spotlight banking digital banking innovation mobile banking mobile check deposit omnichannel'

Innovation 40

Innovation Mobile Digital Banking Customer Experience 40

Banking 2020

JANUARY 30, 2015

Silver surfers in Britain topping mobile and online banking growth charts: Recent data shows that it’s no longer just younger generations using mobile and online banking –their parents and grandparents are starting to jump on the trend too. What have you been reading? Let us know in the comments section below or Tweet @bankingdotcom.

Apple 40

Apple Online Payments United States 40

Banking 2020

JANUARY 26, 2015

Value of human touch: While technological developments such as digital banking bring conveniences to the lives of consumers, we often forget to realize the value of human contact. In banking, tellers are often the first point of contact for members and customers and they help to enhance their experiences.

Customer Experience 40

Customer Experience Innovation Mobile Digital Banking 40

Payments Source

JULY 20, 2020

Business models and adaptability will determine the success — or failure — of financial technology companies as they deal with fallout from the coronavirus outbreak.

Fintech 106

Fintech Financial Technology Technology Company 106

Banking 2020

JANUARY 9, 2015

Comfort Zones: Acclimating Consumers to Mobile Banking– Nielson. 10 Big Ideas to Improve Your Bank in 2015 – American Banker. ? Digital Banking through customer centric BPM – Finextra. Spotlight banking big ideas mobile app omnichannel' Macy’s makes omnichannel play with sweeping reorganization– eWeek.

Mobile 40

Mobile Digital Banking Branding US 40

Banking 2020

NOVEMBER 21, 2014

Visionary FinTech Leaders Talk About The New Banking Customer Experience Model – Forbes. Top 5 Digital Banking Myths – The Financial Brand. In Liberia, Mobile Banking to Help Ebola-affected Women Traders – Huffington Post. ?Snapchat Below are interesting stories the Banking.com staff has been reading over the past week.

Mobile 40

Mobile Payments Customer Experience Fintech 40

Banking 2020

DECEMBER 5, 2014

Westpac adds fingerprint access to mobile banking app – CNET. Mobile Banking Precautions: How To Avoid Cyberattacks – Investor’s Business Daily. Despite Digital Banking Growth, Traditional Channels Survive – The Financial Brand. ?Go Go Digital, But Don’t Forget Banking’s Human Factor – American Banker.

Mobile 40

Mobile Digital Banking Branding US 40