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You might protest, “we have to sound like that because the FHA/FDIC/FCRA requires it,” but I don’t buy it. For one thing, regulators have been pushing banks to be simpler and more straightforward, so customers know where they stand. Voices customer experience mobile banking' Technology magnifies the problem.
Don't take my word for it, follow him at his website, Maxfield On Banks. Or read him in Bank Director magazine. Guardians of Prosperity: Why America Needs Big Banks 2013 John F. Inside the FDIC: Thirty Years of Bank Failures, Bailouts, and Regulatory Battles 2015 Louis D. I bet he read them all.
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