The Financial Brand

SEPTEMBER 14, 2021

The highly digital yet personal strategy of one community institution points a way forward. appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The post The ‘Primary Financial Institution’ Concept Is Dead… Now What?

Banking Trends 43

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The Financial Brand

OCTOBER 3, 2021

The post Do People Want to Visit Branches? No, Not If Digital Channels Work appeared first on The Financial Brand - Banking Trends, Analysis & Insights. New data verifies that channels are not what consumers care about.

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The Financial Brand

DECEMBER 26, 2021

by Chime is the latest salvo in a battle for a major segment of consumers previously ignored by traditional banks. The post Why Chime Should Keep Bankers Up at Night in 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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The Financial Brand

JUNE 30, 2021

For the banking industry to transform from a branch-based model to a digital ecosystem requires technology, collaboration and a focus on experiences. The post Future of Branches Debated in a Transformed Digital Ecosystem appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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The Financial Brand

JULY 25, 2021

The post What a Hybrid Workplace Means for Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights. After working from home for a year most employees don't want to be in-office full time. Here's how financial institutions are adapting.

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The Financial Brand

NOVEMBER 17, 2021

Banks should leverage the shift to digital options by building a hybrid distribution network that uses human engagement to improve experiences. The post Banking Must Combine Strength of Humans With Power of Technology appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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The Financial Brand

NOVEMBER 10, 2021

With branch networks sharply reduced and their purpose changing, four experts reveal what the modern branch must have to succeed. The post What Bank & Credit Union Branches Must Look Like in 2022 and Beyond appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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The Financial Brand

FEBRUARY 22, 2021

New data, earnings presentations and interviews with bank and credit union leaders and other experts pinpoint key in-person banking trends. The post Why Bankers Won’t Ditch Branches, Despite Explosive Digital Growth appeared first on The Financial Brand.

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The Financial Brand

JULY 18, 2021

Banks and credit unions are taking a closer look at ITMs not only for drive-through use, but as a low-cost way to expand their footprint. The post Interactive Teller Machines Crucial in the Digital Banking Age appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Digital Banking 39

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The Financial Brand

JANUARY 11, 2022

Innovative minds in other industries have come up with terrific ways to improve customer experience that banks and credit unions can borrow. The post Here Are 8 Inspired Ideas from Other Industries that Banks Should Use Too appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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The Financial Brand

JANUARY 10, 2022

The post What Needs to Change to Fix Banking’s Totally Busted Sales Model appeared first on The Financial Brand - Banking Trends, Analysis & Insights. So far, most financial institutions' efforts to provide value-added guidance have failed. Five changes are needed to turn things around.

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The Financial Brand

AUGUST 24, 2021

Timing and strategy are equally important as banks and credit unions address needed changes to their physical footprint and technology. The post Three Ways to Get Stalled Branch Projects Back on Track appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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The Financial Brand

JULY 29, 2021

The post Are Branch Staff Prepared as Offices Become ‘Advisory Centers’? appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Understanding consumers' financial concerns and tailoring advice to those worries means more than sales quotas, J.D Power finds.

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The Financial Brand

DECEMBER 12, 2021

The post The ATM of the Future Will Be Much More Personalized appeared first on The Financial Brand - Banking Trends, Analysis & Insights. New units will be user-customized, mobile-integrated and more efficient.

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The Financial Brand

DECEMBER 1, 2021

Its new flagship branch, retail pullback in Asia, wealth management focus and search for a Google Plex replacement are pieces of the puzzle. The post Top Execs Reveal Insights Into Citi’s Changing Consumer Banking Strategy appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Strategy 36

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The Financial Brand

NOVEMBER 3, 2021

For institutions, ITMs help with staff shortages, market growth and branch efficiency, but few consumers use them. The post What It Will Take to Have Interactive Tellers Catch On with Consumers appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Those that do, like them.

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The Financial Brand

JULY 4, 2021

Many credit unions do and the practice could actually help trim branch networks. The post Do Shared Branches Have a Role in the Digital Age? appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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The Financial Brand

SEPTEMBER 7, 2021

The post Why Banks Are Barely Keeping Up with Staff Shortages In a Covid World appeared first on The Financial Brand - Banking Trends, Analysis & Insights. But there are innovative ways to attract and retain employees.

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The Financial Brand

JUNE 18, 2021

Branch network optimization is complex, but done correctly by harnessing data and customer experience research, it is highly rewarding. The post Three Essentials to Creating a High-Performing Branch Network appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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Customer Experience Banking Trends Analysis Trends 34

The Financial Brand

JANUARY 24, 2022

But the unwillingness to reconsider branch dependency could be a millstone. The post New Competition Forcing Smaller Banks to Try (Almost) Anything appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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The Financial Brand

JUNE 30, 2021

Consumers still want to talk to live bankers when it comes to advice and education, says Citi branch network chief. The post Why Citi Won’t Dump Its Skinny Branch Network and Go All Digital appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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The Financial Brand

OCTOBER 31, 2021

People and branches are costly, but they help counteract the trend to fragmentation of finance, at least among business customers. The post Small Businesses Demand Great Mobile, Account Managers, Branches Too appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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The Financial Brand

JANUARY 26, 2022

Consumers have changed how and where they bank — increasingly even their primary accounts. The post The End of the Traditional Banking Relationship, and What’s Replacing It appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Here's what incumbents must do to respond.

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The Financial Brand

OCTOBER 12, 2021

Selective network expansion can still make sense but banks must prepare as stimulus funds impact gets wrung out and reality returns. The post Stimulus Drives New Branch Deposit Growth But Banks Need a Plan B appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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The Financial Brand

JULY 28, 2021

Banks and credit unions should be adopting this human-ATM hybrid should be sure consumers won't walk right past them. The post A Practical Guide to Interactive Teller Machine Deployment Decisions appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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The Financial Brand

AUGUST 16, 2021

The meaning of 'convenience' evolves as more consumers adopt online and mobile banking but still frequently crave face-to-face meetings. The post TD Bank Retools Branch Network While Beefing Up Digital Investments appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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The Financial Brand

JULY 28, 2021

The post On-Demand Cards Are a Key Branch Relationship Builder appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Instant issuance of new or replacement cards is now expected by consumers. It also creates three benefits for financial institutions.

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The Financial Brand

AUGUST 10, 2021

A key objective of bank and credit union CRM systems is to empower frontline employees to say "Yes, and.", The post How Financial Institutions Can Upgrade Their Negatives to Affirmatives appeared first on The Financial Brand - Banking Trends, Analysis & Insights. instead of "No, but.".

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The Financial Brand

SEPTEMBER 13, 2021

Less-mobile consumers, new banking channels, changes in staffing models and growth factors that won't be repeated all bode ill for sales. The post 3 Reasons Why Branch Sales Are Suffering (and Could Get Worse) appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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The Financial Brand

SEPTEMBER 6, 2021

The post What Will Happen in Banking if Amazon Rolls Out Retail Branches? appeared first on The Financial Brand - Banking Trends, Analysis & Insights. What prime opportunities would develop if the mega-online-retailer plops its own department stores on the edge of your market?

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The Financial Brand

AUGUST 11, 2021

Weakness in any of these critical banking factors will make performance plummet. The post 5 Reasons Your Branches Don’t Stack Up to Your Competition appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Find out what to fix first and revenues may improve.

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The Financial Brand

JUNE 2, 2021

retail market and hands off 80 branches and 800,000 customers. Mass Market and Citizens Reaps the Reward appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Citizens Financial wins big as the overseas giant concedes the U.S. The post HSBC Retreats from the U.S.

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The Financial Brand

AUGUST 25, 2021

In spite of Covid's economic impact and the growing shift to digital banking channels, the industry has seen only modest erosion. The post Branches Continue Slow Fade, as New Ones Counter Closures appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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The Financial Brand

MAY 30, 2024

This article 5 Must-Read Takeaways from Chase Bank’s Investor Day appeared first on The Financial Brand. This article 5 Must-Read Takeaways from Chase Bank’s Investor Day appeared first on The Financial Brand.

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The Financial Brand

JUNE 16, 2021

The post 4 Fast Fixes to Improve Your Financial Institution’s CX appeared first on The Financial Brand - Banking Trends, Analysis & Insights. By focusing on four primary channels, financial marketers can create better customer experiences and increase profitability.

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The Financial Brand

AUGUST 8, 2021

Here's how some banks are reacting. appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Half the U.S. population is fully vaccinated, but worries and confusion grow over a Covid variant. The post Should Financial Institutions Require Employees to Get Vaccinated?

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