Accenture: Banking

SEPTEMBER 17, 2024

Drawing from our Commercial Banking Top Trends for 2024, this series explores how banks can modernize their lending business and differentiate the customer experience by integrating AI, machine learning and other advanced tools.

Lending 299

Lending Customer Experience Trends Tools 299

Payments Dive

DECEMBER 1, 2016

This fall, retail financial services executives from the US and beyond convened at the Bank Customer Experience Summit in Chicago to learn more about the latest banking trends and the customer attitudes driving them. But it wasn't all work, as our highlights video proves.

Retail 150

Retail Chicago Banking Trends Video 150

Accenture: Banking

JANUARY 5, 2021

This thought leadership piece looks at Instant Payments in the Middle East – how this innovative trend being implemented in the region and elsewhere is changing the payments landscape, and what banks should do to fully leverage its value.

Payments 316

Payments Leadership Regional Trends 316

Bobsguide

JULY 5, 2017

According to the 2017 Retail Banking Trends and Predictions report, the top strategic priority for banking institutions around the world is improving customer experience. To achieve this goal, banks need to offer consumers the flexibility to engage via their preferred channels at their preferred.

Banking Trends 111

Banking Trends Customer Experience Trends Retail 111

The Financial Brand

NOVEMBER 29, 2021

Many banks and credit unions equate CX with good service. The post Top Five Customer Experience Trends in Banking for 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights. It goes far beyond that and is a key way to differentiate, if fully embraced.

Customer Experience 43

Customer Experience Trends Banking Trends Analysis 43

Accenture: Banking

APRIL 4, 2017

However, this year’s Accenture Technology Vision for Banking report suggests that banks still have a chance to protect their business before the heavy rains arrive. As human interactions become rarer in banking, the importance of each one going well increases. Read the report.

Technology 173

Technology Trends Survey Customer Experience 173

The Financial Brand

SEPTEMBER 26, 2021

Operational improvement in banking provides the foundation for increased efficiencies, improved customer experiences and new business models. The post Improved Digital Banking Customer Experiences Requires Operational Excellence appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Customer Experience 43

Customer Experience Operations Digital Banking Banking Trends 43

Accenture: Banking

MARCH 6, 2020

To respond effectively, they need to attain a similar degree of agility throughout their onboarding and customer lifecycle management (CLM) processes—enabling them to protect their revenue base, bring innovative products to market faster and deliver market-leading customer experiences. Achieving this means overcoming….

Customer Experience 195

Customer Experience Innovation Management Marketing 195

The Financial Brand

NOVEMBER 21, 2021

The arguments pro and con provide key insights into banking's future. The post What Does Banking Need More: Customer Experience or Product Innovation? appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Some maintain CX has fallen in importance in the fintech age.

Customer Experience 43

Customer Experience Innovation Banking Trends Analysis 43

Accenture: Banking

DECEMBER 14, 2021

Regardless of whether they thrived or neared failure, all of them are now counting on banks to help build for the future as the…. The post How can banks support small business recovery?? The small-and medium-sized enterprises (SMEs) landscape has been significantly altered over the last two years.

Innovation 416

Innovation Customer Experience Banking Trends Trends 416

The Financial Brand

JANUARY 6, 2019

2019 banking trends and outlooks from financial services leaders and influencers as well as financial institutions from around the world. The post Top 10 Retail Banking Trends and Predictions For 2019 appeared first on The Financial Brand.

Banking Trends 33

Banking Trends Trends Retail Branding 33

The Financial Brand

JULY 11, 2021

Banks and credit unions should view trends in the fintech space to determine where threats and opportunities exist and where resources should be deployed. The post 8 Fintech Trends Changing Banking Forever appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Trends 43

Trends Fintech Banking Trends Analysis 43

The Financial Brand

NOVEMBER 29, 2021

Banking still lags in several key areas of transformation. The post 6 Digital Banking Transformation Trends for 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The difference now is that the urgency to move forward quickly is much greater.

Trends 43

Trends Digital Banking Banking Trends Analysis 43

Accenture: Banking

APRIL 6, 2021

This is the first in a series of in-depth thought leadership pieces on Open Banking in the Middle East. This one explains Open Banking and outlines key considerations for the Open Banking journey. Subsequent pieces will focus on the business case for banks in the region and lay out the actions they need to take….

Leadership 289

Leadership Regional Customer Experience Banking Trends 289

The Financial Brand

NOVEMBER 7, 2021

What financial institutions need to know to create the kind of consumer experience that provides a competitive edge. The post Six Big-Data and AI Trends in Banking for 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Big Data 43

Big Data Trends Data Banking Trends 43

The Financial Brand

JANUARY 2, 2022

Banks and credit unions would do well to understand what's changed. The post Top Gen Z Trends Impacting Banking In The Year Ahead appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Gen Z's attitudes toward finance have shifted since the advent of Covid.

Trends 43

Trends Banking Trends Analysis Branding 43

The Financial Brand

FEBRUARY 6, 2022

To succeed, banks and credit unions will need to be proactive, forward-looking, and open to change, as opposed building business models around old paradigms. The post 2022 Trends Reflect a New Era for Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Trends 37

Trends Banking Trends Analysis Branding 37

The Financial Brand

DECEMBER 18, 2016

Annual banking forecast of trends compiled from global financial services leaders, industry analysts and banking organizations worldwide.

Trends 33

Trends Banking Trends Retail Industry 33

ATM Marketplace

DECEMBER 1, 2016

This fall, retail financial services executives from the US and beyond convened at the Bank Customer Experience Summit in Chicago to learn more about the latest banking trends and the customer attitudes driving them. But it wasn't all work, as our highlights video proves.

Retail 48

Retail Chicago Banking Trends Video 48

The Financial Brand

JULY 19, 2021

Digital banking engagement leads to more customer data and better customer experiences, which leads to greater loyalty and higher profits. The post The Future of Loyalty in Banking is at Risk appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Customer Experience 43

Customer Experience Banking Trends Analysis Digital Banking 43

Accenture: Banking

DECEMBER 9, 2020

In this blog and the next, I’ll look at the shifts happening within trade and supply chain finance due to market forces and COVID-19, and outline how banks should respond. The post Global trade’s new normal and what it means for banks appeared first on Accenture Banking Blog.

Marketing 245

Marketing Customer Experience Banking Trends Trends 245

The Financial Brand

SEPTEMBER 16, 2021

In a digital world, a bad customer experience can undermine marketing, while a great experience can have a positive multiplier impact. The post Bad User Experiences Destroy Great Marketing appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

User Experience 40

User Experience Marketing Customer Experience Banking Trends 40

NCR

JANUARY 16, 2017

We estimate that in five major retail banking businesses (consumer finance, mortgages, SME lending, retail payments and wealth management) from ten to 40 percent of revenues (depending on the business) will be at risk by 2025, and between 20 and 60 percent of profits, with consumer finance the most vulnerable.” A more digital business.

Trends 40

Trends Retail Customer Experience Resources 40

NCR

APRIL 25, 2018

Indeed, this was found to be a top priority for banks in the year ahead in a recent study by The Financial Brand. The report noted: “Financial institutions need to re-imagine their core journeys from front to back by addressing key customer pain points and identifying new opportunities to delight customers in differentiated ways.”

Customer Experience 74

Customer Experience Course Trends Big Data 74

ZootBlog

APRIL 6, 2016

In his humorous way he was making a plea for banks to stop layering on systems, kill some of their legacy applications, and create a whole new approach. This is a similar sentiment to one of the top 10 banking trends for 2016 as identified by the Digital Banking Report—the introduction of ‘optichannel’ delivery.

Customer Experience 60

Customer Experience Payments Big Data Banking Trends 60

The Financial Brand

OCTOBER 13, 2021

The post 3 Ways Credit Cards Can Compete Against Buy Now, Pay Later Trend appeared first on The Financial Brand - Banking Trends, Analysis & Insights. BNPL use is surging, but card issuers can win by delivering digital journeys that engage and delight cardholders.

Trends 33

Trends Cards Banking Trends Analysis 33

The Financial Brand

FEBRUARY 4, 2022

Typical consumer (and employee biases) often derail sales and hurt customer experience. The post How to Overcome the 5 Most Common Obstacles to Growth in Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Understanding them is the key to counteracting them.

How To 36

How To Customer Experience Banking Trends Analysis 36

The Financial Brand

JUNE 24, 2021

Digital signs should improve in-branch marketing, communications and customer experience. The post 7 Mistakes Financial Institutions Make With Digital Signage appeared first on The Financial Brand - Banking Trends, Analysis & Insights. But do they? Here's how to avoid common pitfalls.

Banking Trends 38

Banking Trends Customer Experience Analysis Trends 38

The Financial Brand

DECEMBER 9, 2021

Financial institutions need to make hefty tech investments to advance their customer experience game — here's how to do it the right way. The post 3 Key Steps Banks & Credit Unions Must Take to Step Up Their Marketing appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Marketing 35

Marketing Customer Experience Banking Trends Analysis 35

The Financial Brand

JUNE 18, 2021

Branch network optimization is complex, but done correctly by harnessing data and customer experience research, it is highly rewarding. The post Three Essentials to Creating a High-Performing Branch Network appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Customer Experience 34

Customer Experience Banking Trends Analysis Trends 34

The Financial Brand

JANUARY 11, 2022

Innovative minds in other industries have come up with terrific ways to improve customer experience that banks and credit unions can borrow. The post Here Are 8 Inspired Ideas from Other Industries that Banks Should Use Too appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Industry 38

Industry Banking Trends Customer Experience Analysis 38

Accenture: Banking

DECEMBER 21, 2020

In this blog – the second in this two-part series – I’ll look at how banks should respond to the shifts happening within trade and supply chain finance due to market forces and COVID-19. The post Global trade’s new normal: how banks can react appeared first on Accenture Banking Blog.

Marketing 195

Marketing Customer Experience Risk Management Banking Trends 195

The Financial Brand

DECEMBER 27, 2023

This article Trends 2024: Four Banking Growth Strategies for a Challenging Year appeared first on The Financial Brand. Beset by threats on all sides, banks and credit unions need to focus their efforts in 2024 on a short list of priorities.

Trends 37

Trends Strategy Branding Customer Experience 37

The Financial Brand

JANUARY 2, 2022

The post Retail Banking Reflections and Keys to Success for 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The best way to prepare for the future is to reflect on the progress and shortfalls of the past.

Retail 43

Retail Banking Trends Analysis Trends 43

The Financial Brand

NOVEMBER 7, 2021

Research on the future of banking finds that most changes in the future of banking will be evolutions of the more recent past. The post 14 Surprising Projections on the Future of Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

NCR

JUNE 12, 2017

To deliver a truly customer-centric operating model, it’s important to look at these processes from an outside-in perspective as well. That’s where customer journey comes into the picture. There are various ways of creating and documenting customer journeys.

Operations 82

Operations ATM Customer Experience Examples 82

The Financial Brand

NOVEMBER 15, 2021

New data highlights key differences between what mature customer experience programs accomplish versus what other financial institutions do. The post Banking Execs Reveal 6 Essential Drivers of CX Success appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Customer Experience 31

Customer Experience Banking Trends Analysis Trends 31