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ITMs and VTMs are popular retail bankinginnovations among community banks. What’s on the horizon for retail banking? We spoke with two community banks that have ramped up their services to meet—and exceed—the changing expectations of customers. Dan Hancock, Gorham Savings Bank. By William Atkinson.
His work and publications have not only described the future of financial services and banking – it is shaping it as great many of the world’s leading banks look to Chris Skinner and his publications for advice and inspiration when shaping their strategies and solutions.
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