The Financial Brand

DECEMBER 27, 2020

As banking executives define their 2021 goals, they must commit to improving digital experiences, leveraging data and honing human skills. The post 3 Resolutions for Digital Banking Success in 2021 appeared first on The Financial Brand.

Digital Banking 43

Digital Banking Branding Data Big Data 43

Chris Skinner

JUNE 19, 2017

We had a great meeting of the Financial Services Club this week with guest keynote Derek White, Global Head of Customer Solutions for BBVA reporting directly to the CEO, Carlos Torres Vila. He gave an insightful presentation around how the world is changing, and how banks are moving from the age of brick to glass to air.

Big Data 270

Big Data Mobile Customer Experience Analytics 270

Cisco

APRIL 7, 2019

What isn’t always so clear, however, is what trends matter most and where banks should focus their attention to stay head of the curve. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1. Consumers crave a customized experience. Mobile-first banking is an immediate driver of digital strategy.

Trends 64

Trends Cyber Security Big Data Analytics 64

The Financial Brand

OCTOBER 28, 2020

Delivering intelligent digital banking experiences using data and AI will improve efficiency, effectiveness and revenues for financial institutions. The post Now is the Time for Intelligent Digital Banking Experiences appeared first on The Financial Brand.

Digital Banking 33

Digital Banking Branding Data Big Data 33

American Banker

AUGUST 22, 2016

Analytics tools for customer experience are an increasing priority for banks, but technology alone won't change anything. Banks also need to create an internal culture of data science.

Big Data 28

Big Data Data Strategy Analytics 28

Cisco

APRIL 7, 2019

What isn’t always so clear, however, is what trends matter most and where banks should focus their attention to stay head of the curve. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1. Consumers crave a customized experience. Mobile-first banking is an immediate driver of digital strategy.

Trends 48

Trends Cyber Security Big Data Analytics 48

Accenture

SEPTEMBER 26, 2016

In my previous post I described Accenture’s framework, which includes the six key success factors of credit innovation that enable players to achieve performances comparable to new digital competitors: improve data quality, reshape customer experience, streamline instant loan process, boost. Read more.

Innovation 150

Innovation Data Customer Experience Big Data 150

PYMNTS

SEPTEMBER 6, 2016

Citing the 2014 North America Consumer Digital Banking Survey by Accenture, amazingly, 50 percent of people would use banking services from a Square app if they were offered one, and 41 percent would use banking services from PayPal. This is what connects a bank’s services with third parties.

Security 100

Security CA Payments Big Data 100

Banking 2020

JANUARY 26, 2015

Value of human touch: While technological developments such as digital banking bring conveniences to the lives of consumers, we often forget to realize the value of human contact. In banking, tellers are often the first point of contact for members and customers and they help to enhance their experiences.

Customer Experience 40

Customer Experience Innovation Digital Banking Mobile 40

The Financial Brand

JUNE 18, 2021

Branch network optimization is complex, but done correctly by harnessing data and customer experience research, it is highly rewarding. The post Three Essentials to Creating a High-Performing Branch Network appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Customer Experience 34

Customer Experience Banking Trends Analysis Trends 34

The Financial Brand

MAY 16, 2021

Migration to the cloud will allow banks to improve customer experiences, reduce cost and risk, and increase business agility. The post Advantages of Cloud Computing In Banking Can’t Be Ignored appeared first on The Financial Brand.

Customer Experience 43

Customer Experience Branding Big Data Analytics 43

The Financial Brand

DECEMBER 3, 2020

Data maturity is a competitive differentiator in banking, where quality data and analytics improve business results and customer experiences. The post Banking Industry Must Improve Their Data Maturity appeared first on The Financial Brand.

Industry 43

Industry Data Analytics Customer Experience 43

Gonzobanker

DECEMBER 20, 2019

Sure, we know it’s cliche to point out the merits of this direct banking powerhouse, but the plain fact is that USAA nails every variable in building a Smarter Bank. The bank’s strategy is laser-focused. It was the original data junkie. Its Baldrige-winning tenacity on customer experience is legendary and consistent.

Idaho 148

Idaho Conference Data Marketing 148

William Mills

SEPTEMBER 25, 2018

They see themselves as a platform for managing digital identity, secure by biometrics. However, they see their main value as helping to improve customer experience. ^SR Cashoff enhances customer engagement with its loyalty program offering cash back by big-name brands. banks @cashoff_uk Lina Perez, Billy Leung.

Mobile 78

Mobile Customer Experience Lending Analytics 78

Insights on Business

JUNE 11, 2016

If you are attending the June 20-22 American Banker Digital Banking Summit in New Orleans, I will be there and will be presenting on some of these topics. See how IBM redefines the customer experience with Cognitive Banking ! The post Banking on a Cognitive Business appeared first on Banking Industry.

Security 70

Security System Compliance Course 70

FICO

JANUARY 19, 2018

As a result, smartphone-enabled consumers continue demanding more convenience from their financial institutions; the upshot is that the more basic services banks and FinTechs can migrate to smartphones, the firmer their staying power. 1 Focus on Data Gathering and Consolidation. However, it’s not just convenience that consumers want.

Analytics 45

Analytics Millennials Retail Data 45

PYMNTS

NOVEMBER 28, 2016

Accenture’s 2016 North America Consumer Digital Payments Survey revealed that 66 percent of consumers characterize their relationship with their primary financial institution as purely transactional. How can banks truly do more? “I Breaking Down The Silos.

Mobile 100

Mobile Study Payments America 100

Gonzobanker

JULY 16, 2018

Even as banks work to better “digitize” the overall customer experience today, there remains a decade of work ahead. With a banking relationship, things like direct deposit, auto-payments and digital passwords involve effort for the consumer or business to start anew.

Analytics 61

Analytics Industry Management Software 61

The Financial Brand

MARCH 23, 2021

The use of data and insights must extend beyond marketing communication, supporting business decisions and customer engagement. The post The State of Customer Data Management in Banking appeared first on The Financial Brand.

Data 43

Data Management Branding Marketing 43

The Financial Brand

APRIL 5, 2016

Instead of talking about what is required to become a digital bank of the future, it is time to make the investment needed to deliver on the expectations of an increasingly demanding consumer.

Digital Banking 12

Digital Banking Big Data Customer Experience Strategy 12

The Financial Brand

MAY 13, 2021

More than ever, financial institutions need to accelerate digital transformation with data, applied analytics, cloud solutions and 5G functionality. The post Building an Intelligent Banking Organization appeared first on The Financial Brand.

Analytics 36

Analytics Branding Data Big Data 36

Alex Jimenez

FEBRUARY 27, 2019

Admittedly, I’ve been away from directly managing digital banking and haven’t kept up with IBM Trusteer. They pointed out that 32% of customer say mobile banking is the most important deciding factor when switching banks but security is the main inhibitor to adoption.

blockchain 40

blockchain Conference Security Innovation 40

Fintech Labs Insights

NOVEMBER 18, 2015

Avoka’s digital commerce platform helps banks, insurance and wealth management institutions overcome the challenge of “selling” financial products by offering a frictionless, omni-channel customer experience.

Company 12

Company Comparison Customer Experience Management 12

The Financial Brand

AUGUST 19, 2018

Artificial intelligence (AI) may create a banking industry where scale and agility win at the expense of the traditional mid-sized players. The post AI Could Destroy Traditional Banking As We Know It appeared first on The Financial Brand.

Branding 33

Branding Industry Big Data Customer Experience 33

ZootBlog

APRIL 6, 2016

In his humorous way he was making a plea for banks to stop layering on systems, kill some of their legacy applications, and create a whole new approach. This is a similar sentiment to one of the top 10 banking trends for 2016 as identified by the Digital Banking Report—the introduction of ‘optichannel’ delivery.

Customer Experience 60

Customer Experience Payments Big Data Banking Trends 60

The Financial Brand

JUNE 11, 2018

Future banking ecosystems will require the use of open API data and advanced analytics to provide an expanded array of financial solutions. The post How Open Banking Can Save Banking From Threat of Tech Giants appeared first on The Financial Brand.

Analytics 30

Analytics Branding Data Big Data 30

The Financial Brand

AUGUST 9, 2018

At the core of the future of banking is the ability to collect and analyze data while deploying personalized solutions that improve the consumer experience. The post Cognitive Banking Requires Culture of Imagination, Not Incremental Steps appeared first on The Financial Brand.

Branding 26

Branding Data Big Data Customer Experience 26

Fintech Labs Insights

AUGUST 1, 2016

KORE’s platform transforms enterprise applications, online banking and mobile apps into personalized, conversational engagements to help financial institutions meet customer experience expectations using the power of bots and simplicity of messaging.

How To 12

How To Analytics Millennials Data 12

The Financial Brand

MARCH 27, 2016

Research provides deep insights on the gap between consumer expectations and banking's ability to provide personalized offers and communication.

Customer Experience 24

Customer Experience Big Data Report Digital Banking 24

The Financial Brand

AUGUST 16, 2015

New customers to a financial institution expect a streamlined, efficient, and personalized onboarding experience.

Marketing 12

Marketing Big Data Customer Experience Report 12

Fintech Labs Insights

SEPTEMBER 1, 2015

Avoka’s digital business platform for frictionless sales and service solves the “buy” problem for financial institutions, government, and education. BehavioSec enhances security without impacting the user experience. It is currently deployed at 20+ retail banks with over 500m transactions a year.

Company 12

Company Software Analytics Mobile 12

Gonzobanker

DECEMBER 19, 2016

While there has been plenty of talk for years around big data, intelligence and analytics, pragmatic applications of machine learning in other industries has inspired a great deal of new funding and projects this year. Most Important Tech Challenge of 2017 – The urgent need to meld digital banking with digital marketing.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

While there has been plenty of talk for years around big data, intelligence and analytics, pragmatic applications of machine learning in other industries has inspired a great deal of new funding and projects this year. Most Important Tech Challenge of 2017 – The urgent need to meld digital banking with digital marketing.

Utah 60

Utah System Community Marketing 60

CB Insights

MAY 15, 2019

The lab aims to improve banking through better uses of technology and has a serious focus on customer participation as the best way to find solutions. It is also looking at integrating banking solutions into wearables and how the internet of things (IoT) could improve the customer experience. Founded: 2010.

Innovation 78

Innovation blockchain Technology Groups 78