Insights on Business

JULY 1, 2019

Until recently, the words “customer experience” and “compliance” didn’t really come up in the same conversation – let alone exist in the same universe. There didn’t seem to be a need to connect this area, governed by rules and regulations, with the “front office” customer experience. Learn more at ibm.com/RegTech.

Compliance 96

Compliance Customer Experience Analysis Data 96

Cisco

APRIL 7, 2019

Consumers crave a customized experience. Mobile-first banking is an immediate driver of digital strategy. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. How to deal with Big Data: 1.

Trends 64

Trends Cyber Security Big Data Analytics 64

Cisco

APRIL 7, 2019

Consumers crave a customized experience. Mobile-first banking is an immediate driver of digital strategy. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. How to deal with Big Data: 1.

Trends 48

Trends Cyber Security Big Data Analytics 48

CB Insights

JANUARY 6, 2019

The key focus areas are big data analytics and multi-channel customer outreach strategies; projects such as on-can printing, wearable technology, and Bluetooth beacons are noted on the Coca-Cola website. Pilot testing of these centers is ongoing to collect data on how to improve in-store customer experiences.

Innovation 77

Innovation Retail Branding Technology 77

Cisco

JANUARY 7, 2016

“One of these days the ground will drop out from beneath your feet One of these days your heart will stop and play its final beat One of these days the clocks will stop and time won’t mean a thing” “These Days”, Dave Grohl, Foo Fighters As we kick-off 2016, the time is now for industry decision-makers to make a profound difference (..)

Industry 60

Industry Big Data Customer Experience Digital Strategies 60

CB Insights

MAY 15, 2019

The lab aims to improve banking through better uses of technology and has a serious focus on customer participation as the best way to find solutions. It is also looking at integrating banking solutions into wearables and how the internet of things (IoT) could improve the customer experience. Founded: 2010.

Innovation 78

Innovation blockchain Technology Groups 78