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Until recently, the words “customerexperience” and “compliance” didn’t really come up in the same conversation – let alone exist in the same universe. There didn’t seem to be a need to connect this area, governed by rules and regulations, with the “front office” customerexperience. Learn more at ibm.com/RegTech.
Consumers crave a customizedexperience. Mobile-first banking is an immediate driver of digitalstrategy. While banks work to build the right customerexperience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. How to deal with BigData: 1.
Consumers crave a customizedexperience. Mobile-first banking is an immediate driver of digitalstrategy. While banks work to build the right customerexperience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. How to deal with BigData: 1.
The key focus areas are bigdata analytics and multi-channel customer outreach strategies; projects such as on-can printing, wearable technology, and Bluetooth beacons are noted on the Coca-Cola website. Pilot testing of these centers is ongoing to collect data on how to improve in-store customerexperiences.
“One of these days the ground will drop out from beneath your feet One of these days your heart will stop and play its final beat One of these days the clocks will stop and time won’t mean a thing” “These Days”, Dave Grohl, Foo Fighters As we kick-off 2016, the time is now for industry decision-makers to make a profound difference (..)
The lab aims to improve banking through better uses of technology and has a serious focus on customer participation as the best way to find solutions. It is also looking at integrating banking solutions into wearables and how the internet of things (IoT) could improve the customerexperience. Founded: 2010.
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