Blog - Community Banking Brief

Am I wrong about Hong Kong?

Chris Skinner

JULY 6, 2020

For me, it shows how the internet has changed the world – I can write a blog from Poland, … The post Am I wrong about Hong Kong? appeared first on Chris Skinner's blog. I cannot say from whom – that’s part of the thing – but it’s such a good reply, I’m sharing it here.

The Impact of the COVID-19 Pandemic on Financial Inclusion

Chris Skinner

MAY 13, 2020

I spotted GPS a while ago, and blogged about how they worked with Monzo, Starling, Revolut and more last October. Anywho, Joanne wrote a brilliant piece on the Nasdaq website the other day, which … The post The Impact of the COVID-19 Pandemic on Financial Inclusion appeared first on Chris Skinner's blog.

Fintech

Digital Banking for the Poor

Chris Skinner

JULY 13, 2020

Therefore, when I saw that Peter Zetterli, senior financial sector specialist with CGAP, was blogging about financial inclusion I couldn’t but help reach out to him and … The post Digital Banking for the Poor appeared first on Chris Skinner's blog.

Digital Banking

BaaS works, it’s the regulations that don’t

Chris Skinner

JUNE 29, 2020

During my MoneyBox interview about Wirecard (see end of this blog), Paul asked me the question: how could this happen again? This means this is not the end … The post BaaS works, it’s the regulations that don’t appeared first on Chris Skinner's blog. What’s next? And I said, we learn from our mistakes.

Regulation

Regulation Fintech Digital Banking

Should retail banks be retailers?

Chris Skinner

APRIL 15, 2020

Admittedly, he says it’s partly inspired by my blog of last year about challenger banks, but his write-up takes it further and has a swipe at the whole bank culture … The post Should retail banks be retailers? appeared first on Chris Skinner's blog.

Retail

Retail Digital Banking

Banking Marketplace: Making a Wise Pivot

Accenture

OCTOBER 26, 2020

This thought leadership piece – and the related blogs that will explore key topics – will outline why, in the post-COVID-19 era, marketplaces will prove a crucial operating area for banks. The post Banking Marketplace: Making a Wise Pivot appeared first on Accenture Banking Blog.

Leadership

Leadership Operations System Digital Banking

The Digital Customer is Here to Stay – Five Principles to Keep Them Engaged

Accenture

JUNE 1, 2021

In my first blog in this short series on how the behaviour of UK financial services customers has changed amid the pandemic, I looked at the way COVID-19 has accelerated consumers’ migration to digital banking services. And I drew on the UK findings from our Banking Consumer Study: Making digital more human to examine the….

Study

Study Digital Banking

Are banks too full of testosterone?

Chris Skinner

JUNE 7, 2020

So, this week’s blogs are all about women and finance and technology. appeared first on Chris Skinner's blog. It’s a week to celebrate diversity, or the lack of diversity, in finance and technology. To start with, let’s look at … The post Are banks too full of testosterone?

Technology

Outside-in lens—four key principles for the future of banking

Accenture

DECEMBER 21, 2020

So far in this blog series we’ve talked about how an outside-in approach to banking can help Australian banks convert the current threats and challenges into opportunities. The post Outside-in lens—four key principles for the future of banking appeared first on Accenture Banking Blog. Be married to nothing.

Innovation

Innovation Technology

The time for generative AI in commercial banking is now

Accenture

MAY 2, 2024

The post The time for generative AI in commercial banking is now appeared first on Accenture Banking Blog. While it is often the bank’s largest revenue generator, its processes continue to be highly manual, constraining the potential for profit growth.…

Banking Trends

Banking Trends Trends

How to Build Future-Ready, Intelligent Operations That Drive Customer Experience and Faster Growth

Accenture

MAY 18, 2021

In my first blog on the future of banking operations in a post COVID-19 world, I examined why banks must reduce their operational costs dramatically just to stand still. The post How to build future-ready, intelligent operations that drive customer experience and faster growth appeared first on Accenture Banking Blog.

Customer Experience

Customer Experience Operations How To

Build, Buy or Transform the Bank?

Chris Skinner

MAY 5, 2020

appeared first on Chris Skinner's blog. Should they build a new bank, buy a digital bank competitor, or transform the old bank? The vote was split fairly equally between all three choices after … The post Build, Buy or Transform the Bank?

Digital Banking

Digital Banking Online

Banking in the metaverse: the next frontier

Accenture

FEBRUARY 22, 2022

The post Banking in the metaverse: the next frontier appeared first on Accenture Banking Blog. While extended reality (XR) technology has been around for some time, the topic’s momentum has recently accelerated with some analysts now predicting the metaverse to be an $8 trillion opportunity.….

Technology

Technology Digital Banking

Will you avoid companies that put profit before people?

Chris Skinner

APRIL 12, 2020

appeared first on Chris Skinner's blog. So, I was particularly struck by this quote from Satya Nadella, CEO of … The post Will you avoid companies that put profit before people?

Company

Who moved my cheese?

Chris Skinner

MARCH 5, 2020

appeared first on Chris Skinner's blog. The next, everything is being cancelled, government tells you to self-isolate, your view of everything is challenged and you have to change to fit. Who moved … The post Who moved my cheese?

US

McKinsey on digital transformation in banking (free research)

Chris Skinner

JULY 1, 2020

In the case of McKinsey, building on yesterday’s free research from Deloitte, this report is all about digital transformation and replacing … The post McKinsey on digital transformation in banking (free research) appeared first on Chris Skinner's blog.

Report

Report Case Study Study

Wirecard or Weirdcard?

Chris Skinner

JUNE 26, 2020

appeared first on Chris Skinner's blog.

Case Study

Case Study Study Digital Banking Fintech

When the banks closed, no-one cared

Chris Skinner

JULY 29, 2020

For several months this year, banks across Hubei province, an area home to 60 million people, shut their … The post When the banks closed, no-one cared appeared first on Chris Skinner's blog.

Case Study

Case Study Study Digital Banking Fintech

3 Ways Generative AI Will Transform Banking

Accenture

SEPTEMBER 29, 2023

Much of the conversation today around the technology generates more heat than… The post 3 Ways Generative AI Will Transform Banking appeared first on Accenture Banking Blog. So what, exactly, will gen AI mean for banks?

Technology

Technology Banking Trends Trends

The future of payments post-pandemic (free research report)

Chris Skinner

MAY 26, 2020

I’m releasing the report today and here’s the opening summary: When the Covid-19 pandemic hit … The post The future of payments post-pandemic (free research report) appeared first on Chris Skinner's blog.

Report

Report Payments Fintech

Why ISO 20022 is a seismic shift for payments

Accenture

NOVEMBER 16, 2020

The post Why ISO 20022 is a seismic shift for payments appeared first on Accenture Banking Blog. We can see why by looking at the ISO 20022 message format, which neatly encapsulates the high-level impact of the new standard.….

Payments

Payments Operations

Shift to green could be worth trillions for banks

Accenture

MARCH 14, 2022

The post Shift to green could be worth trillions for banks appeared first on Accenture Banking Blog. In 2007, Google famously became the first major company to be carbon neutral. According to….

Google

Google Industry Company Risk Management

Dealing with a crisis: FinTech versus Bank

Chris Skinner

MAY 11, 2020

In fact, this … The post Dealing with a crisis: FinTech versus Bank appeared first on Chris Skinner's blog. I realised this early on, when I saw that FinTech firms who were born on the internet were far more ready for working from home than traditional banks who depend on branches, buildings, office and physicality.

Fintech

Fintech Digital Banking

What does ‘digital transformation’ really mean?

Chris Skinner

MARCH 1, 2020

appeared first on Chris Skinner's blog. I’m tempted to write the ABC of technology buzzwords, but know there cannot be any that start with X or Z*. However, I’m writing this one today because the word … The post What does ‘digital transformation’ really mean?

Big Data

Big Data blockchain Data Technology

This is no Black Swan

Chris Skinner

MAY 25, 2020

This is something that no major … The post This is no Black Swan appeared first on Chris Skinner's blog. Suddenly shuttering branch doors, closing head office and asking staff to stay at home, became the modus operandi for all.

America

Savvy banks look to AI to regain customers’ trust

Accenture

JUNE 8, 2022

The post Savvy banks look to AI to regain customers’ trust appeared first on Accenture Banking Blog. Human ingenuity and empathy came to the fore in crafting a multitude of responses to the calamity. Now as we emerge….

US

US System Trends

Is FinTech getting it wrong? Focus on needs and wants

Chris Skinner

JUNE 24, 2020

Focus on needs and wants appeared first on Chris Skinner's blog. They’re just modifying and improving it. Alessandro then goes on to cite the key things that banking … The post Is FinTech getting it wrong?

Fintech

Fintech Digital Banking

Winning the last mile of cloud transformation

Accenture

DECEMBER 13, 2021

The post Winning the last mile of cloud transformation appeared first on Accenture Banking Blog. Some of the most common barriers banks run into on the way to cloud transformation are talent and ways of….

Survey

Survey Operations

Can payments embrace both innovation and security?

Accenture

AUGUST 10, 2022

appeared first on Accenture Banking Blog. But that excitement is often tempered by concerns that efforts to capture compelling business opportunities may expose the new venture—and the firm—to unnecessary cybersecurity risk. But what if both the business and cyber teams were fully…. The post Can payments embrace both innovation and security?

Innovation

Innovation Security Payments Technology

The top eight ways COVID-19 will impact payments

Accenture

APRIL 27, 2020

The post The top eight ways COVID-19 will impact payments appeared first on Accenture Banking Blog. The general public continues to trust payments systems and providers, and no substantial outages of core infrastructure have been reported. But the industry is far from immune….

Payments

Payments System Industry Report

4 strong ideas from the payments disruptor playbook

Accenture

MAY 12, 2022

The post 4 strong ideas from the payments disruptor playbook appeared first on Accenture Banking Blog.

Payments

Payments Innovation Industry Technology

Neobanks: are they really challenging?

Chris Skinner

JULY 9, 2020

appeared first on Chris Skinner's blog. The time for neobanks is now. Here’s their summary of thinking: Neobanking 2.0: Global … The post Neobanks: are they really challenging?

Company

Company Digital Banking Fintech

The real reason people don’t change banks

Chris Skinner

NOVEMBER 26, 2019

By way of example, an email from a friend: I am just exactly as loyal to my bank as they are to me, which is to say not … The post The real reason people don’t change banks appeared first on Chris Skinner's blog.

Examples

Examples Digital Banking Fintech

The ultimate guide to banking in the metaverse

Accenture

APRIL 19, 2022

The post The ultimate guide to banking in the metaverse appeared first on Accenture Banking Blog. With bigtech giants like Tencent, Meta and Microsoft all making big bets on the metaverse, there is little doubt that the internet is on the verge of….

Digital Banking

Digital Banking Technology

The end of cards and cash … just fifteen years late

Chris Skinner

MARCH 2, 2020

It made me think … The post The end of cards and cash … just fifteen years late appeared first on Chris Skinner's blog. It says the future is not so bright: “more payment choices, along with changing consumer preferences, are threatening the long-term viability of the credit card business model.”

Cards

Cards Report Payments Mobile

Delight customers with easy and invisible payment experiences

Accenture

AUGUST 8, 2021

The post Delight customers with easy and invisible payment experiences appeared first on Accenture Banking Blog. The way they made their regular purchases changed too—for example, getting their groceries delivered to their door or picking them up curbside. They didn’t want to think about the payment….

Payments

Payments Maine Examples Online

RegTech versus TechReg

Chris Skinner

FEBRUARY 6, 2020

That stat comes from Bank of America Merrill Lynch who published this chart a while ago: This is confirmed by similar charts, such as this one from Benedict Evans, a Partner at the firm Andreessen Horowitz, … The post RegTech versus TechReg appeared first on Chris Skinner's blog.

America

America Regulation Technology

“I was the first knowledge worker whose job was threatened by a machine”

Chris Skinner

FEBRUARY 27, 2020

Then, in 1997, at the height of … The post “I was the first knowledge worker whose job was threatened by a machine” appeared first on Chris Skinner's blog. For almost two decades after becoming world champion in 1985, he dominated the game.

Technology

What’s the point of an office?

Chris Skinner

MAY 19, 2020

appeared first on Chris Skinner's blog. In a digital age, why do we have to go to a physical office? Why do we all cram ourselves into buses, cars and trains every … The post What’s the point of an office?

Training

Reviving the central bank: Getting (everyone) on the data train

Accenture

SEPTEMBER 20, 2023

In this post, they explain how central banks can go about changing the way they use data and… The post Reviving the central bank: Getting (everyone) on the data train appeared first on Accenture Banking Blog.

Training

Training Data Digital Banking Regulation

Shifting from compliance to value with ISO 20022

Accenture

SEPTEMBER 15, 2023

Early data reveal a… The post Shifting from compliance to value with ISO 20022 appeared first on Accenture Banking Blog. The new standard successfully launched globally in March 2023 with SWIFT CBPR+, and on the European Market Infrastructures of T2 (March 2023), Euro 1 (March 2023) and CHAPS RTGS (June 2023).

Compliance

Compliance Data Marketing Payments

A Closer Look: What CBDC means for banks and non-banking firms

Accenture

DECEMBER 18, 2020

The post A Closer Look: What CBDC means for banks and non-banking firms appeared first on Accenture Banking Blog. Banks distribute it to their private and business clients in the form of bank notes and coins to support….

Payments

The politics of pandemics

Chris Skinner

MARCH 15, 2020

No outbound access and, if you do leave and return, immediate … The post The politics of pandemics appeared first on Chris Skinner's blog. No inbound access at all, unless you are Polish or could provide Polish residency.

Training

Key trends shaping the future of payments

Accenture

NOVEMBER 14, 2021

The post Key trends shaping the future of payments appeared first on Accenture Banking Blog. Market context Based on Accenture’s proprietary Global Payments Revenue forecasts, APAC is expected to see the strongest payment growth at….

Trends

Trends Payments Marketing

Am I wrong about Hong Kong?

The Impact of the COVID-19 Pandemic on Financial Inclusion

Trending Sources

Digital Banking for the Poor

BaaS works, it’s the regulations that don’t

Should retail banks be retailers?

Banking Marketplace: Making a Wise Pivot

The Digital Customer is Here to Stay – Five Principles to Keep Them Engaged

Are banks too full of testosterone?

Outside-in lens—four key principles for the future of banking

The time for generative AI in commercial banking is now

How to Build Future-Ready, Intelligent Operations That Drive Customer Experience and Faster Growth

Build, Buy or Transform the Bank?

Banking in the metaverse: the next frontier

Will you avoid companies that put profit before people?

Who moved my cheese?

McKinsey on digital transformation in banking (free research)

Wirecard or Weirdcard?

When the banks closed, no-one cared

3 Ways Generative AI Will Transform Banking

The future of payments post-pandemic (free research report)

Why ISO 20022 is a seismic shift for payments

Shift to green could be worth trillions for banks

Dealing with a crisis: FinTech versus Bank

What does ‘digital transformation’ really mean?

This is no Black Swan

Savvy banks look to AI to regain customers’ trust

Is FinTech getting it wrong? Focus on needs and wants

Winning the last mile of cloud transformation

Can payments embrace both innovation and security?

The top eight ways COVID-19 will impact payments

4 strong ideas from the payments disruptor playbook

Neobanks: are they really challenging?

The real reason people don’t change banks

The ultimate guide to banking in the metaverse

The end of cards and cash … just fifteen years late

Delight customers with easy and invisible payment experiences

RegTech versus TechReg

“I was the first knowledge worker whose job was threatened by a machine”

What’s the point of an office?

Reviving the central bank: Getting (everyone) on the data train

Shifting from compliance to value with ISO 20022

A Closer Look: What CBDC means for banks and non-banking firms

The politics of pandemics

Key trends shaping the future of payments

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