Accenture: Banking

JANUARY 23, 2022

From a customer experience perspective, direct investing is nothing new. The post How banks can win the next generation of retail investors appeared first on Accenture Banking Blog. With this rise of the retail investor comes significant opportunity, as recently highlighted by our colleague Scott Reddel.

Retail 359

Retail social media Customer Experience Community 359

Perficient

NOVEMBER 6, 2020

Whether you’re checking your bank balance, getting an oil change, or enjoying another curbside pickup for Taco Tuesday, everyone loves a great customer experience. And if you’re on the other side of that exchange, everyone wants to make their customers happy and coming back for more.

Customer Experience 427

Customer Experience UX User Experience Branding 427

Perficient

MARCH 10, 2022

This award recognizes Perficient’s impact with our healthcare clients , driving innovation that improves customer experience, employee experience, and patient experience,” Persson remarked. We’ve enhanced upon the Acquia Drupal Cloud to provide ideal experiences in healthcare that meet HIPAA requirements.”.

Customer Experience 474

Customer Experience Innovation Regional Community 474

Perficient

JULY 15, 2020

It affects decision making on everyday basis which does not let these enterprises provide value to their customers in an efficient manner. We at Perficient leverage Customer Experience Mapping the most. What is Phase 0 in terms of Customer Experience Mapping for our customers? Blog reads. Developers.

Data 497

Data Customer Experience Analytics Industry 497

Accenture: Banking

SEPTEMBER 1, 2020

In this blog series, I’ve been highlighting the top key performance indicators (KPIs) that banks should be tracking to measure the success of their Open Banking initiatives. My last post covered the KPIs for business-value and customer-experience outcomes in Open Banking.

Security 312

Security Customer Experience Analytics Data 312

PYMNTS

DECEMBER 28, 2017

Over the recent years customer experience has dramatically grown in value to supersede product quality and price. Companies that deliver outstanding customer experience can truly win over the competition, retain more loyal customers and improve their bottom line. Published in Provide Support Blog , 2017.

Customer Experience 138

Customer Experience Trends Survey Data 138

Accenture: Banking

SEPTEMBER 17, 2024

Drawing from our Commercial Banking Top Trends for 2024, this series explores how banks can modernize their lending business and differentiate the customer experience by integrating AI, machine learning and other advanced tools.

Lending 299

Lending Customer Experience Trends Tools 299

Perficient

MARCH 8, 2023

Throughout history and across cultures, women have been forbidden from opening bank accounts, owning property, and taking out loans.

Innovation Strategies 275

Innovation Strategies Study Marketing Strategy 275

Accenture: Banking

SEPTEMBER 15, 2020

This blog is no exception. The post Banks don’t have to be big to be bold appeared first on Accenture Banking Blog. Beginning with this first post, I’ll share honest perspectives, creative solutions—and even a few bold ideas—for middle market banks to achieve their strategic agendas and differentiate in the market.

Marketing 443

Marketing Customer Experience 443

Chris Skinner

APRIL 24, 2018

They said that they had been mapping financial moments – getting married, buying a house, having a baby, crashing your car, etc – and had started to reimagine the whole customer experience in those moments using … The post The bank’s view of Open Banking appeared first on Chris Skinner's blog.

Customer Experience 297

Customer Experience Digital Banking Innovation 297

Accenture: Banking

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report.

Customer Experience 156

Customer Experience Payments User Experience Innovation 156

Accenture: Banking

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report.

Customer Experience 153

Customer Experience Payments User Experience Innovation 153

Accenture: Banking

FEBRUARY 8, 2022

Boundaries between differentiated services have blurred and customers’ expectations of banks go beyond their conventional financial needs to encompass all realms…. The post Transforming banking to adapt to the new world appeared first on Accenture Banking Blog.

Customer Experience 480

Customer Experience Digital Banking 480

Chris Skinner

JULY 7, 2016

Summary Data is having a tremendous impact on customer experience, and through enhanced insight … The post The 6 biggest trends in #Fintech today appeared first on Chris Skinner's blog. Susan and I have exchanged various ideas over the years, so here’s her view of the key Fintech trends.

Trends 284

Trends Fintech Customer Experience Data 284

Accenture: Banking

DECEMBER 16, 2022

To maintain relevance, banks need to be on the pulse of these needs and create products to solve them—to unlock value for both their customers and the bank.…. The post The Ultimate Guide to Product Innovation in Banking appeared first on Accenture Banking Blog.

Innovation 478

Innovation Customer Experience 478

Perficient

JANUARY 24, 2023

In the first blog in this series, Getting Started On Embedded Finance , we defined embedded finance and took a high-level look at the goals and strategy a firm should take at the outset of its modern embedded finance journey. In this blog, we will look at how a non-banking company can offer bank-like perks to its clients and workers.

Branding 472

Branding Cards Strategy US 472

Accenture: Banking

MAY 25, 2023

Accenture’s recent report, A New Era of Generative AI… The post Breaking Barriers: Exploring How Banks Scale Generative AI for Growth appeared first on Accenture Banking Blog. Every day, we see how artificial intelligence (AI) capabilities are mirroring and surpassing human capabilities at generalized skills.

Report 460

Report Customer Experience Technology 460

Perficient

MARCH 3, 2023

In our last blog, How Embedded Finance is Changing Purchasing & Borrowing Behaviors , we looked at embedded payments and loans and why companies would want to offer (increased sales, lower inventory, processing costs, data gathering) these bank-like services.

Meeting 275

Meeting Customer Experience Apple Innovation 275

Perficient

SEPTEMBER 29, 2022

This blog marks Part 1 of our Embedded Finance Blog Series and will introduce the overarching concept of embedded finance, setting us up to discuss embedded payments, embedded lending, and embedded insurance (all of which fall under the embedded finance umbrella) in future blogs. Interested in learning more?

Customer Experience 294

Customer Experience Software Cards Data 294

Perficient

DECEMBER 3, 2020

My last blog dove into the customer data management challenges financial companies might encounter when starting the personalization journey. Today, I’ll address customer intelligence and the benefits it provides. There are many great personalization use cases being thought about now in financial services.

Customer Experience 322

Customer Experience Data Analytics Analysis 322

Perficient

AUGUST 4, 2024

This blog post delves into the myriad benefits of Azure Integration Services and highlights high-impact examples that demonstrate its transformative potential for financial services organizations. API Management benefits your products & customers as much as it benefits your development teams.

Industry 467

Industry Compliance Examples Risk Management 467

Accenture: Banking

DECEMBER 14, 2021

appeared first on Accenture Banking Blog. Regardless of whether they thrived or neared failure, all of them are now counting on banks to help build for the future as the…. The post How can banks support small business recovery??

Innovation 416

Innovation Customer Experience Banking Trends Trends 416

Accenture: Banking

FEBRUARY 15, 2022

Historically, banks have been relationship-based organizations that understood customers on an individual level—and while technology is opening up new opportunities across the ecosystem, it is also removing the…. The post Building customer connections with care hubs & experience centers appeared first on Accenture Banking Blog.

Technology 403

Technology Customer Experience 403

Perficient

MAY 28, 2020

My previous blog outlined the potential risks associated with 5G. In my final blog of this series, I go into detail on what financial services companies should be doing now, to prepare. 5G will allow you to offer customer service like never before. This blog was co-authored by Jonathan Crockett.

Mobile 340

Mobile Customer Experience Tools Data 340

Accenture: Banking

JUNE 29, 2022

The user experience will be key to…. The post How to get it right: Open Banking payment errors appeared first on Accenture Banking Blog. There was a 500% increase in that year alone.

How To 393

How To Payments User Experience Cards 393

Perficient

OCTOBER 12, 2020

To learn more about our other awards for DTE Interactive House, read our blog, DTE Energy and Perficient Win Creative Awards for Interactive Virtual Home today. Perficient continuously strives to create strong relationships with our clients, and we exceed this goal by creating captivating work that they are proud of.

Video 506

Video Mobile How To Customer Experience 506

Accenture: Banking

OCTOBER 19, 2020

This series of blogs looks at the future of banking in Growth Markets in a post-COVID-19 world. We saw in the previous blogs that every bank can be mapped on our DMI-CRI matrix, with each falling into one of three segments: Disrupt for Growth Digitise for Efficiency and Agility Restructure to Survive In this blog,….

Marketing 285

Marketing Customer Experience Analytics Digital Banking 285

Accenture: Banking

DECEMBER 21, 2021

appeared first on Accenture Banking Blog. But a new breed of app is on the rise, and it’s threatening to consolidate power and market share. The “super-app” is becoming…. The post Rise of the “super-app”: Opportunity or threat?

Apple 370

Apple Marketing Customer Experience Payments 370

Perficient

APRIL 25, 2022

In our previous blogs , we’ve documented how insurance is a complicated product for the traditional commerce process. Over the next series of four blogs, we’ll lay out a four-step approach to building a commerce strategy beyond the shopping cart. But it’s not a product that most of us enjoy shopping for in our daily lives.

Strategy 419

Strategy Analysis US Technology 419

Accenture: Banking

NOVEMBER 17, 2022

3 powerful CX takeaways from Sibos appeared first on Accenture Banking Blog. The list goes on as disruption has become business as usual, fundamentally…. The post What’s next?

Industry 360

Industry Customer Experience 360

Accenture: Banking

AUGUST 28, 2023

According to recent Accenture research, banking customers view loyalty as a two-way street: they are open to being loyal to one primary bank, but they want their bank to recognize and reward this loyalty. And while the… The post How banks can reimagine a winning loyalty strategy appeared first on Accenture Banking Blog.

Strategy 356

Strategy Customer Experience Study Digital Banking 356

Cisco

MARCH 12, 2024

Those who experienced “then” and “now” first-hand in the Insurance Claim business might be even more amazed at the profoundly po… Read more on Cisco Blogs Think of how much digital channels and the contact center have evolved.

Customer Experience 113

Customer Experience 113

Abrigo

FEBRUARY 26, 2025

Data-driven personalization , using customer insights to offer relevant financial products at the right time. Investing in digital solutions not only improves the customer experience but also positions community banks as forward-thinking financial partners. Grow your portfolio. Support your community.

Community Bank 195

Community Bank Community Strategy Analytics 195

Accenture: Banking

APRIL 18, 2022

The post 5 ways payments can support the travel industry appeared first on Accenture Banking Blog. My first post in this series (Growth in digital payments: a cross-industry view)….

Industry 333

Industry Payments National Customer Experience 333

Perficient

DECEMBER 15, 2020

To find out more about other awards we have won, read our blog, Perficient and DTE Energy Bring Home Two More Wins for Interactive Virtual Home , or to find out how Perficient can help you build award-winning experiences, contact our experts today.

Tools 475

Tools Policies Industry Community 475

Accenture: Banking

JUNE 6, 2022

The post How microservices could be your fast path to growth appeared first on Accenture Banking Blog. However, to my mind, what’s even better is finding a way that may offer a faster result and puts me in a favorable position to adjust as needed in the future. It’s like with home renovations.

Customer Experience 329

Customer Experience 329

Perficient

MARCH 17, 2025

This blog brings together these insights, presenting the top financial services trends for 2025. This integration not only enhances customer experience but also opens new revenue streams and market opportunities for financial institutions.

Trends 221

Trends Analytics Compliance Strategy 221