Chris Skinner

JANUARY 16, 2019

Another key factor of the digital banks I’m talking to is that the customer is their primary focus. This is something I’ve found quite rare in most banks, as the retail customer is … The post Digital banks are led by clear customer-obsessed principles appeared first on Chris Skinner's blog.

Digital Banking 369

Digital Banking Retail 369

Chris Skinner

APRIL 3, 2018

BTW, I’ve also heard a lot of people have been frustrated that Amazon cancelled their pre-orders of the new … The post Digital banks are 35+ times more productive than traditional banks appeared first on Chris Skinner's blog.

Digital Banking 418

Digital Banking New York Case Study Study 418

Accenture

APRIL 12, 2023

The post Protected: Becoming the UK’s best digital bank through customer centricity appeared first on Accenture Banking Blog. There is no excerpt because this is a protected post.

Digital Banking 150

Digital Banking 150

Chris Skinner

JANUARY 24, 2019

A further aspect of the digital banks I am talking with is that they have reviews all the time. It is quick, frequent and informal unlike the old industrial … The post Digital banks have fast and regular communication appeared first on Chris Skinner's blog.

Digital Banking 285

Digital Banking Compliance Meeting Industry 285

Chris Skinner

MARCH 15, 2018

I was in a conversation the other day where someone asked me how I can tell if a bank is really trying to be a digital bank or just a bank. I … The post Are you really a digital bank? just shake it off) appeared first on Chris Skinner's blog.

Digital Banking 380

Digital Banking 380

Accenture

APRIL 7, 2020

Instead, retail customers and small- and medium-sized enterprise (SME) clients will use digital ecosystems to help…. The post Digital dragon: Navigating Asia’s digital banking market appeared first on Accenture Banking Blog.

Digital Banking 222

Digital Banking Marketing Branding Retail 222

Chris Skinner

SEPTEMBER 5, 2018

I recently blogged about JP Morgan Chase spending $10 billion a year on technology of which $3 billion goes into new projects. There were then several other announcements that caught my attention about Citibank and Bank of America investing similar amounts in digital. appeared first on Chris Skinner's blog.

Digital Banking 323

Digital Banking America Technology Fintech 323

Chris Skinner

JANUARY 17, 2019

I always remember the comment … The post Digital banks look more like Big Tech and vice versa appeared first on Chris Skinner's blog. People with experience at Netflix, Alibaba, Amazon and Tencent are in strong demand, especially those who can code.

Digital Banking 321

Digital Banking Study 321

Chris Skinner

NOVEMBER 4, 2018

Starting From Scratch – The Path for Western FinTech It would be incorrect to call Chris Skinner an industry old hat, since despite his 10+ years in the FinTech industry, he’s known for being on the … The post Becoming a Digital Bank: the how and why appeared first on Chris Skinner's blog.

Digital Banking 284

Digital Banking Fintech Industry 284

Chris Skinner

JUNE 12, 2018

Like a Phoenix from the ashes, a bank needs to die and reincarnate itself to survive this digital revolution. This theme … The post Bank reincarnation: the best way to become a digital bank appeared first on Chris Skinner's blog.

Digital Banking 283

Digital Banking Phoenix Innovation 283

Accenture

JUNE 1, 2021

In my first blog in this short series on how the behaviour of UK financial services customers has changed amid the pandemic, I looked at the way COVID-19 has accelerated consumers’ migration to digital banking services. And I drew on the UK findings from our Banking Consumer Study: Making digital more human to examine the….

Study 526

Study Digital Banking 526

Chris Skinner

MAY 5, 2020

I was recently watching an online poll that asked the best way for a traditional bank to compete with the new digital banks. Should they build a new bank, buy a digital bank competitor, or transform the old bank? appeared first on Chris Skinner's blog.

Digital Banking 540

Digital Banking Online 540

Accenture

OCTOBER 30, 2019

The post Plumb, level and square: Check that you’re a digital bank appeared first on Accenture Banking Blog. Perfectly plumb steel beams, for example, are what ensure maximum load-bearing capacity and even a slight misalignment can eventually weaken a….

Digital Banking 170

Digital Banking Examples 170

Accenture

MARCH 30, 2021

The COVID-19 pandemic has driven a rapid uptake of digital banking around the world. The incredible speed of the adoption has rewritten some of the fundamentals of the industry, including how consumers behave and what they expect from banks in 2021.

Study 469

Study Digital Banking Industry Payments 469

Chris Skinner

JANUARY 22, 2020

I’ve just been reading Jim Marous’s Digital Banking Report which ties in nicely with my new book Doing Digital, as the themes are similar.

Survey 472

Survey Digital Banking Report 472

Realwired Appraisal Management Blog

SEPTEMBER 10, 2024

Why do most digital banking transformations fail? Digital transformation leads to better business outcomes, including increased customer acquisition, improved retention rates and faster time to market. Three top reasons. Why it matters.

Digital Banking 59

Digital Banking How To Marketing 59

Chris Skinner

JANUARY 20, 2020

Varun Mittal, Associate Partner with EY, recently posted a couple of interesting slides about the launch of virtual banking licences to encourage challenger banks in Asia. If you’re not aware, there’s a great deal of digital banking activity across Asia.

Digital Banking 413

Digital Banking Case Study Study Fintech 413

Chris Skinner

OCTOBER 10, 2016

I was thinking about not sharing this info but hey, as you are good enough to read my blog … here’s the bottom-line on digital disruption (ed: oh no, Chris said the D-word!). There’s a slide that’s been doing the circuit for a while.

Digital Banking 150

Digital Banking Technology Fintech 150

Chris Skinner

AUGUST 3, 2020

Things we’re reading today include … Bakery manager sacked for using own bank card to help elderly customers blocked from paying with cash Lloyds bank manager ‘sacked for helping customer open mail’ Monzo’s losses double as popular UK digital bank warns of pandemic uncertainty Canary Wharf Group recalls staff to … The (..)

Digital Banking 418

Digital Banking Groups Management Cards 418

Insights on Business

APRIL 28, 2017

As a result, many new, all-digital financial services firms, unencumbered by older, less flexible systems are aggressively pursuing customers by addressing their needs in new and distinct ways. There are interesting characteristics both in the new entrants and in the more established digital banks.

Digital Banking 171

Digital Banking User Experience Branding social media 171

Chris Skinner

JUNE 9, 2017

I could go on, but there are very strong reasons for reimagining the bank through a digital transformation project right now, one of which is that the 1000s of start-ups who are focused on doing just one thing really well through an API are companies they could partner with.

Digital Banking 277

Digital Banking Software System Technology 277

Accenture

MARCH 30, 2021

Canadian banks appear to be facing a paradox. The COVID-19 pandemic has kicked the uptake of digital banking into hyperdrive. Fifty percent of consumers now interact with their bank through mobile apps or websites at least once a week, compared to 32 percent in 2018.

Digital Banking 294

Digital Banking Mobile Study 294

FICO

JANUARY 11, 2022

Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! We are kicking off a series of 5 blog posts that take a deeper dive into these posts, grouping the 11 commandments into common themes. Respect the data.

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

Chris Skinner

SEPTEMBER 16, 2019

I was recently asked by Volante Technologies to consider what being a digital bank means, specifically for a commercial bank and, even more specifically, the bank’s payments and treasury services. appeared first on Chris Skinner's blog.

Payments 311

Payments Digital Banking Retail Technology 311

Chris Skinner

JUNE 18, 2019

He’s written quite a few columns on Forbes that are clickbait: Customers don’t want digital banking The FinTech fast follower fallacy (which I spotted just after writing this yesterday) His latest created quite a twitter furore and was targeted at … The post Monzo and Marcus: American challengers or just noise?

Digital Banking 401

Digital Banking Fintech Innovation 401

Accenture

AUGUST 3, 2021

In this short series of blogs I’m exploring how the behaviour of UK financial services customers has changed amid the pandemic. In the first two posts, I drew on the UK findings of our Banking Consumer Study: Making digital more human to examine how COVID-19 has affected the shift to digital banking services across different….

How To 222

How To Study Digital Banking Customer Experience 222

Chris Skinner

JANUARY 26, 2020

The main blog headlines are … Survey: Banks just aren’t ready for digital I’ve just been reading Jim Marous’s Digital Banking Report which ties in nicely with my new book Doing Digital, as the themes are similar.

Maine 233

Maine Survey Digital Banking Report 233

Accenture

APRIL 19, 2021

The spike in demand for digital banking experiences caused by the COVID-19 pandemic has already reshaped the global banking industry. As our recent Global Banking Consumer Study found, the pandemic has driven a huge shift towards digital interactions in every market.

Study 261

Study Digital Banking Examples Mobile 261

Accenture

JUNE 24, 2024

It sparked an interesting conversation about current adoption journeys, strategic priorities, and the exciting possibilities ahead for banks. I thought I’d share some of the… The post The impact of generative AI in banking appeared first on Accenture Banking Blog.

Industry 411

Industry Report Digital Banking 411

Accenture

OCTOBER 10, 2022

While customers trust banks with their money, only 19% of them say they are interested in receiving advice from a bank. And the more digital banks become, the less connected they are with their customers. As banks rapidly boosted their digital touchpoints during the pandemic, now is the time to….

Digital Banking 195

Digital Banking Customer Experience 195

Accenture

SEPTEMBER 20, 2023

In this post, they explain how central banks can go about changing the way they use data and… The post Reviving the central bank: Getting (everyone) on the data train appeared first on Accenture Banking Blog.

Training 529

Training Data Digital Banking Regulation 529

Chris Skinner

JULY 27, 2020

Things we’re reading today include … Where the founders of Europe’s top 10 digital banks began their careers Deutsche Bank’s pay predicament is a bad omen for rivals. Tumble weeds in finance hubs Not for the faint of heart, is it time to buy bank shares?

Digital Banking 310

Digital Banking 310

Chris Skinner

FEBRUARY 7, 2019

A few years ago, I was invited to talk with Equitable Bank in Canada about digital banking. Since then, they’ve launched their digital bank called EQ Bank.

Digital Banking 289

Digital Banking Marketing Case Study Study 289

Chris Skinner

MAY 11, 2020

Things we’re reading today include … Barclays still banking on climate breakdown UBS eyes digital bank licence in China Judo Bank achieves Unicorn status on $230 million fund raise Bitcoin goes through third ‘halving’, falls vs U.S.

Bitcoin 294

Bitcoin Digital Banking 294

Chris Skinner

NOVEMBER 20, 2018

I’m regularly asked why I don’t think banks are doing digital yet, and my answer consists of a series of steps. First, does the banks’ leadership team talk about digital, digital banking, digital investment and digital transformation? Invariably, all bank people tell me yes.

Leadership 320

Leadership Digital Banking 320

Accenture

AUGUST 18, 2016

I recently blogged about a four-step process for executing a bank’s digital agenda. Our experience shows that when it comes to executing such an agenda, there are a number of factors that increase the likelihood of success: A clearly articulated. Read more.

Digital Banking 150

Digital Banking 150

Accenture

MAY 31, 2023

For a closer look at the challenges and opportunities they face amid today’s breakneck pace of digital change, I’m turning my blog over to my colleagues Rohit… The post It’s now or never: Time for central banks to embrace change appeared first on Accenture Banking Blog.

System 322

System Digital Banking Regulation 322