Chris Skinner

MARCH 15, 2018

I was in a conversation the other day where someone asked me how I can tell if a bank is really trying to be a digital bank or just a bank. I … The post Are you really a digital bank? just shake it off) appeared first on Chris Skinner's blog.

Digital Banking 380

Digital Banking 380

Chris Skinner

JANUARY 16, 2019

Another key factor of the digital banks I’m talking to is that the customer is their primary focus. This is something I’ve found quite rare in most banks, as the retail customer is … The post Digital banks are led by clear customer-obsessed principles appeared first on Chris Skinner's blog.

Digital Banking 369

Digital Banking Retail 369

Chris Skinner

MAY 3, 2020

In the latest example of a bank that couldn’t hack the digital bank market, RBS gave up on Bó last week. It surprised me as the bank only launched last November, to a fanfare of £100 million investment and the acquisition of the start-up they had been co-funding, Loot.

Digital Banking 373

Digital Banking Examples Marketing 373

Chris Skinner

SEPTEMBER 5, 2018

I recently blogged about JP Morgan Chase spending $10 billion a year on technology of which $3 billion goes into new projects. There were then several other announcements that caught my attention about Citibank and Bank of America investing similar amounts in digital. appeared first on Chris Skinner's blog.

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Digital Banking America Technology Fintech 323

Chris Skinner

MAY 5, 2020

I was recently watching an online poll that asked the best way for a traditional bank to compete with the new digital banks. Should they build a new bank, buy a digital bank competitor, or transform the old bank? appeared first on Chris Skinner's blog.

Digital Banking 540

Digital Banking Online 540

Chris Skinner

JANUARY 17, 2019

I always remember the comment … The post Digital banks look more like Big Tech and vice versa appeared first on Chris Skinner's blog. People with experience at Netflix, Alibaba, Amazon and Tencent are in strong demand, especially those who can code.

Digital Banking 321

Digital Banking Study 321

Accenture

JUNE 1, 2021

In my first blog in this short series on how the behaviour of UK financial services customers has changed amid the pandemic, I looked at the way COVID-19 has accelerated consumers’ migration to digital banking services. And I drew on the UK findings from our Banking Consumer Study: Making digital more human to examine the….

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Study Digital Banking 525

Chris Skinner

JANUARY 22, 2020

I’ve just been reading Jim Marous’s Digital Banking Report which ties in nicely with my new book Doing Digital, as the themes are similar.

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Survey Digital Banking Report 472

Accenture

MARCH 30, 2021

The COVID-19 pandemic has driven a rapid uptake of digital banking around the world. The incredible speed of the adoption has rewritten some of the fundamentals of the industry, including how consumers behave and what they expect from banks in 2021.

Study 465

Study Digital Banking Industry Payments 465

Chris Skinner

JANUARY 20, 2020

Varun Mittal, Associate Partner with EY, recently posted a couple of interesting slides about the launch of virtual banking licences to encourage challenger banks in Asia. If you’re not aware, there’s a great deal of digital banking activity across Asia.

Digital Banking 413

Digital Banking Case Study Study Fintech 413

Chris Skinner

JUNE 18, 2019

He’s written quite a few columns on Forbes that are clickbait: Customers don’t want digital banking The FinTech fast follower fallacy (which I spotted just after writing this yesterday) His latest created quite a twitter furore and was targeted at … The post Monzo and Marcus: American challengers or just noise?

Digital Banking 401

Digital Banking Fintech Innovation 401

Chris Skinner

AUGUST 3, 2020

Things we’re reading today include … Bakery manager sacked for using own bank card to help elderly customers blocked from paying with cash Lloyds bank manager ‘sacked for helping customer open mail’ Monzo’s losses double as popular UK digital bank warns of pandemic uncertainty Canary Wharf Group recalls staff to … The (..)

Digital Banking 418

Digital Banking Groups Management Cards 418

Chris Skinner

JUNE 29, 2020

During my MoneyBox interview about Wirecard (see end of this blog), Paul asked me the question: how could this happen again? This means this is not the end … The post BaaS works, it’s the regulations that don’t appeared first on Chris Skinner's blog. What’s next? And I said, we learn from our mistakes.

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Regulation Fintech Digital Banking 537

Chris Skinner

APRIL 15, 2020

There’s a great write-up by one of my guest contributors Alex Johnson, about the bad sales culture of most banks. Admittedly, he says it’s partly inspired by my blog of last year about challenger banks, but his write-up takes it further and has a swipe at the whole bank culture … The post Should retail banks be retailers?

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Retail Digital Banking 527

Chris Skinner

SEPTEMBER 16, 2019

I was recently asked by Volante Technologies to consider what being a digital bank means, specifically for a commercial bank and, even more specifically, the bank’s payments and treasury services. appeared first on Chris Skinner's blog.

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Payments Digital Banking Retail Technology 311

Accenture

OCTOBER 26, 2020

This thought leadership piece – and the related blogs that will explore key topics – will outline why, in the post-COVID-19 era, marketplaces will prove a crucial operating area for banks. We will illustrate how some leaders have ventured profitably into this space, and will explain the steps banks can take to create marketplaces of….

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Leadership Operations System Digital Banking 478

Chris Skinner

NOVEMBER 20, 2018

I’m regularly asked why I don’t think banks are doing digital yet, and my answer consists of a series of steps. First, does the banks’ leadership team talk about digital, digital banking, digital investment and digital transformation? Invariably, all bank people tell me yes.

Leadership 320

Leadership Digital Banking 320

Chris Skinner

FEBRUARY 7, 2019

A few years ago, I was invited to talk with Equitable Bank in Canada about digital banking. Since then, they’ve launched their digital bank called EQ Bank.

Digital Banking 289

Digital Banking Marketing Case Study Study 289

Accenture

FEBRUARY 22, 2022

The post Banking in the metaverse: the next frontier appeared first on Accenture Banking Blog. While extended reality (XR) technology has been around for some time, the topic’s momentum has recently accelerated with some analysts now predicting the metaverse to be an $8 trillion opportunity.….

Technology 545

Technology Digital Banking 545

Chris Skinner

JUNE 26, 2020

appeared first on Chris Skinner's blog.

Case Study 541

Case Study Study Digital Banking Fintech 541

Chris Skinner

JULY 29, 2020

For several months this year, banks across Hubei province, an area home to 60 million people, shut their … The post When the banks closed, no-one cared appeared first on Chris Skinner's blog.

Case Study 541

Case Study Study Digital Banking Fintech 541

Chris Skinner

MARCH 28, 2019

I used to blog about blockchain and distributed ledger technology (DLT) almost once a week … four years ago. Today, I hardly blog about it at all.

blockchain 419

blockchain Fintech Technology Digital Banking 419

Chris Skinner

MAY 11, 2020

I realised this early on, when I saw that FinTech firms who were born on the internet were far more ready for working from home than traditional banks who depend on branches, buildings, office and physicality. In fact, this … The post Dealing with a crisis: FinTech versus Bank appeared first on Chris Skinner's blog.

Fintech 537

Fintech Digital Banking 537

Chris Skinner

MARCH 1, 2020

However, I’m writing this one today because the word … The post What does ‘digital transformation’ really mean? appeared first on Chris Skinner's blog. I’m tempted to write the ABC of technology buzzwords, but know there cannot be any that start with X or Z*.

Big Data 535

Big Data blockchain Data Technology 535

Chris Skinner

JUNE 24, 2020

Alessandro then goes on to cite the key things that banking … The post Is FinTech getting it wrong? Focus on needs and wants appeared first on Chris Skinner's blog. They’re just modifying and improving it.

Fintech 533

Fintech Digital Banking 533

Chris Skinner

JULY 9, 2020

appeared first on Chris Skinner's blog. The time for neobanks is now. Here’s their summary of thinking: Neobanking 2.0: Global … The post Neobanks: are they really challenging?

Company 528

Company Digital Banking Fintech 528

Chris Skinner

NOVEMBER 26, 2019

By way of example, an email from a friend: I am just exactly as loyal to my bank as they are to me, which is to say not … The post The real reason people don’t change banks appeared first on Chris Skinner's blog.

Examples 527

Examples Digital Banking Fintech 527

Accenture

AUGUST 8, 2021

The post Delight customers with easy and invisible payment experiences appeared first on Accenture Banking Blog. The way they made their regular purchases changed too—for example, getting their groceries delivered to their door or picking them up curbside. They didn’t want to think about the payment….

Payments 541

Payments Maine Examples Online 541

Chris Skinner

JANUARY 22, 2019

In another guest post related to industry versus digital banking Marko Wenthin, co-founder of solarisBank, sent this insight into my discussion of FinTech banks last week. appeared first on Chris Skinner's blog.

Digital Banking 292

Digital Banking Fintech Industry 292

Chris Skinner

JULY 27, 2020

Things we’re reading today include … Where the founders of Europe’s top 10 digital banks began their careers Deutsche Bank’s pay predicament is a bad omen for rivals. Tumble weeds in finance hubs Not for the faint of heart, is it time to buy bank shares?

Digital Banking 310

Digital Banking 310

Chris Skinner

MARCH 26, 2020

I’ll share many of … The post Doing digital with big banks appeared first on Chris Skinner's blog. It’s the result of two years primary and secondary research and, to pay it its due, has been featured in many interviews with me recently.

Digital Banking 504

Digital Banking 504

Accenture

MARCH 30, 2021

Canadian banks appear to be facing a paradox. The COVID-19 pandemic has kicked the uptake of digital banking into hyperdrive. Fifty percent of consumers now interact with their bank through mobile apps or websites at least once a week, compared to 32 percent in 2018.

Digital Banking 294

Digital Banking Mobile Study 294

Chris Skinner

OCTOBER 13, 2019

Now that’s a contentious title for a blog, but purposefully so. Old banks can compete in the new world if they’re smart … it’s just that so many of them are dumb. Dumb with data, as I’ve blogged before. The first is that … The post Why dumb old banks can’t compete appeared first on Chris Skinner's blog.

Examples 394

Examples Data Digital Banking 394

Accenture

SEPTEMBER 20, 2023

In this post, they explain how central banks can go about changing the way they use data and… The post Reviving the central bank: Getting (everyone) on the data train appeared first on Accenture Banking Blog.

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Training Data Digital Banking Regulation 510

Chris Skinner

MARCH 19, 2019

A year ago I blogged about invisible banking and that I have some issues with it, namely that the bank brand disappears and the customer finds it too easy to spend without thinking.

Branding 419

Branding Digital Banking Fintech 419

Chris Skinner

MARCH 19, 2019

A year ago I blogged about invisible banking and that I have some issues with it, namely that the bank brand disappears and the customer finds it too easy to spend without thinking.

Branding 419

Branding Digital Banking Fintech 419

Chris Skinner

MAY 7, 2019

I blogged in March (Transforming the bank – three phases of change) about the method to make systems change happen to transform the bank. In another conversation, I then realised that there are three phases of organisational change to transform the bank.

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Leadership System Digital Banking Fintech 419