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Digital dragon: Navigating Asia’s digital banking market

Accenture

Instead, retail customers and small- and medium-sized enterprise (SME) clients will use digital ecosystems to help…. The post Digital dragon: Navigating Asia’s digital banking market appeared first on Accenture Banking Blog.

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Going digital: Two speeds for growth market banks

Accenture

Flat economic growth and rising competition are forcing banks in growth markets to step up investment in digital technologies. But many banks are wary of committing themselves to an extensive digital transformation of their businesses. They view such large-scale change as…. They view such large-scale change as….

Marketing 492
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Little Bó peeps … creeps … and sleeps … why big banks fail at digital banks

Chris Skinner

In the latest example of a bank that couldn’t hack the digital bank market, RBS gave up on Bó last week. It surprised me as the bank only launched last November, to a fanfare of £100 million investment and the acquisition of the start-up they had been co-funding, Loot.

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Customer intelligent marketing is not a scary thing

Chris Skinner

I grew up as a marketing guy. My first career roles were in marketing. I was trained by Kotler and Drucker, and still hold true to first principles of marketing: the 4 P’s or, if you’re not a marketing person, product, price, place and promotion.

Marketing 283
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Digital Banking Transformation: Why Most Fail and How to Fix It

Realwired Appraisal Management Blog

Why do most digital banking transformations fail? Digital transformation leads to better business outcomes, including increased customer acquisition, improved retention rates and faster time to market. Three top reasons. Why it matters.

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Finding the Human Touch in an Increasingly Digital World

Accenture

The spike in demand for digital banking experiences caused by the COVID-19 pandemic has already reshaped the global banking industry. As our recent Global Banking Consumer Study found, the pandemic has driven a huge shift towards digital interactions in every market.

Study 261
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EQ Bank, Canada: a customer-obsessed bank

Chris Skinner

A few years ago, I was invited to talk with Equitable Bank in Canada about digital banking. Since then, they’ve launched their digital bank called EQ Bank.