Independent Banker

MARCH 15, 2015

Increasingly, more digitally connected consumers are saying yes to that question with their community bank. For many community banks, telephone calls still generate the highest volumes of customer service interactions. Several retail service experts say it will apply to your community bank, if it doesn’t already. 1% Don’t know.

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American Banker

JULY 20, 2016

Executives at several minority-owned community banks nationwide, including OneUnited Bank in Boston and Carver Federal Savings Bank in New York, say they have received a windfall of deposits in recent weeks, coinciding with the introduction of the Black Money Matters Project.

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American Banker

JUNE 3, 2016

Aspiration, a nonbank that is working with a Boston bank, has a model that is proving that some clients will voluntarily pay fees. Bankers have long complained that customers are fee averse.

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Boston How To Branch Strategies Community Bank 28

Independent Banker

JULY 31, 2022

Fallout from recent global events presents an obstacle to generating revenue for community banks. As we enter budgeting season, the answers might be found in a mix of strategies. It’s certainly an interesting time to be a community bank, but there are still plenty of ways to make efficiencies with an eye on profitability. ?

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