PYMNTS

JULY 21, 2017

Between 2015 to 2016, consumer expectations for multiple purchase options grew from 61 percent up to 74 percent according to Retail Systems Research’s 2016 Customer Experience/Unified Commerce Benchmark Survey. Through this omnichannel experience, retailers have more ways to connect with consumers.

Retail 137

Retail social media Customer Experience Boston 137

PYMNTS

JANUARY 23, 2020

We’ll skip the obligatory “un-Happy Meal” joke, because that misstep for a fast food titan demonstrates the slings and arrows of quick-service restaurant (QSR) automation, its importance to customer experience, and how even the industry’s best can still get a major rollout wrong. Delivering Customer Loyalty.

Dallas 131

Dallas Customer Experience Boston Mobile 131

PYMNTS

SEPTEMBER 19, 2017

According to the “2017 Digital Commerce Benchmark Survey,” conducted by Boston Retail Partners (BRP), some 65 percent of retailers will offer same-day delivery within the next two years. The study found 38 percent of retailers indicate personalization is the top goal for digital customer experience. As of today (Sept.

Retail 101

Retail Boston Study Branding 101

PYMNTS

OCTOBER 16, 2019

Boston startup True Tickets is teaming up with the Broadway theater company The Shubert Organization for blockchain-based mobile ticket delivery , the companies said in a press release Wednesday (Oct. Shubert Ticketing sells tickets through its retail brand, Telecharge, as well as through hundreds of third-party agents.

blockchain 108

blockchain Boston US Customer Experience 108

PYMNTS

AUGUST 23, 2019

Online furniture retailers are stepping further into the world of physical retail with permanent brick-and-mortar stores. Wayfair , for instance, opened a store at the Natick Mall in suburban Boston, where consumers can experience products firsthand before making a purchase, after debuting a pop-up shop there last year.

Retail 109

Retail Boston Kentucky New Jersey 109

PYMNTS

OCTOBER 16, 2019

Boston startup True Tickets is teaming up with the Broadway theater company The Shubert Organization for blockchain-based mobile ticket delivery , the companies said in a press release Wednesday (Oct. Shubert Ticketing sells tickets through its retail brand, Telecharge, as well as through hundreds of third-party agents.

blockchain 100

blockchain Boston US Customer Experience 100

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

MAY 19, 2016

A number of major retailers have already adopted processes that let customers stay strapped in their seatbelts while receiving state-of-the-art service. This month, a number of advancements were made to the omnichannel space — all aimed at bringing merchants one step closer to offering a totally seamless customer experience.

St. Louis 105

St. Louis Boston Retail Customer Experience 105

PYMNTS

FEBRUARY 4, 2019

The plan from our perspective was to create a user experience online first that would enable shoppers to easily customize a piece,” said Royer. The marketing tool that ended up working best for the brand was opening a physical store — and giving customers a chance to interact with their line of couches.

San Francisco 122

San Francisco Branding Austin Customer Experience 122

PYMNTS

JANUARY 26, 2018

Finding a pair that fits her waist comfortably without needing to be hemmed six inches is a nearly impossible task even in a store, where she can try on pair after pair — let alone online, where she essentially has to guess whether the jeans will fit, and then go through the rigmarole of returning them if they don’t. Fashion Tech.

Data 116

Data Las Vegas Branding Online 116

PYMNTS

DECEMBER 26, 2019

It launched the expansion into San Francisco in January, with plans to extend the service into New York, Boston, Los Angeles, Washington, D.C. Starbucks kicked off 2019 by adding additional cities to its delivery network through a partnership with Uber Eats. and Chicago.

Retail 134

Retail New York City Los Angeles New York 134

PYMNTS

APRIL 2, 2018

Josh Glover, EVP of the Americas at banking technology provider nCino, said that when it comes to corporate banking and lending, the end-user experience is just as much of a focus for traditional banks engaging in digital transformation as it is in the consumer banking market.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

FEBRUARY 4, 2019

To serve customers who want to shop in stores and online, retailers and solution providers are working to offer a unified retail experience across multiple channels. The finding was reported by Boston Retail Partners in its 20th annual POS/Customer Engagement Benchmark Survey.

Innovation 126

Innovation Retail Mobile Massachusetts 126

PYMNTS

NOVEMBER 28, 2018

And while most might despair at the knowledge that it is almost impossible to know with certainty if that expensive dog food is actually worth the cost, Ollie Co-Founder Gabby Slome responded by creating her own premium dog food firm online to offer preservative-free, fresh and homemade dog food.

Oklahoma 139

Oklahoma Oklahoma City New Jersey Philadelphia 139

PYMNTS

FEBRUARY 4, 2019

The plan from our perspective was to create a user experience online first that would enable shoppers to easily customize a piece,” said Royer. The marketing tool that ended up working best for the brand was opening a physical store – and giving customers a change interact with their line of couches.

San Francisco 101

San Francisco Branding Austin Customer Experience 101

PYMNTS

AUGUST 18, 2016

And one of the most valuable forms of data right now is behavioral data because it tells a retailer or brand where a customer or potential customer goes, does and spends their time and money on. We can not only help them trigger experiences when you are near their store or in their store,” Bairstow said. “We

Data 100

Data Meeting Company San Francisco 100

PYMNTS

NOVEMBER 29, 2017

The goal, he said, is to start with a customer experience that is already an improvement on today’s broken process, and from there continue layering on value so that the customer isn’t just having an improved experience, but a bona fide good one. Unlocking Hidden Value For Suppliers.

Groups 139

Groups Branding Boston US 139

PYMNTS

MARCH 15, 2019

As it stands, mobile ordering is available at the chain’s Denver, Boston and Houston locations — and more markets are said to be in the works for this year. The quick-service restaurant (QSR) chain plans to mark the new collaboration by offering free delivery during the weekend of St.

Mobile 108

Mobile Retail Houston Denver 108

PYMNTS

MAY 13, 2016

Leena Munjal, senior vice president of customer experience and integrated retail at Sears, told the outlet: “Obviously, we want to move the needle. As for the potential for expanding the format to other states and cities in the U.S., Successful brick-and-mortar retail strategy = Greek yogurt?

Retail 100

Retail San Diego Los Angeles Colorado 100

PYMNTS

APRIL 20, 2017

I tried last night to make a reservation from Boston to San Francisco, and it told me that I had presented it with a first: There were no flights between those two cities. The brand has vowed of late to “transform the customer experience,” and it seems as though bots will be part of that equation. Western Union.

Groups 104

Groups San Francisco New York City Cards 104

CB Insights

JULY 19, 2017

From their humble, skunkworks-style origins in Palo Alto to their current offices in Sunnyvale, Cupertino, Seattle, and Boston, they’ve scaled up to attack new projects but keep the same focus on experimentation and innovation that helped them build the first Kindle. Telecommunications. AT&T. Founded: 2016. Founded: 2005. Founded: 2014.

Innovation 74

Innovation San Francisco Technology Mobile 74

William Mills

MAY 9, 2018

HQ: Boston, MA. Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience. HQ: Boston, MA. Website: projectfinance.io. Twitter: @yourfinanceapp.

Security 40

Security Samsung Strategy San Jose 40

Fintech Labs Insights

DECEMBER 2, 2021

And lack of transparency, along with just plain bad customer experience, are big contributors to this insurance gap. Enter the digital insurance challengers aiming to fill the gaps through simple online/mobile interfaces. Related: Top 17 Online Digital Corporate Credit Cards for Small Businesses (Dec 2021). Bizinsure.

Online 15

Online Denver DC Atlanta 15

Fintech Labs Insights

JUNE 27, 2023

And lack of transparency, along with just plain bad customer experience, are big contributors to this insurance gap. Enter the digital insurance challengers aiming to fill the gaps through simple online/mobile interfaces. Related: Top 9 Online Digital Payment Processors for Small Businesses (SMB): June 2023 Top 9 U.S.

Online 15

Online Denver San Francisco DC 15

William Mills

MAY 11, 2016

Chip card reader for when customers are shopping online to improve security. Integrate with any online merchant site. Customers can store all of their online profiles in one secure location to improve user experience. ^KT. Showing a data segmentation manager on a map of the Boston area.

Mobile 41

Mobile Video social media Data 41

PopularBank

FEBRUARY 25, 2020

Austin came to the Popular Bank Associate Trainee Program from Boston College, where he majored in finance and accounting and minored in philosophy. The first project that we worked on and was tasked to complete was the US Customer Experience Dashboard. Meet Austin Parisi. Alumnus, 2018 Popular Bank Associate Trainee Program.

Puerto Rico 52

Puerto Rico Austin Study Meeting 52

PYMNTS

AUGUST 8, 2017

With PwC’s projected significant increase in the AI market over the next two-and-a-half years — alongside Boston Retail Partners’ research showing 45 percent of retailers ramping up AI use in the next three years — it’s no wonder consumer behaviors have begun to change as well.

Retail 128

Retail Customer Experience Branding Boston 128

Independent Banker

SEPTEMBER 30, 2021

Building trust in your institution has a lot to do with technology, from implementing strong data security practices to humanizing your online customer interactions. I think when customers are ready to change their banking relationship, they head our way because of the work we do in the community.”. Illustration by Ahoy There.

Community 139

Community Community Bank social media Security 139

CB Insights

DECEMBER 19, 2017

Digital laggards – Many big-box retailers either failed or were too late to establish an online presence. In 2018, the company has agreed to close at least 26 UK-based warehouse-size stores and focus on higher-performing stores and online commerce. Date: September 2017. Category/Product(s): Footwear. Date: March 2017.

Retail 78

Retail Branding Company Capital 78