PYMNTS

NOVEMBER 5, 2019

A relentless focus on customer experience and simplifying complexity are the defining characteristics of the most valuable companies in the world today. While there, Orgel was most recently involved in the launch of the new Apple Card. Flywire announced his appointment Tuesday (Nov. 5) to the newly created position.

Apple 152

Apple Leadership Customer Experience Boston 152

PYMNTS

JANUARY 23, 2020

We’ll skip the obligatory “un-Happy Meal” joke, because that misstep for a fast food titan demonstrates the slings and arrows of quick-service restaurant (QSR) automation, its importance to customer experience, and how even the industry’s best can still get a major rollout wrong. Delivering Customer Loyalty.

Dallas 131

Dallas Customer Experience Boston Mobile 131

PYMNTS

SEPTEMBER 27, 2017

We all want to know what ‘it’ is it in our technology, our clothes and our personal lives.”. But despite the general interest in the area, the conversations around innovation and what’s next in technology isn’t always directed at women, or particularly tailored to their interests. And physical.

Groups 158

Groups Las Vegas Retail Branding 158

PYMNTS

APRIL 2, 2018

Josh Glover, EVP of the Americas at banking technology provider nCino, said that when it comes to corporate banking and lending, the end-user experience is just as much of a focus for traditional banks engaging in digital transformation as it is in the consumer banking market. According to Glover, that means banks in the U.S.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

OCTOBER 16, 2019

Boston startup True Tickets is teaming up with the Broadway theater company The Shubert Organization for blockchain-based mobile ticket delivery , the companies said in a press release Wednesday (Oct. We see True Tickets as a leader in the space and are excited to put their technology to the test on Broadway.”.

blockchain 108

blockchain Boston US Customer Experience 108

PYMNTS

JUNE 20, 2018

Banks are turning to digital technology to enhance the customer experience — and reduce payment friction — in an effort to boost top and bottom lines. While JPMorgan Chase has invested in technology for years, the focus has so far been to help traders, portfolio managers and others inside the bank. JPMorgan Chase.

Mobile 150

Mobile Innovation Payments America 150

Celent Banking

JANUARY 20, 2017

Ongoing innovation in banking technology is clearly beginning to pay off, and we’ve been privileged to learn an immense amount from all of the financial institutions that took the time to tell us about their how they’ve been using technology and innovation to serve customers better, become more efficient, and mitigate risk.

Case Study 100

Case Study Boston Innovation Massachusetts 100

PYMNTS

OCTOBER 16, 2019

Boston startup True Tickets is teaming up with the Broadway theater company The Shubert Organization for blockchain-based mobile ticket delivery , the companies said in a press release Wednesday (Oct. We see True Tickets as a leader in the space and are excited to put their technology to the test on Broadway.”.

blockchain 100

blockchain Boston US Customer Experience 100

PYMNTS

NOVEMBER 8, 2017

Consumers aspire to live a connected life and crave solutions that make this possible,” said Ruth Crowley, vice president of customer experience design at Lowe’s. Smart home products simplify life — but the technology can sometimes be confusing or intimidating. Smart Home powered by b8ta is available in select major U.S.

Los Angeles 109

Los Angeles San Francisco Raleigh New York City 109

PYMNTS

AUGUST 8, 2017

In an effort to raise the bar on the consumer experience, many in the retail industry have slowly begun integrating more aspects of AI, including machine learning and natural language processing. What AI essentially does for retailers is help them to improve customer service.

Retail 128

Retail Customer Experience Boston Branding 128

PYMNTS

MAY 19, 2016

A number of major retailers have already adopted processes that let customers stay strapped in their seatbelts while receiving state-of-the-art service. This month, a number of advancements were made to the omnichannel space — all aimed at bringing merchants one step closer to offering a totally seamless customer experience.

St. Louis 105

St. Louis Boston Retail Customer Experience 105

Celent Banking

FEBRUARY 24, 2017

When evaluating this year’s Model Bank submissions that are targeted at small business and corporate clients, we identified a number of excellent initiatives in each of the five overall categories: Customer Experience. Operations and Risk. Legacy Transformation / IT Platform Innovations. Emerging Innovation. payroll services).

Innovation 114

Innovation Boston Technology Management 114

PYMNTS

DECEMBER 26, 2019

To help bring these options to more consumers, retailers and technology companies decided to join forces. It launched the expansion into San Francisco in January, with plans to extend the service into New York, Boston, Los Angeles, Washington, D.C. and Chicago.

Retail 134

Retail New York City Los Angeles New York 134

PYMNTS

FEBRUARY 4, 2019

Chief Information Officer John Lauderbach said in a press release in early January, “Our adoption of the company’s premium point-of-sale technology has already proven successful by enabling faster, more frictionless transactions for both our associates and customers.”. Roche Bros.

Innovation 126

Innovation Retail Mobile Massachusetts 126

PYMNTS

JANUARY 26, 2018

These inventions use technologies like 4D imaging and touchless interaction to guide users through makeup tutorials or provide beauty regimen advice. Customers experience more confidence and less friction. Therefore, it’s not satisfying to customers and doesn’t help answer the question of whether to buy the product.”.

Data 116

Data Las Vegas Branding Online 116

PYMNTS

APRIL 27, 2018

Achieving those mission-critical seconds has never had more options, with the QSR industry in the midst of enjoying a boom in new technologies that promise to reduce wait times while boosting food quality and customer service. The restaurant, Spyce , is set to open this spring in central Boston.

Innovation 105

Innovation Study Google Survey 105

PYMNTS

AUGUST 18, 2016

And one of the most valuable forms of data right now is behavioral data because it tells a retailer or brand where a customer or potential customer goes, does and spends their time and money on. when Apple realized the value in being able to track its customers’ movements and patterns and in-housed development of the technology).

Data 100

Data Meeting Company San Francisco 100

Celent Banking

FEBRUARY 28, 2017

While some banks are rolling out Open API development portals in response to regulations like PSD2, the Model Bank candidates in this category are using APIs to improve the customer experience. Join us for the 10 th annual Innovation and Insight Day on April 4 th in Boston. I look forward to seeing you there.

Innovation 100

Innovation Lending Boston Trends 100

Celent Banking

FEBRUARY 28, 2017

While some banks are rolling out Open API development portals in response to regulations like PSD2, the Model Bank candidates in this category are using APIs to improve the customer experience. Join us for the 10 th annual Innovation and Insight Day on April 4 th in Boston. I look forward to seeing you there.

Innovation 100

Innovation Lending Boston Trends 100

PYMNTS

NOVEMBER 13, 2017

At peak hours, a b8ta expert will be on-site to answer questions, but customers are also free to explore the products on their own. We’re not a tech store,” said Ruth Crowley, Lowe’s VP of Customer Experience Design. Smart Home Powered by b8ta” is available in select major U.S.

Los Angeles 112

Los Angeles San Francisco Raleigh New York City 112

PYMNTS

OCTOBER 20, 2017

Like so much of the retail industry, hospitality is all about customer experience. A happy customer is an asset and a source of repeat revenue, either because they will stay at the hotel chain again themselves or because they will recommend it to family and friends. Aloft Hotel — Boston Seaport & Santa Clara, California.

Las Vegas 108

Las Vegas Los Angeles Hawaii California 108

PYMNTS

NOVEMBER 29, 2017

The goal, he said, is to start with a customer experience that is already an improvement on today’s broken process, and from there continue layering on value so that the customer isn’t just having an improved experience, but a bona fide good one.

Groups 139

Groups Branding Boston US 139

PYMNTS

JUNE 9, 2017

The customer’s physical presence gives a sales associate a lot of information to work with to build a customized experience for each shopper. It’s not always perfect, but when it is, it’s a magical experience for a customer.”. That’s where bricks-and-mortar, Ali said, have something of an advantage.

Retail 116

Retail Mobile Miami Marketing 116

PYMNTS

MARCH 15, 2019

Alternatively, customers can have their food sent straight to their seats in some of the theatres. As it stands, mobile ordering is available at the chain’s Denver, Boston and Houston locations — and more markets are said to be in the works for this year.

Mobile 108

Mobile Retail Houston Denver 108

CB Insights

AUGUST 27, 2020

Duck Creek Technologies , a Boston-based insurance software provider, raised $405M in its IPO this month, valuing the company at almost $3.5B. Get the slides and recording from our recent webinar to learn how insurtech startups are helping insurers cut costs, manage risks and improve customer experience. First name.

Boston 36

Boston Customer Experience Software Management 36

PYMNTS

JULY 20, 2017

Filling that hole — and making it easy for customers to get their drinks delivered right to their doors — is an area that caught the eye of many an innovator. Boston-based Drizly , which raised more than $35 million, has a foothold in 70 cities and a stated ambition to be the “Amazon of Alcohol.”

New York 100

New York Operations Retail Boston 100

PYMNTS

APRIL 20, 2017

I tried last night to make a reservation from Boston to San Francisco, and it told me that I had presented it with a first: There were no flights between those two cities. Within the next few months, the Amex bot will have artificial intelligence and servicing technology. At least that response only took a few seconds to get.

Groups 104

Groups San Francisco New York City Cards 104

CB Insights

JULY 19, 2017

Download this presentation from the CB Insights Innovation Summit to see the technologies, business models and distribution innovations that you should watch for in the next 5 to 10 years. Technology. Technology. Phillips Design focuses on new ideas and new technologies to improve the lives of their customers.

Innovation 74

Innovation San Francisco Technology Mobile 74

William Mills

MAY 9, 2018

Again another financial wellness platform using machine learning technology. HQ: Boston, MA. A TON of really old technology is being used in mortgage lending. In fact, Fiserv recently sold ALL of their mortgage technology to a PE firm. Info: Fiserv is a leading global leader in financial services technology solutions.

Security 40

Security Samsung Strategy San Jose 40

Fintech Labs Insights

MARCH 14, 2024

Some events pay referral or listing fees, which could impact positioning. Related: The 37 Biggest Fintech Conferences & Events in 2024 Mercury Adds Subscription Monitoring to its Banking Services Best New Fintech Products & Trends of 2024 (Feb update)

Conference 15

Conference Fintech Marketing Las Vegas 15

William Mills

MAY 11, 2016

Helping banks with customer retention by transforming data into knowledge about their customer’s engagement and key events on their journey. Race Data brought bank client on stage who is thrilled with the product, he also states that the technology gives context to bank call center employees as well. ^KT. Robert Armiak (CEO).

Video 40

Video Mobile social media Data 40

PopularBank

FEBRUARY 25, 2020

Austin came to the Popular Bank Associate Trainee Program from Boston College, where he majored in finance and accounting and minored in philosophy. It allowed me to expand past my studies and explore areas in marketing, operations and technology. . Meet Austin Parisi. Alumnus, 2018 Popular Bank Associate Trainee Program.

Puerto Rico 52

Puerto Rico Austin Study Meeting 52

Fintech Labs Insights

MAY 2, 2023

For the most part, financial technology event planners are organizing in-person gatherings, often with a virtual option. Event details, dates and prices are up-to-date at the time of publication but always check here for the latest.

Las Vegas 12

Las Vegas San Francisco San Diego Conference 12

Fintech Labs Insights

JULY 11, 2023

For the most part, financial technology event planners are organizing in-person gatherings, often with a virtual option. Event details, dates and prices are up-to-date at the time of publication but always check here for the latest.

Las Vegas 12

Las Vegas San Diego Conference Austin 12

PYMNTS

FEBRUARY 21, 2017

Retailers are scrambling to figure out the best ways to provide a more tailored and engaging experience. Providing a personalized experience is becoming more important as smart devices everywhere already provide it via technologies like machine learning and artificial intelligence. Welcome to the age of instant gratification.

Retail 109

Retail social media Survey Customer Experience 109

Abrigo

MAY 8, 2024

WATCH Takeaway 1 Understanding generative AI and how peers are using AI and genAI helps financial institution leaders and management vet the technology and related risks. Nevertheless, understanding the technology is crucial. Even if a financial institution isn’t yet using the technology, it can learn from peers.

Examples 221

Examples Fraud Resources Risk Management 221

Gonzobanker

DECEMBER 17, 2021

Simultaneously the bank invested in Paladin Fraud, Trabian Technology, and Chartwell Compliance to provide compliance and risk management solutions in the complex and connected web of fintech partnerships. Brandon Dewitt, MX co-founder and chief technology officer. Tom Sargent, CEO, First Technology Credit Union.

Fintech 133

Fintech Strategy Leadership Lending 133