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The Right Retail Branch Strategy: Amazon-Style Tech or Starbucks Experience?

The Financial Brand

Will the future of retail banking be dominated by Amazon-style digital technologies? The post The Right Retail Branch Strategy: Amazon-Style Tech or Starbucks Experience? Or will those delivering a phenomenal experience like Starbucks win the war? appeared first on The Financial Brand.

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Making Banking Easier with Intelligent Branch

Cisco

Whether a retail bank, wealth management firm, credit union, or insurance company with a banking segment, the financial industry is facing dramatic changes on how best to accommodate customers, and what is the appropriate mix between brick-and-mortar bank branches, remote work, self-service ATMs, and digital platforms.

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When Will Retail Banking Return to ‘Normal’? Should It?

ABA Community Banking

The time is right to leverage the experiences of the past few months to make significant and sustainable changes to the branch environment. The post When Will Retail Banking Return to ‘Normal’? appeared first on ABA Banking Journal.

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Steal This 5-Step Banking Innovation Playbook from Gentle Monster

South State Correspondent

Step 5: Create Experiences While most banks worry about their branch layout to optimize traffic flow, Gentle Monster took a whole different approach and optimized their branches for attention. Each store is closer to an art exhibit than a retail outlet. Gentle Monster employs 100 people just focused on store design.

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What Reopening Plans Reveal About Retail Banking’s Future

The Financial Brand

The post What Reopening Plans Reveal About Retail Banking’s Future appeared first on The Financial Brand. Covid-19 comeback: Sampling of financial executives plus views of two Georgia bankers suggests a 'return to normal' will be anything but.

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Consumer Research Improves Bank Branch Design

The Financial Brand

Banking needs to design retail branches that satisfy the underlying needs of today’s digital engaged consumers.

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The Branch of the Future: What Does It Look Like?

The Financial Brand

Seven retail banking experts share their insights on branch design trends and outline their vision for banking services in the physical space.