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For inspiration in banking innovation, we often look to other industries. Honkook Kim and his Gentle Monster Brand is a perfect example. With financial hardship, competition from dominant players, and a startup budget, Gentle Monster faced many of the same challenges as a communitybank.
How the new generation of bankbranchdesigns builds community, brand and emotional connections. The post Branching Out appeared first on ABA Banking Journal.
ATMs with video connections to bank staff in a centralized back office have been getting a lot of buzz within the industry. For some communitybanks, video tellers, sometimes called interactive teller machines or ITMs, can work well for select markets or under certain conditions, experts say.
How the new generation of bankbranchdesigns builds community, brand and emotional connections. The post Branching Out appeared first on ABA Banking Journal.
But branches are being reborn amid a new sense of community. The post Digital Banking’s COVID Boom Drives Branch Transformation appeared first on The Financial Brand. Digital channels won the race for convenience.
Tom McGill of First Financial Bank led a session with our own Jim Burson where McGill pointed to the risks of single-service customers, the importance of customers advocating for your brand, and getting bank reporting accountability simplified across channels. The big theme was branch of the future. So, we get it.
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