Branch Design Branding Customer Experience 
Celent Banking
NOVEMBER 19, 2015
It stems from diversity in a number of factors: an institutions’ brand equity, desired customer experience, target market, legacy system capability and a host of other factors. Arguably, for many banks, radical changes are needed. Not everyone sees it this way (Figure 2). This diversity of opinion is to be expected.
South State Correspondent
MAY 1, 2024
Honkook Kim and his Gentle Monster Brand is a perfect example. The Banking Innovation Playbook – Step 1: Find a Niche Kim looked at the market and knew he needed traction in at least a single segment where he could create a brand and a following for Gentle Monster. These striking designs paid for themselves in media exposure.
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South State Correspondent
OCTOBER 20, 2022
While these rules were derived from improving time-on-task, they can enhance bank performance no matter what metrics a bank uses for customer, employee, or total experience (the combination of employee and customer experience). Design or pick the fastest customer experience.
The Financial Brand
JUNE 18, 2021
Branch network optimization is complex, but done correctly by harnessing data and customer experience research, it is highly rewarding. The post Three Essentials to Creating a High-Performing Branch Network appeared first on The Financial Brand - Banking Trends, Analysis & Insights.
The Financial Brand
JUNE 24, 2021
Digital signs should improve in-branch marketing, communications and customer experience. The post 7 Mistakes Financial Institutions Make With Digital Signage appeared first on The Financial Brand - Banking Trends, Analysis & Insights. But do they? Here's how to avoid common pitfalls.
The Financial Brand
AUGUST 24, 2021
The post Three Ways to Get Stalled Branch Projects Back on Track appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Timing and strategy are equally important as banks and credit unions address needed changes to their physical footprint and technology.
The Financial Brand
NOVEMBER 11, 2020
Renovating branches can be a tough sell, but a simple three-step approach can quickly make a huge difference to antiquated facilities. The post A Realistic Alternative to Putting Up with Outdated Bank Branches appeared first on The Financial Brand.
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