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The time is right to leverage the experiences of the past few months to make significant and sustainable changes to the branch environment. The post When Will Retail Banking Return to ‘Normal’? appeared first on ABA Banking Journal.
Digital channels won the race for convenience. But branches are being reborn amid a new sense of community. The post DigitalBanking’s COVID Boom Drives Branch Transformation appeared first on The Financial Brand.
With a focus on digitalbanking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. Worst practice of the sessions: “It’s an interesting time to be a bank and digitalbanking is part of an entire ecosystem.”
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