Remove Branch Design Remove Customer Experience Remove social media
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Steal This 5-Step Banking Innovation Playbook from Gentle Monster

South State Correspondent

Leveraging social media, Gentle Monster started to get traction. The Company then started to produce an array of innovative and experimental designs solely designed to capture attention, the most valuable commodity on earth. These striking designs paid for themselves in media exposure.

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7 Rules To Improve Total Experience Using the “Time-on-Task” Methodology

South State Correspondent

While these rules were derived from improving time-on-task, they can enhance bank performance no matter what metrics a bank uses for customer, employee, or total experience (the combination of employee and customer experience). Design or pick the fastest customer experience.

Policies 195
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Gonzo Goes to BAI Retail Delivery 2014: Sweet Home Chicago?

Gonzobanker

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. Barclaycard discussed its social media and crowdsourcing, including a site where customers share travel stories and openly discuss product options.

Chicago 96