Celent Banking

MAY 13, 2016

In my view, the most impressive aspect of this initiative isn’t so much Citi’s pushing the technology envelope; it’s the organizational effort that was likely required. Getting its branch operations, mobile product management, IT and LOB leadership aligned represents real commitment to innovation.

Branch Design 100

Branch Design Survey Leadership ATM 100

Jeff For Banks

SEPTEMBER 2, 2019

All the talk around the branch of the future is about design, staff levels, square footage, and technology. And the younger generation want help managing their budget, using the improved technology tools, and applying for loans. But look at our cool design! But look at our cool design! Long live the branch.

Branch Design 68

Branch Design Community Bank Strategy Survey 68

Gonzobanker

NOVEMBER 18, 2014

Favorite Gonzo quote of the event: “For 16 years, we’ve said our technology sucks … because it’s never good enough.” Pointing to creating sales opportunities with branch traffic declines, Verba talked about the power of instant issue/replacement debit cards and 1 million gift cards issued a year. So, we get it. Two jumped out.

Chicago 96

Chicago Retail Branch Design Training 96