South State Correspondent

OCTOBER 20, 2022

Design or pick the fastest customer experience. When designing or choosing new technology, select the one that employees or customers can complete the fastest. We have seen this a thousand times, and it is ALWAYS a mistake – banks do demos of technology but rarely try to use it themselves before purchasing it. The result?

Policies 195

Policies Training Customer Experience Examples 195

Independent Banker

JUNE 29, 2015

Interactive video ATMs draw attention as an alternative retail delivery option. ATMs with video connections to bank staff in a centralized back office have been getting a lot of buzz within the industry. Tellers at PCSB Bank’s central office can perform most tasks that on-site branch tellers can, Johnson says.

ATM 70

ATM Video Community Bank Community 70

PYMNTS

FEBRUARY 13, 2017

In an attempt to build banking and financial services products for literally everyone, Bank of America is experimenting with a fully automated branch design. For those who prefer their dealings with the outside world be as human-free as possible, there are now three BoA branches in the U.S. BoA is one of many U.S.

Data 122

Data Retail America Cards 122

The Financial Brand

AUGUST 29, 2016

Two-way video conferencing. Contactless technology. This branch has it all. Interactive touchscreens. Smart watches. Bluetooth sensors.

Video 22

Video Technology Branch Design 22

The Financial Brand

NOVEMBER 22, 2020

Moving beyond masks, financial institutions use technology to reduce the need for branch visits, and make people safer when they do come in. The post As COVID Spikes, Branch Safety Is Back in the Spotlight appeared first on The Financial Brand.

Branding 34

Branding Technology Branch Design Customer Experience 34

The Financial Brand

NOVEMBER 10, 2021

With branch networks sharply reduced and their purpose changing, four experts reveal what the modern branch must have to succeed. The post What Bank & Credit Union Branches Must Look Like in 2022 and Beyond appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 39

Banking Trends Analysis Trends Branding 39

Gonzobanker

NOVEMBER 18, 2014

Favorite Gonzo quote of the event: “For 16 years, we’ve said our technology sucks … because it’s never good enough.” Pointing to creating sales opportunities with branch traffic declines, Verba talked about the power of instant issue/replacement debit cards and 1 million gift cards issued a year. So, we get it.

Chicago 97

Chicago Retail Branch Design Training 97