Independent Banker

SEPTEMBER 1, 2021

No one expects you to be a mind-reader,” said Tim Klatt, Director of Retail Strategies for La Macchia Group. Are you curious if your branch strategy, technology integration and / or mobile banking options are helping you attract and retain customers? Do the research, and most importantly, ask real people.

Analysis 91

Analysis Branch Strategies Study Branding 91

The Financial Brand

MAY 13, 2021

Different channels serve different needs for consumers, but branches fulfill purposes Covid-19 only underscored. The post Chase Brand Chief: Why Banking Is Cool Now (It’s Not All About Digital) appeared first on The Financial Brand.

Branding 21

Branding Branch Strategies Marketing Strategies Strategy 21

The Financial Brand

MAY 30, 2024

This article 5 Must-Read Takeaways from Chase Bank’s Investor Day appeared first on The Financial Brand. This article 5 Must-Read Takeaways from Chase Bank’s Investor Day appeared first on The Financial Brand.

Branding 34

Branding Branch Strategies Banking Trends Trends 34

The Financial Brand

FEBRUARY 13, 2024

This article Touch of Frost Spreads Over Texas, with More Branching and Marketing in the Forecast appeared first on The Financial Brand. This article Touch of Frost Spreads Over Texas, with More Branching and Marketing in the Forecast appeared first on The Financial Brand. Now it's adding marketing fuel.

Texas 32

Texas Marketing Branding Trends 32

The Financial Brand

NOVEMBER 23, 2021

Known for its superior branch service, the big regional is rebuilding its brand experience virtually. The post What Financial Institutions Can Learn from TD Bank’s Marketing Playbook appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The bank's CMO reveals key tactics.

Marketing 35

Marketing Banking Trends Branding Regional 35

The Financial Brand

MAY 10, 2021

Maybe it's not quite the 'tortoise and the hare,' but a noted Accenture consultant says a surprise is coming for challenger brands. The post The Coming Convergence of Neobanks and Traditional Players appeared first on The Financial Brand.

Branding 37

Branding Branch Strategies Strategy Fintech 37

The Financial Brand

DECEMBER 14, 2021

The post It’s Time to Empower a Mobile Workforce in Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The future of work in banking will become detached from physical facilities and become increasingly mobile enabled.

Mobile 43

Mobile Banking Trends Analysis Trends 43

The Financial Brand

NOVEMBER 7, 2021

The post 14 Surprising Projections on the Future of Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Research on the future of banking finds that most changes in the future of banking will be evolutions of the more recent past.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

DECEMBER 7, 2021

Pairing network video systems with AI creates opportunities for banks and credit unions to improve security and customer safety in branches. The post Banking on Artificial Intelligence in Video Surveillance appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Video 43

Video Banking Trends Analysis Trends 43

The Financial Brand

NOVEMBER 2, 2021

The post 4 Crucial Banking Trends for 2022 Financial Institutions Can’t Ignore appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Traditional banks still have a leg up on digital competitors, but it's slipping. Here are key ways they can hold onto their advantage.

Banking Trends 43

Banking Trends Trends Analysis Branding 43

The Financial Brand

JANUARY 31, 2022

As a record number of bank branches are shuttered, those remaining are reimagined for greater efficiency and improved experiences. The post The Future Role of Branches Is More Uncertain Than Ever appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 40

Banking Trends Analysis Trends Branding 40

The Financial Brand

AUGUST 24, 2021

Timing and strategy are equally important as banks and credit unions address needed changes to their physical footprint and technology. The post Three Ways to Get Stalled Branch Projects Back on Track appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 29

Banking Trends Analysis Branding Strategy 29

The Financial Brand

SEPTEMBER 14, 2021

The highly digital yet personal strategy of one community institution points a way forward. appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The post The ‘Primary Financial Institution’ Concept Is Dead… Now What?

Banking Trends 43

Banking Trends Analysis Strategy Community 43

The Financial Brand

MARCH 18, 2021

But branches are being reborn amid a new sense of community. The post Digital Banking’s COVID Boom Drives Branch Transformation appeared first on The Financial Brand. Digital channels won the race for convenience.

Community 43

Community Digital Banking Branding Branch Design 43

The Financial Brand

OCTOBER 3, 2021

The post Do People Want to Visit Branches? No, Not If Digital Channels Work appeared first on The Financial Brand - Banking Trends, Analysis & Insights. New data verifies that channels are not what consumers care about.

Banking Trends 41

Banking Trends Analysis Trends Branding 41

The Financial Brand

JANUARY 31, 2021

The post What GameStop Can Teach Banking About Digital Disruption appeared first on The Financial Brand. GameStop provides lessons for the banking industry on digital transformation and potential impact of a distrusting community.

Community 43

Community Branding Industry Branch Strategies 43

Jeff For Banks

MAY 31, 2017

I also believe that branches can be developed as competitive advantages for community financial institutions. Much like the credit union CEO thinks his branching strategy differentiates his CU. But, as our current strategy execution stands, there is much work to be done. I wrote about branch decor in these pages.

Branch Strategies 60

Branch Strategies Groups DC Fintech 60

The Financial Brand

DECEMBER 26, 2021

The post Why Chime Should Keep Bankers Up at Night in 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The offering of fee-free deposits at close to 9,000 locations in the U.S. by Chime is the latest salvo in a battle for a major segment of consumers previously ignored by traditional banks.

Banking Trends 41

Banking Trends Analysis Trends Branding 41

The Financial Brand

MARCH 8, 2021

Bank Branches Could Be Shuttered by 2034 appeared first on The Financial Brand. Consumer data supports the trend, but also highlights online bank weak spots. The post Research Predicts All U.S.

Trends 43

Trends Branding Online Data 43

The Financial Brand

JUNE 30, 2021

For the banking industry to transform from a branch-based model to a digital ecosystem requires technology, collaboration and a focus on experiences. The post Future of Branches Debated in a Transformed Digital Ecosystem appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 40

Banking Trends Analysis Trends Branding 40

The Financial Brand

JULY 25, 2021

The post What a Hybrid Workplace Means for Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights. After working from home for a year most employees don't want to be in-office full time. Here's how financial institutions are adapting.

Banking Trends 39

Banking Trends Analysis Trends Branding 39

The Financial Brand

NOVEMBER 17, 2021

The post Banking Must Combine Strength of Humans With Power of Technology appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Banks should leverage the shift to digital options by building a hybrid distribution network that uses human engagement to improve experiences.

Technology 41

Technology Banking Trends Analysis Trends 41

The Financial Brand

NOVEMBER 10, 2021

With branch networks sharply reduced and their purpose changing, four experts reveal what the modern branch must have to succeed. The post What Bank & Credit Union Branches Must Look Like in 2022 and Beyond appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 38

Banking Trends Analysis Trends Branding 38

The Financial Brand

FEBRUARY 22, 2021

The post Why Bankers Won’t Ditch Branches, Despite Explosive Digital Growth appeared first on The Financial Brand. New data, earnings presentations and interviews with bank and credit union leaders and other experts pinpoint key in-person banking trends.

Banking Trends 41

Banking Trends Trends Branding Data 41

The Financial Brand

FEBRUARY 7, 2021

The post How Huntington Bank Has Quietly Become a Digital Powerhouse appeared first on The Financial Brand. But they overlook a midwestern institution that gives away little to the megabanks in retail banking.

Regional 41

Regional Branding Retail Branch Strategies 41

The Financial Brand

SEPTEMBER 17, 2020

The post Research Reveals Path to Improved CX Satisfaction Scores in Banking appeared first on The Financial Brand. Traditional and direct financial institutions do well with websites and mobile apps but other factors impact loyalty and revenue far more.

Branding 43

Branding Mobile Branch Strategies Customer Experience 43

The Financial Brand

DECEMBER 27, 2020

Chatbots may one day dominate CX, but for now these centers are essential for both sales and service as branch interactions trend lower. The post Why Contact Centers Are a Key Part of a Human+Digital Banking Strategy appeared first on The Financial Brand.

Strategy 42

Strategy Digital Banking Trends Branding 42

The Financial Brand

JULY 18, 2021

The post Interactive Teller Machines Crucial in the Digital Banking Age appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Banks and credit unions are taking a closer look at ITMs not only for drive-through use, but as a low-cost way to expand their footprint.

Digital Banking 39

Digital Banking Banking Trends Analysis Trends 39

The Financial Brand

JULY 9, 2020

Impacted by cash issues and branch closures, ATMs have been on a COVID rollercoaster. The post The Future of ATMs in Banking appeared first on The Financial Brand. New units have less touch, greater functionality.

ATM 43

ATM Branding Branch Strategies Strategy 43

The Financial Brand

JANUARY 11, 2022

The post Here Are 8 Inspired Ideas from Other Industries that Banks Should Use Too appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Innovative minds in other industries have come up with terrific ways to improve customer experience that banks and credit unions can borrow.

Industry 37

Industry Banking Trends Customer Experience Analysis 37

The Financial Brand

JANUARY 10, 2022

The post What Needs to Change to Fix Banking’s Totally Busted Sales Model appeared first on The Financial Brand - Banking Trends, Analysis & Insights. So far, most financial institutions' efforts to provide value-added guidance have failed. Five changes are needed to turn things around.

Banking Trends 36

Banking Trends Analysis Trends Branding 36

The Financial Brand

OCTOBER 5, 2020

With all the recent buzz about the demise of branches, it was easy to assume they were going to wither away. The post Why that Spike in COVID-19 Bank Branch Closings Didn’t Happen (Yet) appeared first on The Financial Brand. But that's not what FDIC says.

FDIC 43

FDIC Branding Branch Strategies Marketing 43

The Financial Brand

JULY 29, 2021

The post Are Branch Staff Prepared as Offices Become ‘Advisory Centers’? appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Understanding consumers' financial concerns and tailoring advice to those worries means more than sales quotas, J.D Power finds.

Banking Trends 36

Banking Trends Analysis Trends Branding 36

The Financial Brand

FEBRUARY 14, 2021

COVID showed consumers that banking services can be obtained without a branch. This could usher in advanced ATMs as branch replacements. The post Full-Service Remote ATMs Can Eliminate Branches and Costs appeared first on The Financial Brand.

ATM 40

ATM Branding Branch Strategies Strategy 40

The Financial Brand

JUNE 25, 2020

Reports from banking's front lines as branches reopen paint a different picture from the usual predictions about consumer banking behavior. The post How People’s Changing Habits Will Impact the Future of Branch Banking appeared first on The Financial Brand.

Branding 43

Branding Report Branch Strategies Customer Experience 43

The Financial Brand

MAY 12, 2021

The post Outlook 2021: Banking Industry Trends & Challenges appeared first on The Financial Brand. The pandemic's impact has sharply revised the future of community and midsize institutions. Costs, revenues, distribution are all in flux.

Trends 39

Trends Industry Community Branding 39

The Financial Brand

OCTOBER 21, 2020

Branch traditionalists' may have gotten more digital channel mojo during the pandemic, but many would happily return to the 'old normal.'. The post Rethinking Branch Networks Without Killing Sales or Jeopardizing Growth appeared first on The Financial Brand.

Branding 40

Branding Branch Strategies Customer Experience Strategy 40