Branch Strategies, Branding and Community

10 Data-Driven Ideas To Increase Branch Engagement

South State Correspondent

MAY 31, 2023

The advent of generative artificial intelligence is about to shift branch strategy again to re-raise the question – how can we get the most out of our branches? Likely, it might be a combination of the above, but setting a branching strategy should dictate capital allocation, branch layout, marketing, and staffing.

Data

Data Branch Strategies Strategy Mobile

Steal This 5-Step Banking Innovation Playbook from Gentle Monster

South State Correspondent

MAY 1, 2024

Honkook Kim and his Gentle Monster Brand is a perfect example. With financial hardship, competition from dominant players, and a startup budget, Gentle Monster faced many of the same challenges as a community bank. Being months away from bankruptcy, Kim launched a bold five-step plan driven by a strategy around innovation.

Innovation

Innovation social media Branding Marketing

Empty Branches Do Not Help a Community

The Financial Brand

JULY 15, 2020

Visits to branches continue to decrease, reducing the value to a community. There are better ways to enforce CRA guidelines than branch count. The post Empty Branches Do Not Help a Community appeared first on The Financial Brand.

Community

Community Guidelines Branding Branch Strategies

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The Elephant in the Room: Branches

Jeff For Banks

OCTOBER 13, 2011

But the progressive talk about the future of the branch at times lacks common sense, in my opinion. This dates back to an interview I did with American Banker about a community FI that was opening coffee shop branches. The community FI may not have this luxury. But big banks have challenges here, in my opinion.

Branch Strategies

Branch Strategies New Jersey Strategy Capital

Digital Banking’s COVID Boom Drives Branch Transformation

The Financial Brand

MARCH 18, 2021

But branches are being reborn amid a new sense of community. The post Digital Banking’s COVID Boom Drives Branch Transformation appeared first on The Financial Brand. Digital channels won the race for convenience.

Community

Community Digital Banking Branding Branch Design

Fintech'ers Will Be Right on Branching. Unless Bankers Act.

Jeff For Banks

MAY 31, 2017

I also believe that branches can be developed as competitive advantages for community financial institutions. Much like the credit union CEO thinks his branching strategy differentiates his CU. But, as our current strategy execution stands, there is much work to be done. Make your branches look the part.

Branch Strategies

Branch Strategies Groups DC Fintech

What GameStop Can Teach Banking About Digital Disruption

The Financial Brand

JANUARY 31, 2021

GameStop provides lessons for the banking industry on digital transformation and potential impact of a distrusting community. The post What GameStop Can Teach Banking About Digital Disruption appeared first on The Financial Brand.

Community

Community Branding Industry Branch Strategies

The ‘Primary Financial Institution’ Concept Is Dead… Now What?

The Financial Brand

SEPTEMBER 14, 2021

The highly digital yet personal strategy of one community institution points a way forward. appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Fragmented relationships are the new reality. The post The ‘Primary Financial Institution’ Concept Is Dead… Now What?

Banking Trends

Banking Trends Analysis Strategy Community

Outlook 2021: Banking Industry Trends & Challenges

The Financial Brand

MAY 12, 2021

The pandemic's impact has sharply revised the future of community and midsize institutions. The post Outlook 2021: Banking Industry Trends & Challenges appeared first on The Financial Brand. Costs, revenues, distribution are all in flux.

Trends

Trends Industry Community Branding

Are Video Teller Machines the ‘Branch of the Future?’

Gonzobanker

NOVEMBER 29, 2016

Allow branch staff (who we no longer call tellers) to focus more on providing financial advice, community involvement, and driving brand awareness than on counting and handling cash. A large majority of community and regional FIs differentiate themselves with outstanding personal service. Customer Transition.

Video

Video Strategy Branch Strategies ATM

Are Video Teller Machines the ‘Branch of the Future?’

Gonzobanker

NOVEMBER 29, 2016

Allow branch staff (who we no longer call tellers) to focus more on providing financial advice, community involvement, and driving brand awareness than on counting and handling cash. A large majority of community and regional FIs differentiate themselves with outstanding personal service. Customer Transition.

Video

Video Strategy Branch Strategies ATM

Branches Bounce Back with Strong Retail Sales After Initial COVID Hit

The Financial Brand

AUGUST 26, 2020

Study shows: Even with lobby restrictions still in place, most new consumer checking accounts at community institutions originate in-branch. The post Branches Bounce Back with Strong Retail Sales After Initial COVID Hit appeared first on The Financial Brand.

Retail

Retail Study Community Branding

Will New Administration Rewrite the Rules on Banking Mergers?

The Financial Brand

MAY 5, 2021

Debate has begun over the need for tighter rules to protect urban and rural communities. appeared first on The Financial Brand. Here's what it could mean for the industry. The post Will New Administration Rewrite the Rules on Banking Mergers?

Community

Community Branding Industry Branch Strategies

How a $1 Billion Community Bank Outperforms Industry Giants

The Financial Brand

DECEMBER 3, 2024

This article How a $1 Billion Community Bank Outperforms Industry Giants appeared first on The Financial Brand. Webster Five's retail banking chief shares how smaller banks can leverage technology partnerships and community focus to compete effectively with larger institutions.

Community Bank

Community Bank Community Industry Branding

Branches Should Become Financial Health and Wellness Centers

The Financial Brand

NOVEMBER 14, 2019

Evolving underused branches into places where financial stress is relieved would put banks and credit unions back on the community map. The post Branches Should Become Financial Health and Wellness Centers appeared first on The Financial Brand.

Community

Community Branding Branch Strategies Strategy

‘Branch Deserts’ Harm Low-Income Areas Even in Mobile Banking Age

The Financial Brand

JANUARY 8, 2020

Digital banking keeps making strides but research demonstrates that staffed financial institution branches make a difference to communities. The post ‘Branch Deserts’ Harm Low-Income Areas Even in Mobile Banking Age appeared first on The Financial Brand.

Mobile

Mobile Community Digital Banking Branding

Is Your Financial Institution Ready for Tough COVID Vaccine Questions?

The Financial Brand

JANUARY 3, 2021

appeared first on The Financial Brand. Mandatory vaccination is the big one, but a host of other issues makes it crucial for banks and credit unions to proactively prepare. The post Is Your Financial Institution Ready for Tough COVID Vaccine Questions?

Branding

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Here Are 8 Inspired Ideas from Other Industries that Banks Should Use Too

The Financial Brand

JANUARY 11, 2022

The post Here Are 8 Inspired Ideas from Other Industries that Banks Should Use Too appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Innovative minds in other industries have come up with terrific ways to improve customer experience that banks and credit unions can borrow.

Industry

Industry Banking Trends Customer Experience Analysis

Five Ways Financial Institutions Drive People Out the Door

The Financial Brand

NOVEMBER 15, 2020

The post Five Ways Financial Institutions Drive People Out the Door appeared first on The Financial Brand. Among the toughest issues: discrimination, data breaches, money laundering.

Branding

Branding Data Branch Strategies Leadership

Taking a Hard Look at the Banks Versus Credit Unions Rivalry

The Financial Brand

APRIL 28, 2021

The post Taking a Hard Look at the Banks Versus Credit Unions Rivalry appeared first on The Financial Brand. Fintechs and other new competitors grab headlines, but banks and credit unions must still compete vigorously with each other right at home.

Branding

Branding Fintech Branch Strategies Leadership

Brace Yourself for an Angry Online Mob When Closing Branches

The Financial Brand

MARCH 10, 2021

When banks and credit unions close branches, consumers will vent their wrath online. The post Brace Yourself for an Angry Online Mob When Closing Branches appeared first on The Financial Brand. Be prepared for a big backlash, or risk losing business.

Online

Online Branding Branch Strategies Community

New Competition Forcing Smaller Banks to Try (Almost) Anything

The Financial Brand

JANUARY 24, 2022

But the unwillingness to reconsider branch dependency could be a millstone. The post New Competition Forcing Smaller Banks to Try (Almost) Anything appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends

Banking Trends Analysis Trends Branding

5 Reasons to Think Twice Before Closing Branches

The Financial Brand

JANUARY 28, 2020

Shuttering financial institution branches may please CFOs but banking concerns much more than cost control. The post 5 Reasons to Think Twice Before Closing Branches appeared first on The Financial Brand. A PR misstep may cost plenty.

Branding

Branding Branch Strategies Community Strategy

Lifetime Achievement: Umpqua Holdings' Ray Davis

American Banker

NOVEMBER 29, 2016

In his 22 years, he built Umpqua from a sleepy local bank into a regional powerhouse and internationally recognized brand. Ray Davis is stepping down as Umpqua's CEO at yearend and transitioning to a new role as head of its year-old innovation lab.

Regional

Regional Branding Innovation Branch Strategies

Should Financial Institutions Require Employees to Get Vaccinated?

The Financial Brand

AUGUST 8, 2021

appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Half the U.S. population is fully vaccinated, but worries and confusion grow over a Covid variant. Here's how some banks are reacting. The post Should Financial Institutions Require Employees to Get Vaccinated?

Banking Trends

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Community Banking Brief

10 Data-Driven Ideas To Increase Branch Engagement

Steal This 5-Step Banking Innovation Playbook from Gentle Monster

Webinars

Trending Sources

Empty Branches Do Not Help a Community

Webinars

The Elephant in the Room: Branches

Digital Banking’s COVID Boom Drives Branch Transformation

Fintech'ers Will Be Right on Branching. Unless Bankers Act.

What GameStop Can Teach Banking About Digital Disruption

The ‘Primary Financial Institution’ Concept Is Dead… Now What?

Outlook 2021: Banking Industry Trends & Challenges

Are Video Teller Machines the ‘Branch of the Future?’

Are Video Teller Machines the ‘Branch of the Future?’

Branches Bounce Back with Strong Retail Sales After Initial COVID Hit

Will New Administration Rewrite the Rules on Banking Mergers?

How a $1 Billion Community Bank Outperforms Industry Giants

Branches Should Become Financial Health and Wellness Centers

‘Branch Deserts’ Harm Low-Income Areas Even in Mobile Banking Age

Is Your Financial Institution Ready for Tough COVID Vaccine Questions?

Here Are 8 Inspired Ideas from Other Industries that Banks Should Use Too

Five Ways Financial Institutions Drive People Out the Door

Taking a Hard Look at the Banks Versus Credit Unions Rivalry

Brace Yourself for an Angry Online Mob When Closing Branches

New Competition Forcing Smaller Banks to Try (Almost) Anything

5 Reasons to Think Twice Before Closing Branches

Lifetime Achievement: Umpqua Holdings' Ray Davis

Should Financial Institutions Require Employees to Get Vaccinated?

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