Independent Banker

MARCH 15, 2015

Increasingly, more digitally connected consumers are saying yes to that question with their community bank. Some even assume their bank will interact with them however and whenever they want. For many community banks, telephone calls still generate the highest volumes of customer service interactions.

Community Bank 70

Community Bank Community Operations Retail 70

Jeff For Banks

MAY 31, 2017

I also believe that branches can be developed as competitive advantages for community financial institutions. Much like the credit union CEO thinks his branching strategy differentiates his CU. But, as our current strategy execution stands, there is much work to be done. Make your branches look the part.

Branch Strategies 60

Branch Strategies Groups DC Fintech 60

American Banker

SEPTEMBER 6, 2016

Under pressure from regulators and consumer advocates, brick-and-mortar banks are now offering overdraft-free accounts. But online-only and community banks still have them beat as the type and number of fees associated with big-bank checking have multiplied.

Community Bank 28

Community Bank Community Regulation Online 28

American Banker

JULY 20, 2016

Executives at several minority-owned community banks nationwide, including OneUnited Bank in Boston and Carver Federal Savings Bank in New York, say they have received a windfall of deposits in recent weeks, coinciding with the introduction of the Black Money Matters Project.

Boston 28

Boston Community Bank New York Community 28

ABA Community Banking

JULY 9, 2024

Partnering with a regional healthcare provider, Five Star Bank is looking to become a ‘solution center for the community.’ The post Branching out into telehealth appeared first on ABA Banking Journal.

Regional 105

Regional Community Branch Strategies Community Bank 105

American Banker

JULY 14, 2016

JPMorgan posted strong gains in consumer deposits and mobile users, and other big banks are expected to do the same. It could be a sign that megabanks are indeed stealing market share from regional and community banks.

Regional 28

Regional Community Bank Community Mobile 28

ABA Community Banking

OCTOBER 21, 2024

The post Listening to the community: Creating a branch inspired by heritage and local connections appeared first on ABA Banking Journal. As proud of our past as we are, our vision is to the future.'

Community 52

Community Branch Design Branch Strategies Community Bank 52

Jeff For Banks

DECEMBER 1, 2015

All talk of visibility and foot traffic aside, the measure of branch success should be profits. So if your “light branch” has $23 million in average deposits, as our “branch of the future” example above does, then it generates $478,400 in annual revenue, on average. Not very inspiring.

Pennsylvania 60

Pennsylvania Community Bank Community Taxes 60

ABA Community Banking

APRIL 5, 2024

Customer satisfaction with retail bank branches is much higher than average when banks deliver the fundamentals of customer service, according to a new bank customer satisfaction survey by J.D.

Survey 52

Survey Retail Branch Strategies Community Bank 52

Fintech Labs Insights

AUGUST 21, 2015

Probably the best example of growing a franchise using branching (at least in the United States over the past 20 years), is Umpqua Bank. It grew from a small community bank to a west coast regional on the back of its innovative branching strategy (Warning!

Branch Strategies 12

Branch Strategies Seattle United States ATM 12

ABA Community Banking

JUNE 17, 2020

The time is right to leverage the experiences of the past few months to make significant and sustainable changes to the branch environment. The post When Will Retail Banking Return to ‘Normal’? appeared first on ABA Banking Journal.

Retail 96

Retail Branch Design Branch Strategies Resources 96

The Financial Brand

MARCH 18, 2021

But branches are being reborn amid a new sense of community. The post Digital Banking’s COVID Boom Drives Branch Transformation appeared first on The Financial Brand. Digital channels won the race for convenience.

Community 43

Community Digital Banking Branding Branch Design 43

The Financial Brand

JANUARY 24, 2022

But the unwillingness to reconsider branch dependency could be a millstone. The post New Competition Forcing Smaller Banks to Try (Almost) Anything appeared first on The Financial Brand - Banking Trends, Analysis & Insights. A big surprise is the willingness to offer crypto services.

Banking Trends 29

Banking Trends Analysis Trends Branding 29

American Banker

DECEMBER 28, 2016

As the banking environment demands a different skill set for those operating leaner branch networks, institutions should look at tellers as a longer-term human resource with growth potential.

Resources 60

Resources Operations Branch Strategies Community Bank 60

American Banker

OCTOBER 3, 2016

banks climbed nearly 6% year over year, to $11.3 trillion, even as the total number of banks and branches declined. Total deposits at U.S.

FDIC 49

FDIC Branch Strategies Community Bank Regional 49

American Banker

OCTOBER 4, 2016

has agreed to buy a pair of branches from Pacific Western Bank in Beverly Hills, Calif. First Foundation in Irvine, Calif.,

Branch Strategies 48

Branch Strategies CA Community Bank Regional 48

American Banker

OCTOBER 7, 2016

Berkshire Hills Bancorp in Pittsfield, Mass., plans to accelerate its growth in upstate New York by opening regional headquarters in Albany.

Regional 46

Regional New York Branch Strategies Community Bank 46

American Banker

JANUARY 2, 2017

Is your bank effectively mitigating the risk of 'managing to metrics'? The phony-account scandal at Wells Fargo illustrates how sales quotas can incent bad behavior. Or could it be in danger of becoming a 'cargo cult'?

Management 43

Management Branch Strategies CA Community Bank 43

American Banker

OCTOBER 19, 2016

Record deposit growth, improved expense management and strong revenue gains from mortgage banking boosted Umpqua Holdings’ profits in the third quarter.

Management 28

Management Branch Strategies Community Bank Community 28

American Banker

OCTOBER 7, 2016

Mid Penn Bank in Millersburg, Pa., is expanding its retail presence in one of the state's fastest-growing counties.

Retail 46

Retail Branch Strategies Community Bank Community 46

American Banker

SEPTEMBER 1, 2016

The inconsistency between what millennials say on surveys and their actual behavior should make bank marketers skeptical about building programs around such research.

Millennials 45

Millennials Survey Marketing Branch Strategies 45

American Banker

MAY 24, 2016

CenterState in Florida and Union Savings in Connecticut are adding specialists to their retail locations at a time when many other banks are cutting back or have been relying heavily on universal bankers.

Connecticut 47

Connecticut Florida Retail Branch Strategies 47

American Banker

DECEMBER 12, 2016

The focus of banks' sales practices should be less about unit-based incentives, and more about developing a full relationship with customers and doing what's in their best interest.

Branch Strategies 28

Branch Strategies Community Bank Regional National 28

American Banker

NOVEMBER 29, 2016

In his 22 years, he built Umpqua from a sleepy local bank into a regional powerhouse and internationally recognized brand. Ray Davis is stepping down as Umpqua's CEO at yearend and transitioning to a new role as head of its year-old innovation lab.

Regional 28

Regional Branding Innovation Branch Strategies 28

American Banker

NOVEMBER 23, 2016

Belmont Savings in Massachusetts isn't trying to fire or replace its employees who work the phones pursuing sales leads, but it has made some technological investments to get more out of them.

Massachusetts 28

Massachusetts Technology Branch Strategies System 28

American Banker

NOVEMBER 18, 2016

Banks should focus on strategies to ensure their sales incentives programs actually help drive profits. Otherwise, their rewards programs are at risk of adding zero benefit to their bottom line.

Strategy 28

Strategy Branch Strategies Community Bank Analytics 28

American Banker

NOVEMBER 1, 2016

has rebranded its banking unit to reflect its expansion beyond the Tarheel State. billion-asset company said in a press release Tuesday that Bank of North Carolina is now BNC Bank. BNC Bancorp in High Point, N.C.,

North Carolina 28

North Carolina Company Branch Strategies Community Bank 28

American Banker

JANUARY 4, 2017

Almost 40 years ago, a rock music legend asked a question that too many banks are failing to address today.

Branch Strategies 47

Branch Strategies Community Bank Strategy Community 47

American Banker

OCTOBER 26, 2016

The latest tale of wrongdoing tied to the financial services industry is the outcome of a smart customer-centered strategy that went awry. Now, bank customers will ultimately suffer the most.

Strategy 28

Strategy Industry Branch Strategies Community Bank 28

American Banker

DECEMBER 22, 2016

At a time when individual accountability at corporations is mounting, here is how compliance officers can detect and prevent fraud occurrences within their own firms.

Compliance 28

Compliance Fraud Branch Strategies Community Bank 28

American Banker

OCTOBER 12, 2016

About two-thirds of banks that close branches will lose deposit share in their impacted markets in time. Here's how to prevent customers from leaving your bank.

How To 28

How To Marketing Branch Strategies Community Bank 28

American Banker

SEPTEMBER 15, 2016

The scorcher at Wells is giving some community bankers an opening to differentiate themselves from larger institutions that seem fee-dependent or "too big to manage.".

Community 28

Community Management Branch Strategies Community Bank 28

American Banker

MAY 25, 2016

The company, which has closed a fifth of its branches in recent years, hopes underbanked clients will boost traffic at its remaining locations. TCF Financial in Minnesota has launched a set of products targeting low-income customers.

Minnesota 39

Minnesota Company Branch Strategies Community Bank 39

American Banker

SEPTEMBER 12, 2016

Years of branch closures and job cuts are paying off for banks in the form of much-improved efficiency ratios. But with low interest rates still crimping profits, banks remain under pressure to continue reducing expenses.

Branch Strategies 28

Branch Strategies Community Bank Regional National 28

American Banker

JULY 13, 2016

Jack Kuntz, president and chief executive at American Savings Bank in Portsmouth, Ohio, recently put his personal cell phone number on a billboard off Interstate 71 in Cincinnati as part of an advertising campaign for his $260 million-asset institution.

Ohio 28

Ohio Mobile Branch Strategies Community Bank 28

American Banker

AUGUST 16, 2016

Old Dominion National Bank in McLean, Va., has hired Stephanie Lykins-Harvey, formerly of Cardinal Bank in McLean, as director of retail banking.

Retail 28

Retail National DC Branch Strategies 28

American Banker

JUNE 3, 2016

Aspiration, a nonbank that is working with a Boston bank, has a model that is proving that some clients will voluntarily pay fees. Bankers have long complained that customers are fee averse.

Boston 28

Boston How To Branch Strategies Community Bank 28