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Increasingly, more digitally connected consumers are saying yes to that question with their communitybank. Some even assume their bank will interact with them however and whenever they want. For many communitybanks, telephone calls still generate the highest volumes of customer service interactions.
Ted Whitehurst, Providence Bank president and CEO, led the charge to open a new brick-and-mortar location of the Raleigh, N.C., communitybank during the pandemic. Providence Bank chose to open a new brick-and-mortar site during the pandemic, when many other businesses were ceasing operations or shutting down altogether.
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