Branch Strategies Community Bank Strategy 
South State Correspondent
MAY 31, 2023
The advent of generative artificial intelligence is about to shift branch strategy again to re-raise the question – how can we get the most out of our branches? At an average of $1 million per year to operate, the branch is the most expensive per unit channel in banking, given that a good branch serves 2,000 to 3,000 customers.
South State Correspondent
MAY 1, 2024
With financial hardship, competition from dominant players, and a startup budget, Gentle Monster faced many of the same challenges as a community bank. Being months away from bankruptcy, Kim launched a bold five-step plan driven by a strategy around innovation. Leveraging social media, Gentle Monster started to get traction.
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American Banker
MAY 26, 2016
A community bank CEO takes a contrarian approach to underperforming branches, staffing up instead of closing them down, and Bank of the West embeds star employees at nonprofits as leadership training.
NCR
NOVEMBER 22, 2016
The days when community banks and credit unions could stay behind the technology curve and still come out on top are long gone. Community banking has no future if leadership doesn’t wake to the new competitive reality and adapt some of their strategies and long-held biases in order to compete.
Independent Banker
MARCH 15, 2015
Increasingly, more digitally connected consumers are saying yes to that question with their community bank. Some even assume their bank will interact with them however and whenever they want. For many community banks, telephone calls still generate the highest volumes of customer service interactions.
American Banker
NOVEMBER 28, 2016
Two Midwest community banks plan to close a total of 11 branches and record charges to pay for the shutdowns.
American Banker
OCTOBER 26, 2016
The latest tale of wrongdoing tied to the financial services industry is the outcome of a smart customer-centered strategy that went awry. Now, bank customers will ultimately suffer the most.
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