The Financial Brand

AUGUST 26, 2020

Study shows: Even with lobby restrictions still in place, most new consumer checking accounts at community institutions originate in-branch. The post Branches Bounce Back with Strong Retail Sales After Initial COVID Hit appeared first on The Financial Brand.

Retail 39

Retail Study Community Branding 39

ABA Community Banking

APRIL 5, 2024

Customer satisfaction with retail bank branches is much higher than average when banks deliver the fundamentals of customer service, according to a new bank customer satisfaction survey by J.D. The post Survey: Customer satisfaction higher when bank branches deliver ‘basic’ services appeared first on ABA Banking Journal.

Survey 52

Survey Retail Branch Strategies Community Bank 52

Independent Banker

MARCH 15, 2015

Customer contact centers are reshaping retail service for the technology age. Increasingly, more digitally connected consumers are saying yes to that question with their community bank. For many community banks, telephone calls still generate the highest volumes of customer service interactions. Bob Meara, retail banking expert.

Community Bank 70

Community Bank Community Operations Retail 70

American Banker

AUGUST 18, 2016

Citizens Community Bancorp in Eau Claire, Wis., said it plans to close four branches in Walmart stores in mid-November.

Community 28

Community Branch Strategies Community Bank Strategy 28

American Banker

NOVEMBER 28, 2016

Two Midwest community banks plan to close a total of 11 branches and record charges to pay for the shutdowns.

Community Bank 28

Community Bank Community Branch Strategies Strategy 28

American Banker

AUGUST 16, 2016

has hired Stephanie Lykins-Harvey, formerly of Cardinal Bank in McLean, as director of retail banking. Old Dominion National Bank in McLean, Va.,

Retail 28

Retail National DC Branch Strategies 28

Gonzobanker

NOVEMBER 29, 2016

Allow branch staff (who we no longer call tellers) to focus more on providing financial advice, community involvement, and driving brand awareness than on counting and handling cash. A large majority of community and regional FIs differentiate themselves with outstanding personal service. Removal of manual cash handling.

Video 60

Video Strategy Branch Strategies ATM 60

Gonzobanker

NOVEMBER 29, 2016

Allow branch staff (who we no longer call tellers) to focus more on providing financial advice, community involvement, and driving brand awareness than on counting and handling cash. A large majority of community and regional FIs differentiate themselves with outstanding personal service. Removal of manual cash handling.

Video 60

Video Strategy Branch Strategies ATM 60

Jeff For Banks

MARCH 3, 2014

Since I estimate my Twitter community only reads about 10% of their tweet stream, and so many of my blog readers do not follow Twitter, below are selected quotes that I tweeted since version 6. Bank CEO: We can''t control who comes in our branches. Me to bank retail head: Why bank with you? What is your value proposition?

Branch Strategies 84

Branch Strategies FDIC Strategy Industry 84

American Banker

JANUARY 5, 2017

We need more and bigger black-owned banks, not just a surge of deposits for a few institutions, especially if those institutions have not proven that they adequately serve the black community.

Community 52

Community Branch Strategies Strategy Retail 52

American Banker

SEPTEMBER 15, 2016

The scorcher at Wells is giving some community bankers an opening to differentiate themselves from larger institutions that seem fee-dependent or "too big to manage.".

Community 28

Community Management Branch Strategies Community Bank 28

American Banker

SEPTEMBER 6, 2016

But online-only and community banks still have them beat as the type and number of fees associated with big-bank checking have multiplied. Under pressure from regulators and consumer advocates, brick-and-mortar banks are now offering overdraft-free accounts.

Community Bank 28

Community Bank Community Regulation Online 28

American Banker

JULY 20, 2016

Executives at several minority-owned community banks nationwide, including OneUnited Bank in Boston and Carver Federal Savings Bank in New York, say they have received a windfall of deposits in recent weeks, coinciding with the introduction of the Black Money Matters Project.

Boston 28

Boston Community Bank New York Community 28

American Banker

OCTOBER 7, 2016

is expanding its retail presence in one of the state's fastest-growing counties. Mid Penn Bank in Millersburg, Pa.,

Retail 46

Retail Branch Strategies Community Bank Community 46

American Banker

JULY 14, 2016

It could be a sign that megabanks are indeed stealing market share from regional and community banks. JPMorgan posted strong gains in consumer deposits and mobile users, and other big banks are expected to do the same.

Regional 28

Regional Community Bank Community Mobile 28

American Banker

MAY 24, 2016

CenterState in Florida and Union Savings in Connecticut are adding specialists to their retail locations at a time when many other banks are cutting back or have been relying heavily on universal bankers.

Connecticut 47

Connecticut Florida Retail Branch Strategies 47

American Banker

DECEMBER 28, 2016

As the banking environment demands a different skill set for those operating leaner branch networks, institutions should look at tellers as a longer-term human resource with growth potential.

Resources 60

Resources Operations Branch Strategies Community Bank 60

American Banker

OCTOBER 3, 2016

trillion, even as the total number of banks and branches declined. Total deposits at U.S. banks climbed nearly 6% year over year, to $11.3

FDIC 49

FDIC Branch Strategies Community Bank Regional 49

American Banker

OCTOBER 4, 2016

has agreed to buy a pair of branches from Pacific Western Bank in Beverly Hills, Calif. First Foundation in Irvine, Calif.,

Branch Strategies 49

Branch Strategies CA Community Bank Regional 49

American Banker

OCTOBER 7, 2016

Berkshire Hills Bancorp in Pittsfield, Mass., plans to accelerate its growth in upstate New York by opening regional headquarters in Albany.

Regional 46

Regional New York Branch Strategies Community Bank 46

American Banker

JANUARY 2, 2017

The phony-account scandal at Wells Fargo illustrates how sales quotas can incent bad behavior. Is your bank effectively mitigating the risk of 'managing to metrics'? Or could it be in danger of becoming a 'cargo cult'?

Management 43

Management Branch Strategies CA Community Bank 43

American Banker

SEPTEMBER 1, 2016

The inconsistency between what millennials say on surveys and their actual behavior should make bank marketers skeptical about building programs around such research.

Millennials 45

Millennials Survey Marketing Branch Strategies 45

American Banker

OCTOBER 19, 2016

Record deposit growth, improved expense management and strong revenue gains from mortgage banking boosted Umpqua Holdings’ profits in the third quarter.

Management 28

Management Branch Strategies Community Bank Community 28

American Banker

DECEMBER 12, 2016

The focus of banks' sales practices should be less about unit-based incentives, and more about developing a full relationship with customers and doing what's in their best interest.

Branch Strategies 28

Branch Strategies Community Bank Regional National 28

American Banker

NOVEMBER 29, 2016

Ray Davis is stepping down as Umpqua's CEO at yearend and transitioning to a new role as head of its year-old innovation lab. In his 22 years, he built Umpqua from a sleepy local bank into a regional powerhouse and internationally recognized brand.

Regional 28

Regional Branding Innovation Branch Strategies 28

American Banker

NOVEMBER 23, 2016

Belmont Savings in Massachusetts isn't trying to fire or replace its employees who work the phones pursuing sales leads, but it has made some technological investments to get more out of them.

Massachusetts 28

Massachusetts Technology Branch Strategies System 28

American Banker

NOVEMBER 18, 2016

Banks should focus on strategies to ensure their sales incentives programs actually help drive profits. Otherwise, their rewards programs are at risk of adding zero benefit to their bottom line.

Strategy 28

Strategy Branch Strategies Community Bank Analytics 28

American Banker

NOVEMBER 1, 2016

BNC Bancorp in High Point, N.C., has rebranded its banking unit to reflect its expansion beyond the Tarheel State. billion-asset company said in a press release Tuesday that Bank of North Carolina is now BNC Bank.

North Carolina 28

North Carolina Company Branch Strategies Community Bank 28

American Banker

OCTOBER 26, 2016

The latest tale of wrongdoing tied to the financial services industry is the outcome of a smart customer-centered strategy that went awry. Now, bank customers will ultimately suffer the most.

Strategy 28

Strategy Industry Branch Strategies Community Bank 28

American Banker

DECEMBER 22, 2016

At a time when individual accountability at corporations is mounting, here is how compliance officers can detect and prevent fraud occurrences within their own firms.

Compliance 28

Compliance Fraud Branch Strategies Community Bank 28

American Banker

MAY 25, 2016

The company, which has closed a fifth of its branches in recent years, hopes underbanked clients will boost traffic at its remaining locations. TCF Financial in Minnesota has launched a set of products targeting low-income customers.

Minnesota 39

Minnesota Company Branch Strategies Community Bank 39

American Banker

SEPTEMBER 12, 2016

Years of branch closures and job cuts are paying off for banks in the form of much-improved efficiency ratios. But with low interest rates still crimping profits, banks remain under pressure to continue reducing expenses.

Branch Strategies 28

Branch Strategies Community Bank Regional National 28

American Banker

OCTOBER 12, 2016

About two-thirds of banks that close branches will lose deposit share in their impacted markets in time. Here's how to prevent customers from leaving your bank.

How To 28

How To Marketing Branch Strategies Community Bank 28

American Banker

JANUARY 4, 2017

Almost 40 years ago, a rock music legend asked a question that too many banks are failing to address today.

Branch Strategies 48

Branch Strategies Community Bank Strategy Community 48

American Banker

JULY 13, 2016

Jack Kuntz, president and chief executive at American Savings Bank in Portsmouth, Ohio, recently put his personal cell phone number on a billboard off Interstate 71 in Cincinnati as part of an advertising campaign for his $260 million-asset institution.

Ohio 28

Ohio Mobile Branch Strategies Community Bank 28

American Banker

JUNE 3, 2016

Bankers have long complained that customers are fee averse. Aspiration, a nonbank that is working with a Boston bank, has a model that is proving that some clients will voluntarily pay fees.

Boston 28

Boston How To Branch Strategies Community Bank 28

American Banker

SEPTEMBER 21, 2016

is planning to shutter 16 branches in connection with its acquisition of Standard Bancshares in Hickory Hill, Ill. First Midwest Bancorp in Itasca, Ill.,

Branch Strategies 28

Branch Strategies Community Bank Strategy Community 28