Branch Strategies, Community and Retail

10 Data-Driven Ideas To Increase Branch Engagement

South State Correspondent

MAY 31, 2023

The advent of generative artificial intelligence is about to shift branch strategy again to re-raise the question – how can we get the most out of our branches? Likely, it might be a combination of the above, but setting a branching strategy should dictate capital allocation, branch layout, marketing, and staffing.

Data

Data Branch Strategies Strategy Mobile

Making Banking Easier with Intelligent Branch

Cisco

OCTOBER 11, 2021

Whether a retail bank, wealth management firm, credit union, or insurance company with a banking segment, the financial industry is facing dramatic changes on how best to accommodate customers, and what is the appropriate mix between brick-and-mortar bank branches, remote work, self-service ATMs, and digital platforms.

Branch Design

Branch Design Branch Strategies ATM Digital Strategies

When Will Retail Banking Return to ‘Normal’? Should It?

ABA Community Banking

JUNE 17, 2020

The time is right to leverage the experiences of the past few months to make significant and sustainable changes to the branch environment. The post When Will Retail Banking Return to ‘Normal’? appeared first on ABA Banking Journal.

Retail

Retail Branch Design Branch Strategies Resources

Efficiency now: 8 smart strategy tips

Independent Banker

JULY 31, 2022

Fallout from recent global events presents an obstacle to generating revenue for community banks. As we enter budgeting season, the answers might be found in a mix of strategies. It’s certainly an interesting time to be a community bank, but there are still plenty of ways to make efficiencies with an eye on profitability. ?

Strategy

Strategy Community Bank Louisville Community

Steal This 5-Step Banking Innovation Playbook from Gentle Monster

South State Correspondent

MAY 1, 2024

With financial hardship, competition from dominant players, and a startup budget, Gentle Monster faced many of the same challenges as a community bank. How Banks Can Leverage: Niche markets abound in banking, and community banks are in the perfect position to create a following on a national level should they desire.

Innovation

Innovation social media Branding Marketing

Branching out into telehealth

ABA Community Banking

JULY 9, 2024

Partnering with a regional healthcare provider, Five Star Bank is looking to become a ‘solution center for the community.’ The post Branching out into telehealth appeared first on ABA Banking Journal.

Regional

Regional Community Branch Strategies Community Bank

Listening to the community: Creating a branch inspired by heritage and local connections

ABA Community Banking

OCTOBER 21, 2024

The post Listening to the community: Creating a branch inspired by heritage and local connections appeared first on ABA Banking Journal. As proud of our past as we are, our vision is to the future.'

Community

Community Branch Design Branch Strategies Community Bank

Talking in a Digital World

Independent Banker

MARCH 15, 2015

Customer contact centers are reshaping retail service for the technology age. Increasingly, more digitally connected consumers are saying yes to that question with their community bank. For many community banks, telephone calls still generate the highest volumes of customer service interactions. Bob Meara, retail banking expert.

Community Bank

Community Bank Community Operations Retail

Branches Bounce Back with Strong Retail Sales After Initial COVID Hit

The Financial Brand

AUGUST 26, 2020

Study shows: Even with lobby restrictions still in place, most new consumer checking accounts at community institutions originate in-branch. The post Branches Bounce Back with Strong Retail Sales After Initial COVID Hit appeared first on The Financial Brand.

Retail

Retail Study Community Branding

Banker Quotes: As Told to Me v7

Jeff For Banks

MARCH 3, 2014

Since I estimate my Twitter community only reads about 10% of their tweet stream, and so many of my blog readers do not follow Twitter, below are selected quotes that I tweeted since version 6. Bank CEO: We can''t control who comes in our branches. Me to bank retail head: Why bank with you? What is your value proposition?

Branch Strategies

Branch Strategies FDIC Strategy Industry

Are Video Teller Machines the ‘Branch of the Future?’

Gonzobanker

NOVEMBER 29, 2016

Allow branch staff (who we no longer call tellers) to focus more on providing financial advice, community involvement, and driving brand awareness than on counting and handling cash. A large majority of community and regional FIs differentiate themselves with outstanding personal service. Removal of manual cash handling.

Video

Video Strategy Branch Strategies ATM

Are Video Teller Machines the ‘Branch of the Future?’

Gonzobanker

NOVEMBER 29, 2016

Allow branch staff (who we no longer call tellers) to focus more on providing financial advice, community involvement, and driving brand awareness than on counting and handling cash. A large majority of community and regional FIs differentiate themselves with outstanding personal service. Removal of manual cash handling.

Video

Video Strategy Branch Strategies ATM

Citizens Community in Wis. Closing Four Walmart Store Branches

American Banker

AUGUST 18, 2016

Citizens Community Bancorp in Eau Claire, Wis., said it plans to close four branches in Walmart stores in mid-November.

Community

Community Branch Strategies Community Bank Strategy

Community Banks in Ill., Ind., Set Plans for Branch Closings

American Banker

NOVEMBER 28, 2016

Two Midwest community banks plan to close a total of 11 branches and record charges to pay for the shutdowns.

Community Bank

Community Bank Community Branch Strategies Strategy

How a $1 Billion Community Bank Outperforms Industry Giants

The Financial Brand

DECEMBER 3, 2024

This article How a $1 Billion Community Bank Outperforms Industry Giants appeared first on The Financial Brand. Webster Five's retail banking chief shares how smaller banks can leverage technology partnerships and community focus to compete effectively with larger institutions.

Community Bank

Community Bank Community Industry Branding

Survey: Customer satisfaction higher when bank branches deliver ‘basic’ services

ABA Community Banking

APRIL 5, 2024

Customer satisfaction with retail bank branches is much higher than average when banks deliver the fundamentals of customer service, according to a new bank customer satisfaction survey by J.D. The post Survey: Customer satisfaction higher when bank branches deliver ‘basic’ services appeared first on ABA Banking Journal.

Survey

Survey Retail Branch Strategies Community Bank

Old Dominion Hires Longtime Va. Banker as Retail Banking Director

American Banker

AUGUST 16, 2016

has hired Stephanie Lykins-Harvey, formerly of Cardinal Bank in McLean, as director of retail banking. Old Dominion National Bank in McLean, Va.,

Retail

Retail National DC Branch Strategies

Why #BankBlack Falls Short

American Banker

JANUARY 5, 2017

We need more and bigger black-owned banks, not just a surge of deposits for a few institutions, especially if those institutions have not proven that they adequately serve the black community.

Community

Community Branch Strategies Strategy Retail

Bucking Convention, These Banks Are Adding Staff in Their Branches

American Banker

MAY 24, 2016

CenterState in Florida and Union Savings in Connecticut are adding specialists to their retail locations at a time when many other banks are cutting back or have been relying heavily on universal bankers.

Connecticut

Connecticut Florida Retail Branch Strategies

Mid Penn Bank to Open Second Branch in Fast-Growing County

American Banker

OCTOBER 7, 2016

is expanding its retail presence in one of the state's fastest-growing counties. Mid Penn Bank in Millersburg, Pa.,

Retail

Retail Branch Strategies Community Bank Community

Santander Bank’s commitment to innovation boosts a neighborhood

ABA Community Banking

NOVEMBER 27, 2024

The co-working site and full-service branch will host free networking events and programming throughout the year designed to help local businesses The post Santander Bank’s commitment to innovation boosts a neighborhood appeared first on ABA Banking Journal.

Innovation

Innovation Branch Strategies Community Bank Community

Wells Fargo Just Gave Small Banks a Big Gift

American Banker

SEPTEMBER 15, 2016

The scorcher at Wells is giving some community bankers an opening to differentiate themselves from larger institutions that seem fee-dependent or "too big to manage.".

Community

Community Management Branch Strategies Community Bank

The Future for Banks Lies in Fewer Fees

American Banker

SEPTEMBER 6, 2016

But online-only and community banks still have them beat as the type and number of fees associated with big-bank checking have multiplied. Under pressure from regulators and consumer advocates, brick-and-mortar banks are now offering overdraft-free accounts.

Community Bank

Community Bank Community Regulation Online

Deposits Surge at Black-Owned Banks After Celeb Appeals

American Banker

JULY 20, 2016

Executives at several minority-owned community banks nationwide, including OneUnited Bank in Boston and Carver Federal Savings Bank in New York, say they have received a windfall of deposits in recent weeks, coinciding with the introduction of the Black Money Matters Project.

Boston

Boston Community Bank New York Community

How Much Is JPM's Deposit Juggernaut Hurting Smaller Banks?

American Banker

JULY 14, 2016

It could be a sign that megabanks are indeed stealing market share from regional and community banks. JPMorgan posted strong gains in consumer deposits and mobile users, and other big banks are expected to do the same.

Regional

Regional Community Bank Community Mobile

Tellers Should Be the Focus of a Bank's Succession Plans

American Banker

DECEMBER 28, 2016

As the banking environment demands a different skill set for those operating leaner branch networks, institutions should look at tellers as a longer-term human resource with growth potential.

Resources

Resources Operations Branch Strategies Community Bank

Bigger Banks Are Gobbling Up a Larger Share of Deposits: FDIC

American Banker

OCTOBER 3, 2016

trillion, even as the total number of banks and branches declined. Total deposits at U.S. banks climbed nearly 6% year over year, to $11.3

FDIC

FDIC Branch Strategies Community Bank Regional

First Foundation to Buy Two PacWest Branches

American Banker

OCTOBER 4, 2016

has agreed to buy a pair of branches from Pacific Western Bank in Beverly Hills, Calif. First Foundation in Irvine, Calif.,

Branch Strategies

Branch Strategies CA Community Bank Regional

The One Question Every Bank Must Ask — And Answer

American Banker

JANUARY 4, 2017

Almost 40 years ago, a rock music legend asked a question that too many banks are failing to address today.

Branch Strategies

Branch Strategies Community Bank Strategy Community

Berkshire Hills in Mass. to Open Regional Headquarters in Albany

American Banker

OCTOBER 7, 2016

Berkshire Hills Bancorp in Pittsfield, Mass., plans to accelerate its growth in upstate New York by opening regional headquarters in Albany.

Regional

Regional New York Branch Strategies Community Bank

Take Millennials' Stated Banking Preferences with Grain of Salt

American Banker

SEPTEMBER 1, 2016

The inconsistency between what millennials say on surveys and their actual behavior should make bank marketers skeptical about building programs around such research.

Millennials

Millennials Survey Marketing Branch Strategies

Beware the 'Cargo Cult' of Performance Targets

American Banker

JANUARY 2, 2017

The phony-account scandal at Wells Fargo illustrates how sales quotas can incent bad behavior. Is your bank effectively mitigating the risk of 'managing to metrics'? Or could it be in danger of becoming a 'cargo cult'?

Management

Management Branch Strategies CA Community Bank

Can the Underbanked Solve Banking's Branch Problem?

American Banker

MAY 25, 2016

The company, which has closed a fifth of its branches in recent years, hopes underbanked clients will boost traffic at its remaining locations. TCF Financial in Minnesota has launched a set of products targeting low-income customers.

Minnesota

Minnesota Company Branch Strategies Community Bank

Mortgage Gains Boost Umpqua's 3Q Profit

American Banker

OCTOBER 19, 2016

Record deposit growth, improved expense management and strong revenue gains from mortgage banking boosted Umpqua Holdings’ profits in the third quarter.

Management

Management Branch Strategies Community Bank Community

Wells Scandal Ups Ante on Compliance Officer Accountability

American Banker

DECEMBER 22, 2016

At a time when individual accountability at corporations is mounting, here is how compliance officers can detect and prevent fraud occurrences within their own firms.

Compliance

Compliance Fraud Branch Strategies Community Bank

Can Banks Still Cross-Sell in 2017? Yes, But …

American Banker

DECEMBER 12, 2016

The focus of banks' sales practices should be less about unit-based incentives, and more about developing a full relationship with customers and doing what's in their best interest.

Branch Strategies

Branch Strategies Community Bank Regional National

Flushing Financial in N.Y. Sells Property in Streamlining Books

American Banker

DECEMBER 6, 2016

Flushing Financial in Uniondale, N.Y., million on a recent property sale, part of a series of moves as it restructures its balance sheet.

Branch Strategies

Branch Strategies Community Bank Strategy Community

Lifetime Achievement: Umpqua Holdings' Ray Davis

American Banker

NOVEMBER 29, 2016

Ray Davis is stepping down as Umpqua's CEO at yearend and transitioning to a new role as head of its year-old innovation lab. In his 22 years, he built Umpqua from a sleepy local bank into a regional powerhouse and internationally recognized brand.

Regional

Regional Branding Innovation Branch Strategies

Tech Can't Replace a Sales Call (Yet), But It Can Make One Better

American Banker

NOVEMBER 23, 2016

Belmont Savings in Massachusetts isn't trying to fire or replace its employees who work the phones pursuing sales leads, but it has made some technological investments to get more out of them.

Massachusetts

Massachusetts Technology Branch Strategies System

Ethics Isn't the Only Reason to Rethink Sales Rewards

American Banker

NOVEMBER 18, 2016

Banks should focus on strategies to ensure their sales incentives programs actually help drive profits. Otherwise, their rewards programs are at risk of adding zero benefit to their bottom line.

Strategy

Strategy Branch Strategies Community Bank Analytics

SouthCrest to Sell Its Alabama Branches to Guardian Credit Union

American Banker

NOVEMBER 16, 2016

has agreed to sell its only Alabama branches to Guardian Credit Union in Montgomery, Ala. SouthCrest Financial Group in Woodstock, Ga.,

Alabama

Alabama Groups Branch Strategies Community Bank

Bank of North Carolina Gets Rebranded as BNC Bank

American Banker

NOVEMBER 1, 2016

BNC Bancorp in High Point, N.C., has rebranded its banking unit to reflect its expansion beyond the Tarheel State. billion-asset company said in a press release Tuesday that Bank of North Carolina is now BNC Bank.

North Carolina

North Carolina Company Branch Strategies Community Bank

Wells Fargo's Sales Strategy: Good Intentions Gone Bad

American Banker

OCTOBER 26, 2016

The latest tale of wrongdoing tied to the financial services industry is the outcome of a smart customer-centered strategy that went awry. Now, bank customers will ultimately suffer the most.

Strategy

Strategy Industry Branch Strategies Community Bank

'We're Not Wells Fargo' Won't Cut It with Regulators

American Banker

OCTOBER 21, 2016

Even if the cross-selling scandal is unique to Wells Fargo, banks nationwide will need to prepare for added regulatory scrutiny. Here's how.

Regulation

Regulation Branch Strategies Community Bank Community

10 Data-Driven Ideas To Increase Branch Engagement

Making Banking Easier with Intelligent Branch

Trending Sources

When Will Retail Banking Return to ‘Normal’? Should It?

Efficiency now: 8 smart strategy tips

Steal This 5-Step Banking Innovation Playbook from Gentle Monster

Branching out into telehealth

Listening to the community: Creating a branch inspired by heritage and local connections

Talking in a Digital World

Branches Bounce Back with Strong Retail Sales After Initial COVID Hit

Banker Quotes: As Told to Me v7

Are Video Teller Machines the ‘Branch of the Future?’

Are Video Teller Machines the ‘Branch of the Future?’

Citizens Community in Wis. Closing Four Walmart Store Branches

Community Banks in Ill., Ind., Set Plans for Branch Closings

How a $1 Billion Community Bank Outperforms Industry Giants

Survey: Customer satisfaction higher when bank branches deliver ‘basic’ services

Old Dominion Hires Longtime Va. Banker as Retail Banking Director

Why #BankBlack Falls Short

Bucking Convention, These Banks Are Adding Staff in Their Branches

Mid Penn Bank to Open Second Branch in Fast-Growing County

Santander Bank’s commitment to innovation boosts a neighborhood

Wells Fargo Just Gave Small Banks a Big Gift

The Future for Banks Lies in Fewer Fees

Deposits Surge at Black-Owned Banks After Celeb Appeals

How Much Is JPM's Deposit Juggernaut Hurting Smaller Banks?

Tellers Should Be the Focus of a Bank's Succession Plans

Bigger Banks Are Gobbling Up a Larger Share of Deposits: FDIC

First Foundation to Buy Two PacWest Branches

The One Question Every Bank Must Ask — And Answer

Berkshire Hills in Mass. to Open Regional Headquarters in Albany

Take Millennials' Stated Banking Preferences with Grain of Salt

Beware the 'Cargo Cult' of Performance Targets

Can the Underbanked Solve Banking's Branch Problem?

Mortgage Gains Boost Umpqua's 3Q Profit

Wells Scandal Ups Ante on Compliance Officer Accountability

Can Banks Still Cross-Sell in 2017? Yes, But …

Flushing Financial in N.Y. Sells Property in Streamlining Books

Lifetime Achievement: Umpqua Holdings' Ray Davis

Tech Can't Replace a Sales Call (Yet), But It Can Make One Better

Ethics Isn't the Only Reason to Rethink Sales Rewards

SouthCrest to Sell Its Alabama Branches to Guardian Credit Union

Bank of North Carolina Gets Rebranded as BNC Bank

Wells Fargo's Sales Strategy: Good Intentions Gone Bad

'We're Not Wells Fargo' Won't Cut It with Regulators

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