The Financial Brand

SEPTEMBER 17, 2020

The post Research Reveals Path to Improved CX Satisfaction Scores in Banking appeared first on The Financial Brand. Traditional and direct financial institutions do well with websites and mobile apps but other factors impact loyalty and revenue far more.

Branding 43

Branding Mobile Branch Strategies Customer Experience 43

The Financial Brand

DECEMBER 14, 2021

The future of work in banking will become detached from physical facilities and become increasingly mobile enabled. The post It’s Time to Empower a Mobile Workforce in Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Mobile 43

Mobile Banking Trends Analysis Trends 43

The Financial Brand

NOVEMBER 7, 2021

Research on the future of banking finds that most changes in the future of banking will be evolutions of the more recent past. The post 14 Surprising Projections on the Future of Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

SEPTEMBER 14, 2021

The highly digital yet personal strategy of one community institution points a way forward. appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Fragmented relationships are the new reality. The post The ‘Primary Financial Institution’ Concept Is Dead… Now What?

Banking Trends 43

Banking Trends Analysis Strategy Community 43

The Financial Brand

AUGUST 10, 2020

But for these tech-savvy consumers trust is as important in their banking as convenience. The post Gen Z Likes Banks Over Big Techs While Shunning Branches appeared first on The Financial Brand. For the members of Gen Z, it's a Venmo world.

Branding 42

Branding Branch Strategies Customer Experience Strategy 42

The Financial Brand

JUNE 30, 2021

For the banking industry to transform from a branch-based model to a digital ecosystem requires technology, collaboration and a focus on experiences. The post Future of Branches Debated in a Transformed Digital Ecosystem appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 40

Banking Trends Analysis Trends Branding 40

The Financial Brand

FEBRUARY 7, 2021

Some insist regional banks are doomed. But they overlook a midwestern institution that gives away little to the megabanks in retail banking. The post How Huntington Bank Has Quietly Become a Digital Powerhouse appeared first on The Financial Brand.

Regional 41

Regional Branding Retail Branch Strategies 41

The Financial Brand

MARCH 25, 2020

Interest in live video banking was warming up prior to coronavirus. Now it's hotter as the technology is used as a branch alternative. The post Will the Pandemic Catapult Mobile Video Banking Into the Big Time? appeared first on The Financial Brand.

Video 40

Video Mobile Branding Technology 40

The Financial Brand

OCTOBER 21, 2020

Branch traditionalists' may have gotten more digital channel mojo during the pandemic, but many would happily return to the 'old normal.'. The post Rethinking Branch Networks Without Killing Sales or Jeopardizing Growth appeared first on The Financial Brand.

Branding 40

Branding Branch Strategies Customer Experience Strategy 40

The Financial Brand

NOVEMBER 3, 2020

The post Digital Wellness Tools Embraced by Financially Stressed Consumers appeared first on The Financial Brand. Fintech apps now face stiffer competition as large financial institutions have upped their game. But will the rest of the industry keep pace?

Tools 40

Tools Branding Fintech Industry 40

The Financial Brand

JANUARY 31, 2022

As a record number of bank branches are shuttered, those remaining are reimagined for greater efficiency and improved experiences. The post The Future Role of Branches Is More Uncertain Than Ever appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 40

Banking Trends Analysis Trends Branding 40

The Financial Brand

OCTOBER 8, 2020

Looking to cement its dominance in retail banking, Bank of America created Life Plan 1.0, a digital app tightly tied to in-person experience. The post Inside the Strategy Behind BofA’s Digital Life Planning App appeared first on The Financial Brand.

Strategy 40

Strategy America Branding Retail 40

The Financial Brand

MARCH 29, 2020

With branch access limited and customer questions swelling, mobile chat with the bank's personal bankers has jumped sharply. The post Umpqua’s Human+Digital Platform a Perfect Fit for COVID Challenges appeared first on The Financial Brand.

Branding 39

Branding Mobile Branch Strategies Customer Experience 39

The Financial Brand

APRIL 30, 2020

The impact of the pandemic and a global recession will reinvent banking. The post Gauging the Post-COVID Winners and Losers Among Banks & Fintechs appeared first on The Financial Brand. Exaggeration? Maybe, but can any institution afford to wait and see?

Fintech 39

Fintech Branding Branch Strategies Customer Experience 39

The Financial Brand

AUGUST 30, 2020

Senior executives reveal eye-opening digital growth statistics as the megabank unveils new mobile banking features and branch and ATM plans. The post Why BofA, not Fintechs or Amazon, Should Keep Bankers Awake at Night appeared first on The Financial Brand.

Fintech 39

Fintech ATM Branding Mobile 39

The Financial Brand

SEPTEMBER 20, 2020

Having some type of bank account with Amazon, Google or Walmart appeals to young adults, but many prefer to open checking accounts in person. The post Gen Z Says They’re Eager to Use a Big Tech for Banking – But Will They? appeared first on The Financial Brand.

Google 39

Google Branding Branch Strategies Customer Experience 39

The Financial Brand

JULY 6, 2020

Regional bank wrestles with branch role as digital soars and virtual meetings take on more of the advisory work. The post Citizens Bank CXO Details How COVID Has Changed Retail Banking appeared first on The Financial Brand. Data and agility are keys.

Retail 37

Retail Regional Meeting Branding 37

The Financial Brand

OCTOBER 19, 2020

Trust provides an edge over challenger banks, but things could shift quickly post pandemic, making it critical to have a clear digital plan. The post COVID Has Given Traditional Banks the Upper Hand: Are They Blowing It? appeared first on The Financial Brand.

Branding 37

Branding Branch Strategies Customer Experience Innovation Strategies 37

The Financial Brand

APRIL 21, 2020

With mobile banking soaring, the answer should be 'Yes.' But the experiences of three institutions reveals a different result. The post Will Pandemic Give Digital-Only Financial Institutions a Big Win? appeared first on The Financial Brand.

Branding 35

Branding Mobile Branch Strategies Customer Experience 35

The Financial Brand

DECEMBER 13, 2020

Capital One's bold digital play rockets it up the CX satisfaction chart, but Chase and PNC come close using a mix of digital and branches. The post Satisfaction Cheat Sheet: How the Best Banks Earn High Scores appeared first on The Financial Brand.

Capital 36

Capital Branding Branch Strategies Customer Experience 36

The Financial Brand

AUGUST 12, 2020

Banks and credit unions are reimagining in-branch banking as consumers shift their post-pandemic behavior patterns and expectations. The post How the Appointment Economy Is Changing the Retail Banking Experience appeared first on The Financial Brand.

Retail 35

Retail Branding Branch Strategies Customer Experience 35

The Financial Brand

MARCH 31, 2020

Banking is essential, but going to a branch should not be. Even before COVID-19, digital account opening was climbing. The post When Opening Accounts in Branches Becomes Impossible appeared first on The Financial Brand. Now it's a must.

Branding 35

Branding Branch Strategies Customer Experience Strategy 35

The Financial Brand

JUNE 1, 2020

Branch banking has become the channel of last resort. Here's what banks and credit unions must do now in digital to effectively compete. The post Retail Banking Without Branches: 7 Critical Elements of the New Reality appeared first on The Financial Brand.

Retail 33

Retail Branding Branch Strategies Customer Experience 33

The Financial Brand

DECEMBER 12, 2021

New units will be user-customized, mobile-integrated and more efficient. The post The ATM of the Future Will Be Much More Personalized appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Having bounced back from Covid's hit, ATMs are now changing.

ATM 34

ATM Banking Trends Analysis Trends 34

The Financial Brand

MAY 10, 2021

The big retail bank's experience proves a digital + physical strategy not only works, but could be the key to capturing Gen Z. The post Chatbots and Cafés: How Capital One Balances Digital, Physical Banking appeared first on The Financial Brand.

Capital 34

Capital Strategy Branding Retail 34

The Financial Brand

JANUARY 26, 2020

People are much more open-minded about using fintechs than you might think, especially for payments, and they predict far fewer branches. The post Consumers’ Surprising Views on the Future of Banking appeared first on The Financial Brand.

Branding 33

Branding Fintech Payments Branch Strategies 33

The Financial Brand

JANUARY 26, 2022

Consumers have changed how and where they bank — increasingly even their primary accounts. The post The End of the Traditional Banking Relationship, and What’s Replacing It appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Here's what incumbents must do to respond.

Banking Trends 29

Banking Trends Analysis Trends Branding 29

The Financial Brand

APRIL 18, 2016

Study exposes the tension between old and new delivery channels: branches vs. digital. Are consumers really ready to ditch bricks for clicks?

Study 12

Study Branch Strategies Customer Experience Strategy 12