The Financial Brand

JULY 6, 2020

Regional bank wrestles with branch role as digital soars and virtual meetings take on more of the advisory work. The post Citizens Bank CXO Details How COVID Has Changed Retail Banking appeared first on The Financial Brand. Data and agility are keys.

Retail 37

Retail Regional Meeting Branding 37

Gonzobanker

NOVEMBER 29, 2016

Allow branch staff (who we no longer call tellers) to focus more on providing financial advice, community involvement, and driving brand awareness than on counting and handling cash. Also, drive-thru lanes with ITMs typically provide a better customer experience than transacting and communicating through the traditional vacuum tube system.

Video 60

Video Strategy Branch Strategies ATM 60

Gonzobanker

NOVEMBER 29, 2016

Allow branch staff (who we no longer call tellers) to focus more on providing financial advice, community involvement, and driving brand awareness than on counting and handling cash. Also, drive-thru lanes with ITMs typically provide a better customer experience than transacting and communicating through the traditional vacuum tube system.

Video 60

Video Strategy Branch Strategies ATM 60

The Financial Brand

AUGUST 12, 2020

Banks and credit unions are reimagining in-branch banking as consumers shift their post-pandemic behavior patterns and expectations. The post How the Appointment Economy Is Changing the Retail Banking Experience appeared first on The Financial Brand.

Retail 35

Retail Branding Branch Strategies Customer Experience 35

The Financial Brand

JUNE 1, 2020

Branch banking has become the channel of last resort. The post Retail Banking Without Branches: 7 Critical Elements of the New Reality appeared first on The Financial Brand. Here's what banks and credit unions must do now in digital to effectively compete.

Retail 33

Retail Branding Branch Strategies Customer Experience 33

American Banker

JUNE 27, 2016

Is being customer-centric a goal at your bank? You’ll need to master these five practices to align employee behavior with your desire to improve the customer experience.

Customer Experience 45

Customer Experience Branch Strategies Regional National 45

The Financial Brand

FEBRUARY 7, 2021

But they overlook a midwestern institution that gives away little to the megabanks in retail banking. Some insist regional banks are doomed. The post How Huntington Bank Has Quietly Become a Digital Powerhouse appeared first on The Financial Brand.

Regional 41

Regional Branding Retail Branch Strategies 41

The Financial Brand

OCTOBER 8, 2020

Looking to cement its dominance in retail banking, Bank of America created Life Plan 1.0, a digital app tightly tied to in-person experience. The post Inside the Strategy Behind BofA’s Digital Life Planning App appeared first on The Financial Brand.

Strategy 40

Strategy America Branding Retail 40

The Financial Brand

MAY 10, 2021

The big retail bank's experience proves a digital + physical strategy not only works, but could be the key to capturing Gen Z. The post Chatbots and Cafés: How Capital One Balances Digital, Physical Banking appeared first on The Financial Brand.

Capital 34

Capital Strategy Branding Retail 34

The Financial Brand

AUGUST 17, 2016

Wells Fargo discusses the bank's distributions strategies and ways to enhance the customer experience while increasing cross-sell effectiveness.

Strategy 12

Strategy Customer Experience Branch Strategies Analytics 12

The Financial Brand

AUGUST 17, 2016

Wells Fargo discusses the bank's distributions strategies and ways to enhance the customer experience while increasing cross-sell effectiveness.

Strategy 12

Strategy Customer Experience Branch Strategies Analytics 12

The Financial Brand

AUGUST 17, 2016

Wells Fargo discusses the bank's distributions strategies and ways to enhance the customer experience while increasing cross-sell effectiveness.

Strategy 12

Strategy Customer Experience Branch Strategies Analytics 12