The Financial Brand

AUGUST 30, 2020

Senior executives reveal eye-opening digital growth statistics as the megabank unveils new mobile banking features and branch and ATM plans. The post Why BofA, not Fintechs or Amazon, Should Keep Bankers Awake at Night appeared first on The Financial Brand.

Fintech 39

Fintech ATM Branding Mobile 39

The Financial Brand

FEBRUARY 9, 2020

Shift is powered by Millennials' love of interactive mobile banking tools. Biggest banks have clear edge over regionals, consumer study shows. The post Digital Overtaking Branches as the Place Consumers Get Advice appeared first on The Financial Brand.

Millennials 39

Millennials Regional Study Tools 39

The Financial Brand

JULY 16, 2017

A strong digital banking offering is more important than a close branch for most consumers, resulting in a redefinition of 'convenience'.

Digital Banking 32

Digital Banking Branch Strategies Strategy Online 32

The Financial Brand

JANUARY 27, 2020

The latest thinking on consumer banking delivery decisions from branching to mobile to Google checking from Chase, Bank of America and Citi. Banks Set Branch and Tech Plans for Year Ahead appeared first on The Financial Brand. The post Big Three U.S.

America 36

America Google Branding Mobile 36

The Financial Brand

APRIL 21, 2020

With mobile banking soaring, the answer should be 'Yes.' The post Will Pandemic Give Digital-Only Financial Institutions a Big Win? But the experiences of three institutions reveals a different result. appeared first on The Financial Brand.

Branding 35

Branding Mobile Branch Strategies Customer Experience 35

American Banker

AUGUST 16, 2016

Gavin Michael, head of digital banking for JPMorgan Chase's retail unit, is moving to Citigroup.

Technology 28

Technology Digital Banking Retail Branch Strategies 28

The Financial Brand

DECEMBER 12, 2021

New units will be user-customized, mobile-integrated and more efficient. The post The ATM of the Future Will Be Much More Personalized appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Having bounced back from Covid's hit, ATMs are now changing.

ATM 34

ATM Banking Trends Analysis Trends 34

American Banker

AUGUST 18, 2016

The regional bank has consolidated all of its digital operations under a single leader. Find out what he thinks about customer expectations, bots, fintechs and the coming convergence of digital banking.

Regional 28

Regional Digital Banking Fintech Operations 28

The Financial Brand

JUNE 10, 2018

Findings from new research disprove the theory that people would prefer to do all their banking digitally, if only the experience in online and mobile channels was better. The post New Study Shatters Myth That Digital Channels Are Killing Branches appeared first on The Financial Brand.

Study 31

Study Branding Mobile Online 31

American Banker

OCTOBER 25, 2016

"I'm both," could be the answer a mobile customer of USAA and perhaps other financial institutions gets in the not-too-distant future from a virtual assistant powered by artificial intelligence, key nuggets of customer-specific data and other technology.

Mobile 28

Mobile Data Technology Branch Strategies 28

The Financial Brand

DECEMBER 20, 2020

Four steps could help make online and mobile sales easier for consumers and businesses and not dependent on branches. The post Banking Self-Assessment: Our Digital Sales Efforts Still Aren’t Working appeared first on The Financial Brand.

Branding 25

Branding Mobile Online Branch Strategies 25

The Financial Brand

OCTOBER 18, 2016

Yes, more people are using mobile banking apps. But that doesn't mean it's time for banks and credit unions to kill their branches.

Mobile 12

Mobile Study Branch Strategies Strategy 12

The Financial Brand

SEPTEMBER 12, 2016

Investment in both digital and physical banking channels is needed to serve the multichannel bank and credit unions consumer.

Strategy 12

Strategy Digital Banking Branch Design Branch Strategies 12

The Financial Brand

JULY 9, 2020

Impacted by cash issues and branch closures, ATMs have been on a COVID rollercoaster. The post The Future of ATMs in Banking appeared first on The Financial Brand. New units have less touch, greater functionality.

ATM 43

ATM Branding Branch Strategies Strategy 43

The Financial Brand

MARCH 8, 2021

Consumer data supports the trend, but also highlights online bank weak spots. Bank Branches Could Be Shuttered by 2034 appeared first on The Financial Brand. The forecast is based on state-by-state trends since 2012. The post Research Predicts All U.S.

Trends 43

Trends Branding Online Data 43

The Financial Brand

JANUARY 27, 2020

The latest thinking on consumer banking delivery decisions from branching to mobile to Google checking from Chase, Bank of America and Citi. Banks Set Branch and Tech Plans for Year Ahead appeared first on The Financial Brand. The post Big Three U.S.

America 17

America Google Branding Mobile 17

The Financial Brand

FEBRUARY 7, 2021

Some insist regional banks are doomed. But they overlook a midwestern institution that gives away little to the megabanks in retail banking. The post How Huntington Bank Has Quietly Become a Digital Powerhouse appeared first on The Financial Brand.

Regional 41

Regional Branding Retail Branch Strategies 41

The Financial Brand

NOVEMBER 3, 2020

The post Digital Wellness Tools Embraced by Financially Stressed Consumers appeared first on The Financial Brand. Fintech apps now face stiffer competition as large financial institutions have upped their game. But will the rest of the industry keep pace?

Tools 40

Tools Branding Fintech Industry 40

American Banker

JANUARY 2, 2017

Joint accounts sometimes seem stuck in another era. They are still largely geared to couples – even though people are marrying later in life – and most lack modern conveniences, like real-time alerts that let one accountholder instantly know what the other is spending. Here’s how to modernize them.

How To 40

How To Branch Strategies Digital Banking Strategy 40

The Financial Brand

OCTOBER 21, 2020

Branch traditionalists' may have gotten more digital channel mojo during the pandemic, but many would happily return to the 'old normal.'. The post Rethinking Branch Networks Without Killing Sales or Jeopardizing Growth appeared first on The Financial Brand.

Branding 40

Branding Branch Strategies Customer Experience Strategy 40

The Financial Brand

JANUARY 31, 2022

As a record number of bank branches are shuttered, those remaining are reimagined for greater efficiency and improved experiences. The post The Future Role of Branches Is More Uncertain Than Ever appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 40

Banking Trends Analysis Trends Branding 40

The Financial Brand

OCTOBER 8, 2020

Looking to cement its dominance in retail banking, Bank of America created Life Plan 1.0, a digital app tightly tied to in-person experience. The post Inside the Strategy Behind BofA’s Digital Life Planning App appeared first on The Financial Brand.

Strategy 40

Strategy America Branding Retail 40

The Financial Brand

DECEMBER 13, 2020

Capital One's bold digital play rockets it up the CX satisfaction chart, but Chase and PNC come close using a mix of digital and branches. The post Satisfaction Cheat Sheet: How the Best Banks Earn High Scores appeared first on The Financial Brand.

Capital 36

Capital Branding Branch Strategies Customer Experience 36

The Financial Brand

AUGUST 12, 2020

Banks and credit unions are reimagining in-branch banking as consumers shift their post-pandemic behavior patterns and expectations. The post How the Appointment Economy Is Changing the Retail Banking Experience appeared first on The Financial Brand.

Retail 35

Retail Branding Branch Strategies Customer Experience 35

The Financial Brand

APRIL 18, 2016

A refined and frictionless new account opening process is the foundation of a digital banking experience.

Digital Banking 12

Digital Banking Branch Strategies Strategy Mobile 12

The Financial Brand

JUNE 5, 2017

The digital-only banking customer is quickly becoming mainstream, using a smartphone, laptop and tablet to conduct all banking transactions.

Branch Strategies 32

Branch Strategies Digital Banking Strategy Mobile 32

The Financial Brand

MARCH 6, 2016

The cost of building a bank branch may be better allocated toward improving mobile and online banking offerings.

How To 12

How To Online Mobile Branch Strategies 12

The Financial Brand

OCTOBER 19, 2016

As more consumer move to mobile and online channels, banks and credit unions must integrate physical facilities with digital capabilities.

Mobile 12

Mobile Online Branch Strategies Strategy 12

American Banker

NOVEMBER 29, 2016

For its commitment to improving the long-term health of depositors, and a nimble, failure-is-not-a-dirty-word approach to innovation, USAA has earned an honor American Banker normally bestows on a single individual.

Innovation 28

Innovation Branch Strategies Regional National 28

American Banker

OCTOBER 12, 2016

About two-thirds of banks that close branches will lose deposit share in their impacted markets in time. Here's how to prevent customers from leaving your bank.

How To 28

How To Marketing Branch Strategies Community Bank 28

American Banker

SEPTEMBER 16, 2016

Digital has been seen as the death knell of branches, but banks like JPMorgan, B of A and UMB are among those making the case that branches can still set banks apart from rivals provided they get leaner and offer customers a blend of tech support and financial expertise.

Branch Strategies 28

Branch Strategies Digital Banking Strategy Technology 28

American Banker

SEPTEMBER 13, 2016

Fifth Third Bancorp said Tuesday that it plans to close 44 branches, a cost-cutting move that follows its recent shutdown of more than 100 branches.

Branch Strategies 28

Branch Strategies Regional National Strategy 28

American Banker

AUGUST 2, 2016

What was true in the late 1700s, the 1970s and the 1980s is still true today: bank customers want to interact with real-life people when managing finances.

Management 28

Management Branch Strategies Community Bank Digital Banking 28

American Banker

JUNE 8, 2016

PNC Financial Services Group has been named the official bank of the University of Kentucky, its 50th such partnership with a college or university.

Kentucky 28

Kentucky Groups Branch Strategies ATM 28

American Banker

JUNE 6, 2016

Tischler to the newly created position of director of retail banking. Associated Banc-Corp in Green Bay, Wis., has promoted Brent R.

Retail 28

Retail Branch Strategies Regional National 28

American Banker

JUNE 3, 2016

The bank, which operates in 12 states, is bringing customers in the door even as it cuts its retail square footage by half. The offer of a financial "checkup" that tens of thousands of people have accepted.

Retail 28

Retail Operations Branch Strategies Regional 28

The Financial Brand

SEPTEMBER 11, 2016

To migrate more banking transactions from physical to digital channels, the digital experience must be improved.

Branch Strategies 12

Branch Strategies Strategy Digital Banking Mobile 12