The Financial Brand

JULY 21, 2019

The branch-digital debate obscures the point that great customer experience, which increasingly may include advice, is what consumers want. The post Branch Versus Digital Banking isn’t the Issue, Customer Experience is appeared first on The Financial Brand.

Customer Experience 33

Customer Experience Digital Banking Branding Branch Strategies 33

The Financial Brand

MAY 20, 2019

Necessary transformation for bank and credit union branches demands investment in current technologies to help them fulfill their promise. The post Don’t Orphan Your Branches to Favor Digital Banking Channels appeared first on The Financial Brand.

Digital Banking 31

Digital Banking Branding Technology Branch Strategies 31

The Financial Brand

MARCH 15, 2015

A new Digital Banking Report entitled, ''Bricks+Clicks: Building the Digital Branch,'' provides insight into how branch banking must change. Branch Strategies Digital Banking Report McKinsey'

Branch Strategies 12

Branch Strategies Digital Banking Strategy Report 12

The Financial Brand

JANUARY 8, 2020

Financial institutions need to evaluate their current distributions strategy to determine if building a separate digital bank is the best option. The post Financial Institutions Must Rethink Digital Delivery in the Next Decade appeared first on The Financial Brand.

Strategy 34

Strategy Digital Banking Branding Branch Strategies 34

The Financial Brand

JULY 23, 2018

As digital and mobile banking experiences improve, the lack of integrated platforms and shared insight puts branch offices at a disadvantage. The post Digital Banking Leaves Most Branch Experiences in Dark Ages appeared first on The Financial Brand.

Digital Banking 19

Digital Banking Branding Mobile Branch Strategies 19

The Financial Brand

SEPTEMBER 12, 2016

Investment in both digital and physical banking channels is needed to serve the multichannel bank and credit unions consumer.

Strategy 12

Strategy Digital Banking Branch Design Branch Strategies 12

The Financial Brand

SEPTEMBER 14, 2021

The highly digital yet personal strategy of one community institution points a way forward. appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Fragmented relationships are the new reality. The post The ‘Primary Financial Institution’ Concept Is Dead… Now What?

Banking Trends 43

Banking Trends Analysis Strategy Community 43

American Banker

AUGUST 16, 2016

It all shows scoring top digital talent has become vital to the largest banks as mobile becomes their future. Citigroup lost a big technology executive last week and hired another from JPMorgan Chase. Then word surfaced that JPMorgan had decided to replace that exec anyway and a successor was ready to go.

Digital Banking 28

Digital Banking Mobile Technology Branch Strategies 28

The Financial Brand

MAY 18, 2020

Forced to move quickly to meet the spike in digital banking use, more banks and credit unions are closing the gap with fintechs. The post Pandemic Gives Traditional Banks a Rare Chance to Catch Up Digitally appeared first on The Financial Brand.

Digital Banking 40

Digital Banking Meeting Branding Fintech 40

The Financial Brand

MARCH 18, 2021

Digital channels won the race for convenience. But branches are being reborn amid a new sense of community. The post Digital Banking’s COVID Boom Drives Branch Transformation appeared first on The Financial Brand.

Community 43

Community Digital Banking Branding Branch Design 43

The Financial Brand

MAY 10, 2021

The big retail bank's experience proves a digital + physical strategy not only works, but could be the key to capturing Gen Z. The post Chatbots and Cafés: How Capital One Balances Digital, Physical Banking appeared first on The Financial Brand.

Capital 31

Capital Strategy Branding Retail 31

The Financial Brand

JUNE 30, 2019

Most bank branch usage research is impacted by the inability of traditional banks to deliver a competitive digital banking solution. The post Beware of Bank Branch Usage Myths appeared first on The Financial Brand.

Digital Banking 33

Digital Banking Branding Branch Strategies Report 33

The Financial Brand

AUGUST 25, 2021

In spite of Covid's economic impact and the growing shift to digital banking channels, the industry has seen only modest erosion. The post Branches Continue Slow Fade, as New Ones Counter Closures appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 28

Banking Trends Analysis Trends Digital Banking 28

The Financial Brand

FEBRUARY 24, 2019

With digital banking reducing branch traffic, banks should convert unused space into coworking offices. The post Banks Should Turn Branches Into Coworking Spaces appeared first on The Financial Brand.

Digital Banking 33

Digital Banking Branding Branch Design Branch Strategies 33

The Financial Brand

JULY 16, 2017

A strong digital banking offering is more important than a close branch for most consumers, resulting in a redefinition of 'convenience'.

Digital Banking 32

Digital Banking Branch Strategies Strategy Online 32

The Financial Brand

JULY 28, 2019

The death of branches is not in sight due to strong sales and consumer choice, new data show. But digital banking is altering branches' role. The post Without Branches, Banks and Credit Unions Say They Can’t Survive appeared first on The Financial Brand.

Digital Banking 33

Digital Banking Branding Data Branch Strategies 33

American Banker

AUGUST 18, 2016

The regional bank has consolidated all of its digital operations under a single leader. Find out what he thinks about customer expectations, bots, fintechs and the coming convergence of digital banking.

Regional 28

Regional Digital Banking Fintech Operations 28

The Financial Brand

NOVEMBER 17, 2019

Digital banking is affecting in-person banking faster than expected. Branches are still sales drivers for now, but decisive action is needed. The post Massive Forces Impacting the Future of Bank & Credit Union Branches appeared first on The Financial Brand.

Digital Banking 29

Digital Banking Branding Branch Strategies Strategy 29

American Banker

AUGUST 16, 2016

Gavin Michael, head of digital banking for JPMorgan Chase's retail unit, is moving to Citigroup.

Technology 28

Technology Digital Banking Retail Branch Strategies 28

The Financial Brand

APRIL 23, 2017

Report reveals that financial institutions are using strategies from the past rather than advanced technologies and digital media.

Marketing 26

Marketing Strategy Report Technology 26

The Financial Brand

JANUARY 8, 2020

Digital banking keeps making strides but research demonstrates that staffed financial institution branches make a difference to communities. The post ‘Branch Deserts’ Harm Low-Income Areas Even in Mobile Banking Age appeared first on The Financial Brand.

Mobile 19

Mobile Community Digital Banking Branding 19

ABA Community Banking

JUNE 17, 2020

The time is right to leverage the experiences of the past few months to make significant and sustainable changes to the branch environment. The post When Will Retail Banking Return to ‘Normal’? appeared first on ABA Banking Journal.

Retail 96

Retail Branch Design Branch Strategies Resources 96

The Financial Brand

APRIL 18, 2016

A refined and frictionless new account opening process is the foundation of a digital banking experience.

Digital Banking 12

Digital Banking Branch Strategies Strategy Mobile 12

The Financial Brand

NOVEMBER 7, 2021

Research on the future of banking finds that most changes in the future of banking will be evolutions of the more recent past. The post 14 Surprising Projections on the Future of Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

DECEMBER 14, 2021

The future of work in banking will become detached from physical facilities and become increasingly mobile enabled. The post It’s Time to Empower a Mobile Workforce in Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Mobile 43

Mobile Banking Trends Analysis Trends 43

The Financial Brand

NOVEMBER 2, 2021

Traditional banks still have a leg up on digital competitors, but it's slipping. The post 4 Crucial Banking Trends for 2022 Financial Institutions Can’t Ignore appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Here are key ways they can hold onto their advantage.

Banking Trends 43

Banking Trends Trends Analysis Branding 43

The Financial Brand

DECEMBER 26, 2021

by Chime is the latest salvo in a battle for a major segment of consumers previously ignored by traditional banks. The post Why Chime Should Keep Bankers Up at Night in 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The offering of fee-free deposits at close to 9,000 locations in the U.S.

Banking Trends 41

Banking Trends Analysis Trends Branding 41

The Financial Brand

JUNE 30, 2021

For the banking industry to transform from a branch-based model to a digital ecosystem requires technology, collaboration and a focus on experiences. The post Future of Branches Debated in a Transformed Digital Ecosystem appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 40

Banking Trends Analysis Trends Branding 40

The Financial Brand

NOVEMBER 17, 2021

Banks should leverage the shift to digital options by building a hybrid distribution network that uses human engagement to improve experiences. The post Banking Must Combine Strength of Humans With Power of Technology appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Technology 41

Technology Banking Trends Analysis Trends 41

The Financial Brand

JANUARY 31, 2022

As a record number of bank branches are shuttered, those remaining are reimagined for greater efficiency and improved experiences. The post The Future Role of Branches Is More Uncertain Than Ever appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 40

Banking Trends Analysis Trends Branding 40

The Financial Brand

JANUARY 31, 2021

GameStop provides lessons for the banking industry on digital transformation and potential impact of a distrusting community. The post What GameStop Can Teach Banking About Digital Disruption appeared first on The Financial Brand.

Community 43

Community Branding Industry Branch Strategies 43

The Financial Brand

MARCH 8, 2021

Consumer data supports the trend, but also highlights online bank weak spots. Bank Branches Could Be Shuttered by 2034 appeared first on The Financial Brand. The forecast is based on state-by-state trends since 2012. The post Research Predicts All U.S.

Trends 43

Trends Branding Online Data 43

The Financial Brand

JUNE 25, 2020

Reports from banking's front lines as branches reopen paint a different picture from the usual predictions about consumer banking behavior. The post How People’s Changing Habits Will Impact the Future of Branch Banking appeared first on The Financial Brand.

Branding 43

Branding Report Branch Strategies Customer Experience 43

The Financial Brand

FEBRUARY 7, 2021

Some insist regional banks are doomed. But they overlook a midwestern institution that gives away little to the megabanks in retail banking. The post How Huntington Bank Has Quietly Become a Digital Powerhouse appeared first on The Financial Brand.

Regional 41

Regional Branding Retail Branch Strategies 41

The Financial Brand

MARCH 29, 2020

If the financial impact of coronavirus is significant, will the banking industry remain as committed to digital transformation as it was pre-COVID-19? The post Reimagining Banking During and After COVID-19 appeared first on The Financial Brand.

Branding 43

Branding Industry Branch Strategies Innovation Strategies 43

The Financial Brand

SEPTEMBER 17, 2020

The post Research Reveals Path to Improved CX Satisfaction Scores in Banking appeared first on The Financial Brand. Traditional and direct financial institutions do well with websites and mobile apps but other factors impact loyalty and revenue far more.

Branding 43

Branding Mobile Branch Strategies Customer Experience 43

The Financial Brand

AUGUST 10, 2020

But for these tech-savvy consumers trust is as important in their banking as convenience. The post Gen Z Likes Banks Over Big Techs While Shunning Branches appeared first on The Financial Brand. For the members of Gen Z, it's a Venmo world.

Branding 42

Branding Branch Strategies Customer Experience Strategy 42