Independent Banker

MARCH 15, 2015

But in today’s world of proliferating digital devices and communication options, customer contact centers, once operating primarily as telephone switchboards, are turning into full-service and multichannel communication hubs. A recent ICBA poll found that 16 percent of member community banks operate contact centers. 1% Don’t know.

Community Bank 70

Community Bank Community Retail Operations 70

Jeff For Banks

FEBRUARY 21, 2015

Why add a protective wrap of additional employees around your branches? Because branch staff are too busy with operational duties to go out into the community and pro-actively hunt for business. I’ve been to a lot of branches as I travel the land looking for opportunities for banks to improve profits.

Training 60

Training Strategy Branch Strategies Management 60

Gonzobanker

NOVEMBER 29, 2016

Branch locations without ITMs typically require two to four employees to operate each branch for extended hours. On the flip side, by leveraging the queuing benefits of ITMs, multiple branches can stay open later (in the drive-thru or vestibule) with significantly less staff while maintaining nearly full teller functionality.

Video 60

Video Strategy Branch Strategies ATM 60

Gonzobanker

NOVEMBER 29, 2016

Branch locations without ITMs typically require two to four employees to operate each branch for extended hours. On the flip side, by leveraging the queuing benefits of ITMs, multiple branches can stay open later (in the drive-thru or vestibule) with significantly less staff while maintaining nearly full teller functionality.

Video 60

Video Strategy Branch Strategies ATM 60

American Banker

DECEMBER 28, 2016

As the banking environment demands a different skill set for those operating leaner branch networks, institutions should look at tellers as a longer-term human resource with growth potential.

Resources 60

Resources Operations Branch Strategies Community Bank 60

NCR

FEBRUARY 11, 2016

Looking at the environment that surrounds successful – and not so successful – branches can provide insight into what kind of environment works best for a particular bank. Another data point that can provide some insight into a best branch strategy is the demographics of the bank’s customers. Age of customers.

Data 40

Data Branch Strategies ATM Meeting 40

The Raddon Report

APRIL 9, 2015

Like other financial institutions, you probably believe you''ve squeezed every drop of efficiency out of your operations already. Branching Strategy Branch Networks branch strategy branches Strategic Planning'

Branch Strategies 12

Branch Strategies Strategy America Operations 12

The Financial Brand

MARCH 17, 2020

Impact hits training, technology, resilience and operations as consumers seek answers. Home-based agents and gig workers are two options. The post Coronavirus Forcing Financial Institutions to Revamp Contact Centers appeared first on The Financial Brand.

Training 40

Training Branding Operations Technology 40

Jeff For Banks

DECEMBER 1, 2015

But not to the point of the profits enjoyed by branches in 2006, which was approximately 2.73%, compared to 0.86% in 2014. These pre-tax profit ratios are a percent of average branch deposits, and excludes indirect branch operating expense such as Deposit Operations and IT, and overhead such as Executive and Finance.

Pennsylvania 60

Pennsylvania Community Bank Community Taxes 60

American Banker

AUGUST 18, 2016

The regional bank has consolidated all of its digital operations under a single leader. Find out what he thinks about customer expectations, bots, fintechs and the coming convergence of digital banking.

Regional 28

Regional Digital Banking Fintech Operations 28

American Banker

JUNE 3, 2016

The bank, which operates in 12 states, is bringing customers in the door even as it cuts its retail square footage by half. The offer of a financial "checkup" that tens of thousands of people have accepted.

Retail 28

Retail Operations Branch Strategies Regional 28

The Financial Brand

AUGUST 1, 2016

Branch marketing can be a big headache, but with the right processes and technologies, you can achieve control and brand consistency while relieving the pain.

Marketing 12

Marketing Operations Branding Technology 12