The Financial Brand

FEBRUARY 7, 2021

Some insist regional banks are doomed. But they overlook a midwestern institution that gives away little to the megabanks in retail banking. The post How Huntington Bank Has Quietly Become a Digital Powerhouse appeared first on The Financial Brand.

Regional 41

Regional Branding Retail Branch Strategies 41

The Financial Brand

NOVEMBER 23, 2021

Known for its superior branch service, the big regional is rebuilding its brand experience virtually. The bank's CMO reveals key tactics. The post What Financial Institutions Can Learn from TD Bank’s Marketing Playbook appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Marketing 35

Marketing Banking Trends Branding Regional 35

Gonzobanker

NOVEMBER 29, 2016

Centralized locations can also be strategically placed for the benefit of recruiting and retaining better talent than might be available in certain branch locations/geographic regions (e.g., A large majority of community and regional FIs differentiate themselves with outstanding personal service. Incremental Sales.

Video 60

Video Strategy Branch Strategies ATM 60

Gonzobanker

NOVEMBER 29, 2016

Centralized locations can also be strategically placed for the benefit of recruiting and retaining better talent than might be available in certain branch locations/geographic regions (e.g., A large majority of community and regional FIs differentiate themselves with outstanding personal service. Incremental Sales.

Video 60

Video Strategy Branch Strategies ATM 60

The Financial Brand

NOVEMBER 18, 2020

Entering a new banking league via a massive expansion of geographic reach, the big regional believes in-person relationships are stronger. Bank via BBVA Buy Embracing Branches appeared first on The Financial Brand. The post PNC to Vault to #5 Ahead of U.S.

Regional 35

Regional Branding Branch Design Branch Strategies 35

The Financial Brand

SEPTEMBER 27, 2020

Bank, Regions and more. The post What Bank Branching Advocates Say About Expansion Now appeared first on The Financial Brand. Accelerating closings is seen as a cost-cutting gambit at PNC, U.S. Typically savings will help build up digital.

Regional 28

Regional Branding Branch Strategies Customer Experience 28

The Financial Brand

FEBRUARY 9, 2020

Biggest banks have clear edge over regionals, consumer study shows. The post Digital Overtaking Branches as the Place Consumers Get Advice appeared first on The Financial Brand. Shift is powered by Millennials' love of interactive mobile banking tools.

Millennials 37

Millennials Regional Study Tools 37

The Financial Brand

JULY 6, 2020

Regional bank wrestles with branch role as digital soars and virtual meetings take on more of the advisory work. Data and agility are keys. The post Citizens Bank CXO Details How COVID Has Changed Retail Banking appeared first on The Financial Brand.

Retail 34

Retail Regional Meeting Branding 34

The Financial Brand

OCTOBER 27, 2020

The big regional bank copes with the mounting competition by investing in its digital lending channel and redefining its branch network. The post KeyBank Fighting Megabanks & Big Techs With a ‘Digital-Plus’ Strategy appeared first on The Financial Brand.

Strategy 31

Strategy Regional Lending Branding 31

Gonzobanker

OCTOBER 6, 2014

Smaller regional niche networks. As branches open and close, internal apps are updated or swapped out, and people are shifted internally, data communications needs change. Resellers, which buy bandwidth from the direct providers and act as middlemen for service issues.

Branch Strategies 93

Branch Strategies Technology Data Management 93

Jeff For Banks

FEBRUARY 21, 2015

But assuming you have a strategy that clearly identifies the bank you strive to become, then communicate it to your employees! Who else do you expect to execute on the strategy day to day? bank branch manager bank branches bank personnel bank training branch incentives branch strategy branches deluxe Jeff Marsico Kafafian Group'

Training 60

Training Strategy Branch Strategies Management 60

American Banker

AUGUST 18, 2016

The regional bank has consolidated all of its digital operations under a single leader. Find out what he thinks about customer expectations, bots, fintechs and the coming convergence of digital banking.

Regional 28

Regional Digital Banking Fintech Operations 28

Independent Banker

JULY 31, 2022

Consider your branch strategy. Assessing the value of bank branches is an exercise that began long before the pandemic, but vaccine and mask mandates added new considerations to the debate. Why should you, as a community banker, carry [a branch with little business] with all of these headwinds?”

Strategy 135

Strategy Community Bank Louisville Community 135

American Banker

JULY 14, 2016

It could be a sign that megabanks are indeed stealing market share from regional and community banks. JPMorgan posted strong gains in consumer deposits and mobile users, and other big banks are expected to do the same.

Regional 28

Regional Community Bank Community Mobile 28

American Banker

JUNE 3, 2016

The regional bank has extensively studied the viability of such platforms, but has been unable to develop a plan to fits its risk appetite.

Lending 28

Lending Online Regional Study 28

American Banker

NOVEMBER 29, 2016

In his 22 years, he built Umpqua from a sleepy local bank into a regional powerhouse and internationally recognized brand. Ray Davis is stepping down as Umpqua's CEO at yearend and transitioning to a new role as head of its year-old innovation lab.

Regional 28

Regional Branding Innovation Branch Strategies 28

Fintech Labs Insights

AUGUST 21, 2015

Probably the best example of growing a franchise using branching (at least in the United States over the past 20 years), is Umpqua Bank. It grew from a small community bank to a west coast regional on the back of its innovative branching strategy (Warning! Do not try to copy this, it’s not 1995 any more).

Branch Strategies 12

Branch Strategies Seattle United States ATM 12

The Financial Brand

FEBRUARY 13, 2024

This article Touch of Frost Spreads Over Texas, with More Branching and Marketing in the Forecast appeared first on The Financial Brand. This article Touch of Frost Spreads Over Texas, with More Branching and Marketing in the Forecast appeared first on The Financial Brand. Now it's adding marketing fuel.

Texas 32

Texas Marketing Branding Trends 32

American Banker

NOVEMBER 8, 2016

It is premature to say whether criticism of cross-selling and calls to break up the big banks will lead to action, but there is one area where a spinoff could actually be in the banks' interest.

Cards 48

Cards Branch Strategies Regional National 48

American Banker

OCTOBER 3, 2016

trillion, even as the total number of banks and branches declined. Total deposits at U.S. banks climbed nearly 6% year over year, to $11.3

FDIC 49

FDIC Branch Strategies Community Bank Regional 49

American Banker

OCTOBER 4, 2016

Wells Fargo Chief Executive John Stumpf may get a third grilling by lawmakers over the fake account scandal that continues to embroil the San Francisco bank.

San Francisco 47

San Francisco Branch Strategies Regional National 47

American Banker

OCTOBER 4, 2016

has agreed to buy a pair of branches from Pacific Western Bank in Beverly Hills, Calif. First Foundation in Irvine, Calif.,

Branch Strategies 49

Branch Strategies CA Community Bank Regional 49

American Banker

NOVEMBER 3, 2016

Two top executives said the scandal-plagued bank has managed to minimize the financial damage and can continue to grow amid some reforms. Yet they acknowledged that the full toll has yet to be realized, and the company announced it had significantly raised its estimated legal exposure.

Management 28

Management Company Branch Strategies Regional 28

American Banker

OCTOBER 19, 2016

Cross-selling abuses are not systemic and honest bankers are still important to society, the head of the Minneapolis bank said in an apparent reference to the scandal at Wells Fargo.

Minneapolis 28

Minneapolis System Branch Strategies Regional 28

American Banker

OCTOBER 17, 2016

Strong growth in deposits and mobile users at Bank of America, together with questions tied to the phony account scandal at Wells Fargo, had B of A executives addressing whether their bank and others would be better off than ever by scaling back branches.

America 28

America Mobile Branch Strategies Regional 28

American Banker

OCTOBER 14, 2016

Apart from the usual queries about prospects for loan growth and strategies for controlling costs, bank executives better be prepared this earnings season for probing questions about in-branch sales practices and how they are compensating front-line employees.

Strategy 28

Strategy Branch Strategies Regional National 28

American Banker

OCTOBER 14, 2016

Wells Fargo’s freshly installed CEO made clear Friday that he wants to chart a new course following the revelation that thousands of employees opened phony accounts. But Tim Sloan made few promises about what the megabank will eventually look like.

Strategy 28

Strategy Course Branch Strategies Regional 28

American Banker

JANUARY 2, 2017

The phony-account scandal at Wells Fargo illustrates how sales quotas can incent bad behavior. Is your bank effectively mitigating the risk of 'managing to metrics'? Or could it be in danger of becoming a 'cargo cult'?

Management 43

Management Branch Strategies CA Community Bank 43

American Banker

JUNE 27, 2016

Is being customer-centric a goal at your bank? You’ll need to master these five practices to align employee behavior with your desire to improve the customer experience.

Customer Experience 45

Customer Experience Branch Strategies Regional National 45

American Banker

DECEMBER 19, 2016

Longtime CEO Richard Kovacevich retired from Wells Fargo almost a decade ago, but understanding the scandal that has engulfed the bank requires a close look at the cross-selling mindset that he left for his successors. It was a culture in which the sales often justified the means.

Branch Strategies 28

Branch Strategies Regional National Strategy 28

American Banker

DECEMBER 14, 2016

Pretty rare, it turns out: Less than a third of executives surveyed by SourceMedia Research said their institutions set formal cross-selling targets for staff. And of those with cross-sale incentive programs, nearly half are reconsidering.

Survey 28

Survey Branch Strategies Regional National 28

American Banker

DECEMBER 12, 2016

The focus of banks' sales practices should be less about unit-based incentives, and more about developing a full relationship with customers and doing what's in their best interest.

Branch Strategies 28

Branch Strategies Community Bank Regional National 28

American Banker

NOVEMBER 29, 2016

For its commitment to improving the long-term health of depositors, and a nimble, failure-is-not-a-dirty-word approach to innovation, USAA has earned an honor American Banker normally bestows on a single individual.

Innovation 28

Innovation Branch Strategies Regional National 28

American Banker

NOVEMBER 3, 2016

In her first major presentation as Wells Fargo's head of retail banking, Mary Mack took on the doubters, making the case for why she is the best fit to lead the embattled retail unit. She laid out plans to revamp compensation and internal culture.

Retail 28

Retail Mobile Branch Strategies Regional 28

American Banker

OCTOBER 25, 2016

CEO Tim Sloan said senior executives made a series of mistakes in response to the phony account scandal, including placing too much of the blame on branch employees.

Branch Strategies 28

Branch Strategies Regional National Strategy 28

American Banker

OCTOBER 25, 2016

CEO Tim Sloan said senior executives made a series of mistakes in response to the phony account scandal, including placing too much of the blame on branch employees.

Branch Strategies 28

Branch Strategies Regional National Strategy 28

American Banker

OCTOBER 13, 2016

Some analysts are suggesting Wells Fargo should start closing branches, in order to move beyond the phony-accounts scandal, make up for an expected drop in fee income from reduced cross-selling — and position itself for a digital future.

Branch Strategies 28

Branch Strategies Regional National Strategy 28