Independent Banker

MARCH 15, 2015

Customer contact centers are reshaping retail service for the technology age. Certainly for the largest banks, contact centers are evolving into digital retail centers, managing new digital channels to handle more customer support activities previously conducted in-person at branches. Bob Meara, retail banking expert.

Community Bank 70

Community Bank Community Operations Retail 70

Independent Banker

JULY 31, 2022

Consider your branch strategy. Assessing the value of bank branches is an exercise that began long before the pandemic, but vaccine and mask mandates added new considerations to the debate. Why should you, as a community banker, carry [a branch with little business] with all of these headwinds?” Connors, Jr.,

Strategy 135

Strategy Community Bank Louisville Community 135

The Financial Brand

MARCH 11, 2020

Optimization has sharply shifted from staff and branch reductions to revenue growth using universal tellers and smart-branch technology. The post Four Fast-Moving Branch Trends Shape New Purpose for Retail Channel appeared first on The Financial Brand.

Trends 31

Trends Retail Branding Technology 31

American Banker

AUGUST 16, 2016

Gavin Michael, head of digital banking for JPMorgan Chase's retail unit, is moving to Citigroup.

Technology 28

Technology Digital Banking Retail Branch Strategies 28

American Banker

JUNE 6, 2016

Tischler to the newly created position of director of retail banking. Associated Banc-Corp in Green Bay, Wis., has promoted Brent R.

Retail 28

Retail Branch Strategies Regional National 28

The Financial Brand

JANUARY 14, 2019

Branches can remain productive weapons if retail financial institutions can strike the right balance between people and technology. The post Top Branch Trends for Banks and Credit Unions In 2019 appeared first on The Financial Brand.

Trends 32

Trends Branding Retail Technology 32

American Banker

NOVEMBER 23, 2016

Belmont Savings in Massachusetts isn't trying to fire or replace its employees who work the phones pursuing sales leads, but it has made some technological investments to get more out of them.

Massachusetts 28

Massachusetts Technology Branch Strategies System 28

American Banker

OCTOBER 25, 2016

"I'm both," could be the answer a mobile customer of USAA and perhaps other financial institutions gets in the not-too-distant future from a virtual assistant powered by artificial intelligence, key nuggets of customer-specific data and other technology.

Mobile 28

Mobile Data Technology Branch Strategies 28

American Banker

AUGUST 16, 2016

Citigroup lost a big technology executive last week and hired another from JPMorgan Chase. Then word surfaced that JPMorgan had decided to replace that exec anyway and a successor was ready to go. It all shows scoring top digital talent has become vital to the largest banks as mobile becomes their future.

Digital Banking 28

Digital Banking Mobile Technology Branch Strategies 28

American Banker

NOVEMBER 8, 2016

Making customer experience consistently good is a priority, but it's not enough. Great experiences in the future will be tailored to individual needs and preferences.

Customer Experience 49

Customer Experience Branch Strategies Strategy Data 49

The Financial Brand

MAY 26, 2015

Beacon technology may have the potential to make the retail banking digital branch experience more rewarding.

Retail 12

Retail Technology Branch Strategies Strategy 12

American Banker

JANUARY 2, 2017

Joint accounts sometimes seem stuck in another era. They are still largely geared to couples – even though people are marrying later in life – and most lack modern conveniences, like real-time alerts that let one accountholder instantly know what the other is spending. Here’s how to modernize them.

How To 40

How To Branch Strategies Digital Banking Strategy 40

American Banker

DECEMBER 22, 2016

At a time when individual accountability at corporations is mounting, here is how compliance officers can detect and prevent fraud occurrences within their own firms.

Compliance 28

Compliance Fraud Branch Strategies Community Bank 28

American Banker

DECEMBER 1, 2016

The smallness of in-store branches used to be a liability, but with the industry's changing landscape, strategically-placed "alternative branches" make more sense today.

Mobile 28

Mobile Industry Branch Strategies Strategy 28

American Banker

NOVEMBER 29, 2016

For its commitment to improving the long-term health of depositors, and a nimble, failure-is-not-a-dirty-word approach to innovation, USAA has earned an honor American Banker normally bestows on a single individual.

Innovation 28

Innovation Branch Strategies Regional National 28

American Banker

NOVEMBER 22, 2016

Consumers flooded Twitter and downdetector.com with complaints that Bank of America's teller system was down Tuesday afternoon.

America 28

America System Branch Strategies Regional 28

American Banker

NOVEMBER 18, 2016

Banks should focus on strategies to ensure their sales incentives programs actually help drive profits. Otherwise, their rewards programs are at risk of adding zero benefit to their bottom line.

Strategy 28

Strategy Branch Strategies Community Bank Analytics 28

American Banker

NOVEMBER 4, 2016

The spotlight on unethical sales practices at banks has likely led customers to consider abandoning their financial institution, yet too many factors stand in the way of making a switch.

Branch Strategies 28

Branch Strategies Digital Banking Strategy Data 28

American Banker

OCTOBER 24, 2016

Legal and technical hurdles stand in the way of remote account opening becoming commonplace. But banks are ramping up their efforts to make it happen, and some in Congress are trying to help by eliminating restrictions on digitally capturing and storing information from customers' ID cards.

Online 28

Online Cards Branch Strategies Digital Banking 28

American Banker

OCTOBER 17, 2016

Strong growth in deposits and mobile users at Bank of America, together with questions tied to the phony account scandal at Wells Fargo, had B of A executives addressing whether their bank and others would be better off than ever by scaling back branches.

America 28

America Mobile Branch Strategies Regional 28

American Banker

OCTOBER 12, 2016

About two-thirds of banks that close branches will lose deposit share in their impacted markets in time. Here's how to prevent customers from leaving your bank.

How To 28

How To Marketing Branch Strategies Community Bank 28

American Banker

SEPTEMBER 16, 2016

Digital has been seen as the death knell of branches, but banks like JPMorgan, B of A and UMB are among those making the case that branches can still set banks apart from rivals provided they get leaner and offer customers a blend of tech support and financial expertise.

Branch Strategies 28

Branch Strategies Digital Banking Strategy Technology 28

American Banker

AUGUST 18, 2016

The regional bank has consolidated all of its digital operations under a single leader. Find out what he thinks about customer expectations, bots, fintechs and the coming convergence of digital banking.

Regional 28

Regional Digital Banking Fintech Operations 28

American Banker

AUGUST 18, 2016

Banks in cities such as Seattle and New York are getting creative with branching, adding some that are smaller than modest apartments.

Seattle 28

Seattle New York Marketing Branch Strategies 28

American Banker

AUGUST 2, 2016

What was true in the late 1700s, the 1970s and the 1980s is still true today: bank customers want to interact with real-life people when managing finances.

Management 28

Management Branch Strategies Community Bank Digital Banking 28

American Banker

JULY 14, 2016

JPMorgan posted strong gains in consumer deposits and mobile users, and other big banks are expected to do the same. It could be a sign that megabanks are indeed stealing market share from regional and community banks.

Regional 28

Regional Community Bank Community Mobile 28