Perficient

FEBRUARY 22, 2023

All I can do is hopefully lay out some ideas and concepts to help you and your teams make the decisions that are best for your organization and your specific challenges, whether they be in customer experience, innovation, claims, data usage, etc.

Trends 275

Trends Customer Experience Data Case Study 275

Gonzobanker

MAY 14, 2018

Financial Brand Forum , an exponentially growing event now in its fifth year – targeted at the morphing worlds of financial marketing, sales and service – is a well-oiled machine with several coats of highly buffed wax. The post Financial Brand Forum 2018: 7 Takeaways in 7 Minutes appeared first on Gonzobanker. Digital First Now!

Branding 117

Branding Industry Apple Marketing 117

Accenture

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 171

Data Customer Experience Analytics Case Study 171

PYMNTS

FEBRUARY 28, 2020

Mobile order-ahead is one humongous case study in adaptation, and the February 2020 Mobile Order-Ahead Tracker ® shows how some of the most delectable brands in food have been successful at it. Cooking Up a Good Program. The latest Tracker profiles P.F. Chang’s impressive and ambitious efforts to go its own way with MOA.

Mobile 130

Mobile Case Study Customer Experience Study 130

PYMNTS

MARCH 10, 2020

For an important BNPL case study, we look to Australia, where Sydney-based market leader Afterpay has made such a splash that it’s changing the economy (sort of). The timing is good for BNPL brands, as physical retail stores struggle to stay relevant and eCommerce players try to crack the checkout conversion code.

Case Study 135

Case Study Retail Millennials Branding 135

PYMNTS

JULY 28, 2017

With 100,000 branded chatbots and growing on Facebook Messenger alone, it doesn’t appear that chatbots have any intention of going away any time soon. Sean McKee, eCommerce and customer experience director at retail brand Schuh, shared his thoughts with Retail Week on how chatbots will benefit the industry.

Retail 179

Retail Case Study Customer Experience Technology 179

PYMNTS

SEPTEMBER 18, 2019

In the latest Payments And The Platform Economy Playbook , PYMNTS looks at how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. What’s New in the Platform Economy. eCommerce giant Amazon is even experiencing counterfeit product challenges. Counterfeit Problem.

Online 126

Online Case Study Branding Fraud 126

Social Assurance

MARCH 1, 2021

It takes less than 30 seconds to look up a financial brand, learn where they are located, and explore the services they provide. During this time, customers can also read through a couple of reviews, forming a first impression that can be hard to change. In order for your financial brand to stand out, you have to cover all your bases.

Branding 15

Branding social media Online Case Study 15

PYMNTS

OCTOBER 9, 2019

is putting more of its hopes into digital and mobile channels — and online culture — to expand revenue and its brand profile, and make up for declining wholesale sales. The success of that ongoing effort could provide lessons or warning for other venerable clothing brands as consumers of all types increasing use the web to buy apparel.

Branding 139

Branding Google social media Case Study 139

PYMNTS

JUNE 12, 2019

One example in retail and payments is tech incubators — specifically, those run by specific companies and brands, a trend that shows signs of growing even more in the 2020s (which, let us remind you, are only a few months away). LISNR Case Study. Customer Journey. Other Efforts.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

JULY 26, 2016

But how can real-time data, real-time tracking and real-time interaction with the customer actually lead to better business results? In a webinar earlier this month that asked the question “How Can Real-Time Decisions Improve the Customer Experience?”

Analytics 100

Analytics Customer Experience Fraud Case Study 100

FICO

MAY 15, 2023

“With the pandemic, the world underwent rapid changes, and we realized that customers were seeking out digital experiences that were tailored to their needs and offered convenience,” said Steven Horbury, credit and affordability head of customer operations at AGL. “As Nikhil Behl Vice President of Worldwide Marketing for FICO.

Payments 52

Payments Video Customer Experience social media 52

FICO

APRIL 24, 2023

Trust Bank implemented the customer onboarding and risk management capabilities using FICO® Platform , a cloud-based decisioning platform that allows companies to centralize and operationalize advanced analytics at speed to enhance customer experience, for optimal digital onboarding. “As

Risk Management 52

Risk Management Digital Banking Customer Experience Management 52

Insights on Business

FEBRUARY 6, 2019

–> Read the Bradesco case study to learn more. Attend session 1702, “Digital Humans—Bringing Human Touch to Digital Customer Interactions ” to hear speakers from UBS and UBank share what they’ve learned from deploying FaceMe Intelligent Digital Human Platform.

Technology 144

Technology Video social media Case Study 144

Perficient

AUGUST 30, 2022

In this blog, I define Agile, explain the key components of an Agile approach, and provide an example of a financial services firm leveraging an Agile methodology to create new products that contribute to elevated customer experiences. What is Agile? Once these decisions were made, the project was deemed “ready.”

Meeting 294

Meeting Examples UX Case Study 294

South State Correspondent

AUGUST 22, 2024

Trying to reduce the cost of funds immediately is a different objective than improving deposit performance, improving the customer experience, or retaining the most deposit balances. This reduces a bank’s leadership position in the market and potentially its brand.

Marketing 195

Marketing Leadership Examples Management 195

Lex Sokolin

DECEMBER 10, 2020

The case study of Shopify is case in point?—?the The value proposition is an embedded “monthly payments” button inside of a retail mobile experience. think about a Walmart-branded credit card. And notice that the platforms are ahead of “brands”. Peloton is a brand, right? an $1,895 pleasure.

Branding 52

Branding Apple Capital US 52

Lex Sokolin

DECEMBER 10, 2020

The case study of Shopify is case in point?—?the The value proposition is an embedded “monthly payments” button inside of a retail mobile experience. think about a Walmart-branded credit card. And notice that the platforms are ahead of “brands”. Peloton is a brand, right? an $1,895 pleasure.

Branding 52

Branding Apple Capital US 52

FICO

JUNE 21, 2022

New IDC research predicts that within the next two years around 30% of global Tier-1 banks will rely on relevant and responsible personalization as a key differentiator to retaining loyal customers. For a fixed monthly fee, Volvo provides subscribers with a brand-new, while covering all regular service, maintenance costs and breakdown cover.

Management 52

Management Customer Experience Regional Strategy 52

Celent Banking

MARCH 16, 2015

One of the presentations used non-FI examples to look at how banks can approach integrating omnichannel into customer interactions. Home Depot was an interesting case study. The retailer combines the in-store and app experience to enhance the customer buying process. Presenters proposed some solutions.

Conference 100

Conference Retail Community Community Bank 100

CB Insights

APRIL 3, 2018

Another example of a retailer leveraging AI in its manufacturing is multinational makeup brand Shiseido , which recently piloted humanoid robots in its factory assembly line. As shown above, one of the earliest brands to start discussing AI solutions for online operations was eBay. online solutions. in-store solutions.

Retail 78

Retail Online Branding Strategy 78

PYMNTS

APRIL 27, 2016

The evidence can be seen in the results of the Chargelytics Consulting and CardinalCommerce case study, which took a closer look at Amtrak’s use of 3D Secure. According to the study, Amtrak saw a 2.4 This is a great competitive advantage for Amtrak.”.

Training 100

Training Fraud Security Tools 100