Perficient

MAY 21, 2021

While she completed the prep course in Python coding from Bright Paths, she was never exposed to computers apart from emails. This FinTech app allows users to invest in a portfolio in their favorite brands or companies (DoorDash, Lululemon, Target, Costco, Amazon, etc.) She was inspired to try her hand at it and improve.

Milwaukee 348

Milwaukee Software Course Detroit 348

PYMNTS

AUGUST 8, 2018

There are brands that claim to take the customer experience to the max — and then there are brands that redefine what exactly the max means. Chubbies takes its customer community seriously, and it makes it very clear that this is well beyond a marketing ploy. Chubbies is among the latter. As a result, the 5.5

Branding 107

Branding social media San Francisco Community 107

PYMNTS

OCTOBER 15, 2018

Customers will migrate to the merged Virgin Money over the course of three years, and while the company will initially have an estimated 9,500 employees, CYBG said it plans to remove about one-sixth of that headcount. banking, with a clear ambition to provide customers with the best service in the U.K.,”

Exercises 166

Exercises Branding Customer Experience Course 166

FICO

MAY 19, 2016

In my last post, I discussed the eight disciplines critical for companies looking to improve their maturity in managing customer experience. The eight disciplines are contained within the large gray box with a key input coming from a company’s business and brand strategies. Please register here and join me.

Customer Experience 63

Customer Experience Resources Course Company 63

Perficient

OCTOBER 26, 2022

Financial firms cannot singlehandedly control inflation, of course, but they can position themselves as knowledgeable partners that customers can depend on to be in their corner. Here are four ways financial institutions can better support struggling customers during periods of high inflation: 1.

Data 275

Data Tools Cards Training 275

PYMNTS

DECEMBER 4, 2019

In the latest “Monetizing Payments” podcast with Karen Webster, Bob Butler, president of Payrix , offered up that example to show just how far we’ve come in terms of customer expectations, and how payments fit into the equation of delivering a seamless commerce experience.

Customer Experience 134

Customer Experience Branding Software Payments 134

PYMNTS

AUGUST 7, 2020

It adds a layer of confusion, frustration and, of course, cost for online shoppers that compromises a retailers’ effort to offer a seamless experience to buyers anywhere. “It provides certainty to the consumer,” said Sheley, “and it gives tools to the issuers to create some really unique customer experiences.”

Policies 302

Policies Online Retail Payments 302

PYMNTS

MARCH 4, 2019

The goods for sale, despite the LEGO branding, aren’t building sets or toys, but a line of streetwear themed around LEGO in general – and, specifically, around the new LEGO movie. LEGO, of course, is best known for toys, but the company does a lot more. And the virtual LEGO DJ was particularly popular.

Branding 174

Branding social media Innovation Customer Experience 174

PYMNTS

JANUARY 3, 2017

Creating better real-time customer experiences based on conversational interfaces. At the least, the chatbot can be utilized for rudimentary customer support inquiries, but smart brands will also build unique and fun branded content experiences.”.

Branding 159

Branding Retail Customer Experience Resources 159

PYMNTS

JUNE 22, 2020

A poor customer experience can cause FIs and enterprises to lose customers, of course. And for the customers, there’s the rabbit hole of trying to prove that the bad guys co-opted their names, social security numbers and other data.

Fraud 193

Fraud Cards Risk Management Customer Experience 193

Cisco

MAY 5, 2021

Before 2020, traditional financial enterprises were already focusing on digital transformation initiatives—both as an effort to improve customer experiences and a need to adapt to survive. Meeting customers where they are has been a common phrase and goal that customers share with us. Real-time SMS communications.

Customer Experience 117

Customer Experience Branding Tools Strategy 117

Insights on Business

MAY 12, 2017

To further complicate the landscape, customer expectations continue to evolve, as they anticipate seamless service and experience across brand touchpoints. In an industry, where the never-ending battle is for customer experience, loyalty, and top talent, what are the ways in which incumbent firms can reinvent their businesses?

Customer Experience 154

Customer Experience Fintech Analytics New York 154

PYMNTS

DECEMBER 23, 2020

“Keep an eye out for multiple accounts being created with the same email address or phone number [and] reach out to the customer for clarification and more information or terminate the loyalty account, depending on what the best course of action is for your business. It puts us in a bind.

Fraud 217

Fraud Study Cards Customer Experience 217

PYMNTS

MAY 16, 2019

The trouble with direct-to-consumer (DTC) brands is that the name belies how hard it actually is to reach and recruit the consumer. This is particularly hard for unknown emerging brands — and it gets exponentially harder the more crowded the field gets with competitors.

Innovation 158

Innovation New York City Branding New York 158

Perficient

MARCH 8, 2023

The program has 10 courses in topics including business finance, digital marketing, and innovation strategy. Gone are the days when a company could just add some (traditionally) feminine branding and call its efforts toward gender inclusivity sufficient.

Innovation Strategies 275

Innovation Strategies Study Marketing Strategy 275

Perficient

NOVEMBER 21, 2023

With nearly three decades of experience directing commercial lending, corporate finance, and insurance for leading brands, Perficient’s Insurance Principal, Brian Bell, stands at the forefront of our financial services practice. Join our team and experience a culture that challenges, champions, and celebrates our people.    

Industry 221

Industry Meeting Conference Maine 221

FICO

JUNE 27, 2022

Build Winning Customer Experiences Without Tanking Efficiency. Consumers spent hundreds of thousands, even millions, on banking and insurance products over the course of their lifetimes. 73% of all people point to customer experience as an important factor in their purchasing decisions. Tue, 07/02/2019 - 02:45.

Customer Experience 52

Customer Experience Analytics Strategy Management 52

PYMNTS

JULY 16, 2020

That’s just an expression, of course. Shopping apps are blowing up as the biggest name in retailing and brand marketing turn mobile commerce into customer experience gold. There are plans to make and things to buy, and in summer 2020, people are buying online like it’s going out of business.

Customer Experience 130

Customer Experience Mobile Retail Course 130

PYMNTS

FEBRUARY 7, 2020

There is real value for us in being a brand that uses Afterpay,” Weinstock said. It is a value that Bombas has been looking to extend — as Afterpay is a beginning to the changes it hopes to make to its checkout experience specifically, and its eCommerce experience in general. That effort starts with the data, he said.

Digital Strategies 168

Digital Strategies Strategy Data Customer Experience 168

PYMNTS

FEBRUARY 4, 2019

There were cheap sofas in abundance on the planet — and of course extremely expensive options out there. The marketing tool that ended up working best for the brand was opening a physical store — and giving customers a chance to interact with their line of couches. That, he noted, seemed to be the donut hole in the market.

San Francisco 122

San Francisco Branding Austin Customer Experience 122

PYMNTS

DECEMBER 21, 2020

It was the main question put to a panel of payments and customer-facing professionals who told Karen Webster that the “old” ways of doling out rewards, on a merchant-by-merchant, point-by-point basis — even with thresholds in place before redemption — no longer applies. Are firms getting the proverbial bang for the buck?

Data 296

Data Tools social media Analytics 296

PYMNTS

JUNE 12, 2019

One example in retail and payments is tech incubators — specifically, those run by specific companies and brands, a trend that shows signs of growing even more in the 2020s (which, let us remind you, are only a few months away). This QR code can lead to a more expensive transaction and a less seamless experience compared to NFC.”.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

SEPTEMBER 21, 2018

It’s not just about stealing products from shelves, of course. Though many consumers have yet to shift focus onto the season (Halloween is next on their agenda, after the rush of back-to-school shopping), retail preparations, of course, are well underway. Gift cards and loyalty programs, too, present attractive targets for criminals.

Fraud 145

Fraud Retail Online Course 145

PYMNTS

MARCH 3, 2020

And 26 percent of that population has avoided getting help for the problem due to high cost and a demeaning customer experience. A growing direct-to-consumer (DTC) brand aims to fix the stigma around hearing loss as well as the equipment issue that hinders its treatment. They have tested, and they deliver a great experience.

Payments 176

Payments Customer Experience National Retail 176

PYMNTS

AUGUST 21, 2019

According to a joint release from the firms, customers can then order their ingredient list for pick-up at more than 2,500 Walmart locations nationwide, or possible have them delivered if they live near one of the more than 1,100 stores that have enabled that services. Some of those customers are, of course, there to grocery shop.

Report 170

Report Kentucky New York Branding 170

PYMNTS

MAY 23, 2019

has joined the ranks of companies and brands setting up innovation labs. Innovation labs and technology and business incubators are nothing new, of course, but the rise of eCommerce, omnichannel retail, digital payments and other such efforts has provided fresh fuel and motivation to that trend. In other words, PepsiCo Inc.

Innovation 148

Innovation Retail Technology Operations 148

PYMNTS

JUNE 26, 2017

Part of the dual-concept upgrade is aesthetic, offering what the company refers to as a more “contemporary look” for its retail space — complete with the high ceilings and modern tile floors that have become something of a design favorite for the brand. As of last quarter, the brand saw comparable sales up 3.2

Seattle 109

Seattle Branding Retail Customer Experience 109

PYMNTS

JANUARY 22, 2019

Not to mention, all those late nights desperately striving to absorb all the information we should have learned over the course of weeks instead of hours, had we the good sense to keep pace with the work. We all remember cramming — all that coffee and/or soda, all those books, notes and ink stains. Digital Progress.

How To 144

How To Fraud Online Mobile 144

PYMNTS

MARCH 23, 2018

FinServ cybersecurity is, of course, a prime target for innovation. But customers’ constant demand for cutting-edge products and services is adding to the load of already heavy security burdens. At the same time, providers must ensure a positive, consistent customer experience.

Innovation 186

Innovation Security Technology Customer Experience 186

PYMNTS

FEBRUARY 28, 2018

There really is no magic formula, and brands are spending serious money on strategies before truly answering this question. What makes a consumer loyal may not be the things brands expect. Customers must first know, then grow to like, and ultimately trust a brand before joining its loyalty program. The Toolkit.

Branding 103

Branding Customer Experience Retail Payments 103

PYMNTS

FEBRUARY 25, 2020

In a good way, of course, as alt-VC firm Fifth Wall closes on a $100 million fund to help eCommerce pure plays expand to brick-and-mortar locations, as reported by The Wall Street Journal. You will see more 25 to 200-store brands that emerge as consumer choice expands.”. Mall landlords strike again. and Canada.

Retail 130

Retail Branding America Online 130

PYMNTS

FEBRUARY 21, 2020

As Pizza Hut stumbles financially and Domino’s races ahead, the commitment to the customer experience is under a microscope, and home delivery is a critical element of that experience. Restaurants need to meet guests where they are – and remain on-brand throughout the experience.

Customer Experience 146

Customer Experience Operations Millennials Online 146

PYMNTS

JULY 21, 2017

Connecting with consumers has seen a significant change over the course of the past few decades. Between 2015 to 2016, consumer expectations for multiple purchase options grew from 61 percent up to 74 percent according to Retail Systems Research’s 2016 Customer Experience/Unified Commerce Benchmark Survey.

Retail 137

Retail social media Customer Experience Boston 137

South State Correspondent

OCTOBER 12, 2022

Instead of trying to “Wow” your customer, in this article, we present the “time-on-task metric” (and its companion, the Customer Effort Score (CES) framework) and detail not only why it matters but why it can change the course of your bank. The Problem with Focusing on Customer Service.

Study 195

Study Examples Branding Survey 195

PYMNTS

MARCH 12, 2019

It’s why well-established, digitally native brands like Warby Parker and Peloton are deploying stores. The cost of acquiring customers online is going up, and lifetime value is going down. Of course, there’s a transactional element to the whole experience. The Underlying Technology.

New York 144

New York Retail Branding Online 144

PYMNTS

JUNE 7, 2018

The goal for all retailers is, of course, to deliver an excellent experience, both online and in stores, and to find ways for those disparate experiences to mesh seamlessly with one another. That is, with its labyrinth of a showroom floor and its iconic Swedish meatballs, IKEA has always delivered a unique customer experience.

Retail 122

Retail Customer Experience Branding Comparison 122

PYMNTS

JUNE 20, 2019

The company was best known to the public as a nice, safe, legacy brand most famous for its catalog business from the ’80s and ’90s. By 2017, of course, Lands’ End was well down the road from its catalog-dependent early days — but the company wasn’t being run that way. And they aren’t already regular customers. Full stop.”.

Company 122

Company Branding Online Customer Experience 122